Holiday Inn Express Brentwood-South Cool Springs by IHG

Convenient

Breakfast was just powdered eggs. No sausage no potatoes. Fruit was old so was the bread. Set us up in a room with a broken desk that you couldn't use. Hotel was dirty also. I'll never stay at holiday inn again.

Property is dated, in need of upgrades. Only plus is the eating/breakfast area, very nice. The rooms need help. Bathroom tiles are loose, broken with raised edges creating tripping hazards. Carpeting throughout looks dirty. I would not recommend this property.

Clean room and breakfast area. Property needs updating.

When you drive up to the property, it needs a good pressure washing on the exterior since it is covered with green mold. The lobby was clean enough, but as you walk towards the elevators it is clear that the carpets are not vacuumed daily. When we entered our room, we noticed the tiles on the bathroom floor were loose and there was an area in front of the tub that felt like if you jumped on it, we would go through the floor. At 12:30an at night we found out why, water began pouring through the light fixture in our bathroom to that area on the floor. I called the front desk and the gentleman asked me if I wanted to change rooms to which I told him I think we would need to or be flooded by morning. We changed rooms, and it was OK. We would definitely not choose to stay here again. The hotel only compensated us $50 for the inconvenience of changing rooms in the middle of the night. Clearly, this was not a new problem to this hotel room and yet we were still booked to this room. Breakfast was mediocre. The one positive is that the beds were clean and comfortable, but beyond that I don’t have much positive to say about this hotel.