RivetStays - The Jarvis

I had a wonderful stay at this property. Staff is welcoming . Check in was smooth . My room was spotless clean and well equipped with everything. Location is excellent- close toe restaurants eaton centre and Massey hall . I would absolutely love to come back

A lot smaller than expected but I was just briefly passing by. For the location, it was nice.

To save cost, the service provider decides to wash the bed cover, sheets and towels right at the checked out hotel room. This obviously prolonged the cleaning process. When we finally got in, the extra sheets and covers were thrown on the rack in the closet, unfolded. The biggest problem is the dishwasher. It was broken, and full of uncleaned dishes. Open the dishwasher and it smells. Nobody has informed us about this and nothing has been done to address this issue. There was no tissues or paper towels either in the room, with just some very little leftover by the previous user, and no fresh new supply. They did send in some new ones after we complain. There was a large balcony wraps around the unit, which should be a big plus for the unit however, it has no amenities, nor was it cleaned. As we do cook for ourselves, we were forced to clean the uncleaned dishes and knives from the broken dishwasher. When we complained about this and asked for a partial refund, the management just went stone cold on us. No answer whatsoever with our repeated inquiries. We were able to get something back through the hotels.com platform in the end, but the overall experience is pretty bad.

They advertised that you'll have a dining table for two, but in the end, it was a coffee table. We got an apartment facing the interior of the building, the balcony was filthy and basically of no use. The unit was well equipped and clean. The bed was small, not a queen but a twin. The location is not great, but you can walk to the best part of Downtown.

Great stay for family with plenty of space. Very clean apartment with plenty of extra linen and towels. Full kitchen with all utensils etc you need. Very close to Dunden Station/Eton Shopping Centre, 5-10min walk. Very easy to check in, just send message or email to Rivet Stays and someone came in 5mins to let us in. Very much recommend.