La Quinta by Wyndham Oakland - Hayward

Parfait, très propre, grande salle de petit dej, machine à laver.

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Hotel dans la moyenne mais avec une très mauvaise insonorisation ce qui ne facilitait pas le repos. Mes enfants ont bien apprécié le jacuzzi, le petit déjeuner était typique des USA avec des bagels, des saucisses, des œufs, des céréales, des muffins mais je regrette une bonne salade de fruits et un plus large choix de yaourts.

Very nice, breakfast was

Please do not stay here. Not only is the management terrible, but the rooms are filthy, musty, and poorly maintained. I even had to switch rooms during my stay. We originally stayed at the La Quinta in Galt because my daughter, who is a photographer, had events around San Francisco. We decided to move to Oakland thinking it would be closer and more convenient. Looking back, leaving Galt was a huge mistake. The La Quinta in Galt was gorgeous, clean, and had an amazing staff. This location was the complete opposite. When I checked in, my state ID was expired. I understand policies are policies, but I have never had an issue using it before — I even flew to NYC with it. I asked if they could simply change the reservation to my daughter’s name since she was also staying with me, but the staff refused. The supervisor was rude, dismissive, and completely unhelpful. At 1 a.m., exhausted and overwhelmed, I ended up on the phone with Hotels.com in tears trying to fix the situation. Having worked for Marriott in my 20s, I was honestly shocked by the lack of customer service and compassion. After more than an hour, Hotels.com finally spoke with the hotel manager, who agreed to cancel and rebook the reservation under my daughter’s name. Unfortunately, the problems didn’t stop there. The hotel smelled strongly of smoke, the room was dirty, and the curtains were literally shredded. Please save yourself the stress and spend your money somewhere else.