Hilton Garden Inn Gainesville

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Very disappointing stay. We had booked 3 rooms and not one was ready at 3:00 check in time. Staff indicated they should be ready in 30 minutes, so we used the pool for a while. Kept checking back; no rooms ready. Others were waiting also. Staff was not helpful or apologetic. Ended up waiting until 5:00 when 2 rooms were ready, then went to dinner since we had a reservation. Third room was ready when we returned from dinner. Upon entering room, there were no bath towels or shower curtain. Got them quickly from front desk. We will not return to this hotel.

Es increíble que uno confíe en una cadena de hotel, haga reservada con mucho tiempo de anticipación y llegamos al hotel demorados por los vuelos de conexión y no teníamos habitación!!!!! La señora de recepción decía que fuwclncañada nuestra habitación, ella tuvo que hacer llamadas a buscarnos otro hotel

Great