The room was visibly old and unclean, but what made this stay truly unacceptable was the staff's attitude. We are a family of four sharing one room. When my wife initially requested extra pillows, the staff gave her two — but that still left us short. When I followed up to request two more, he flatly refused, in a dismissive and ill-tempered manner. There was no apology, no alternative offered, just a rude refusal — leaving our family without adequate bedding after the first night had already caused neck pain from the flat pillows provided. When I pressed the issue, he told me I could "talk to the manager" but then refused to provide the manager's contact information because, in his words, he didn't want to be bothered. That response is unacceptable by any standard of hospitality. We have stayed with La Quinta for years precisely because of its reliable quality and service. This property is a serious outlier — and the kind of experience that erodes trust in a brand people have relied on. I hope management takes this seriously.
The room was visibly old and unclean, but what made this stay truly unacceptable was the staff's attitude. We are a family of four sharing one room. When my wife initially requested extra pillows, the staff gave her two — but that still left us short. When I followed up to request two more, he flatly refused, in a dismissive and ill-tempered manner. There was no apology, no alternative offered, just a rude refusal — leaving our family without adequate bedding after the first night had already caused neck pain from the flat pillows provided. When I pressed the issue, he told me I could "talk to the manager" but then refused to provide the manager's contact information because, in his words, he didn't want to be bothered. That response is unacceptable by any standard of hospitality. We have stayed with La Quinta for years precisely because of its reliable quality and service. This property is a serious outlier — and the kind of experience that erodes trust in a brand people have relied on. I hope management takes this seriously.