Candlewood Suites-Augusta by IHG

I stayed there for a week, but they never came in to clean the room. It was pointless to put a "Please Clean" sign on the door or complain. I ended up staying in a dirty room.

The room was filthy and the customer service was horrible.

Great time at the candlewood suites

The room was not cleaned prior to my family’s arrival. I had to change my bedding. There was a musty scent in the room. I had to clean the bathroom as well. When I asked for a refund for my last day because we were leaving early, my request was denied even with all that wasn’t done in the room. And the manager didn’t have the decency to tell me that the request was denied. She sent someone else to deny the request since she was too busy.

The room provided was unclean and the replacement room was under construction I cancelled my stay there and went elsewhere. The experience was very unpleasant.