哈德利阿姆赫斯特萬怡飯店

Nice hotel. Rooms are updated and clean. Nice sitting areas in lobby to gather with others.

Beautiful outdoor area to sit and relax fire pit. There was a smoking section. A

Nice place to stay. Pool was out of order.

Love love love the Starbucks bistro inside. Enjoyed the peaceful back courtyard as well. Rooms were tidy and staff was avail 24/7.

Clean, updated property with pleasant, efficient staff at desk and cafe. Construction was happening on the second floor and crew was polite and considerate, and I did not hear noise. Nice courtyard area :)

Boiler was leaking and hallway carpet was soaking wet outside our room Hot tub was 70 degrees after we had called the hotel and they assured us it was working. Bathtub was stained. Bed was comfy!

Very nice clean well-maintained hotel small but good gym pool. Nice outside area. Plenty of room to relax in the lobby. Free parking very well lit and convenient to everything.

Location and parking convenient. Room clean and comfortable. Amenities included bottled water, on-site food and bar, pool and exercise room. Bath was a bit outdated (small tub with shower), but had grab bars and was clean. Hospitality service was quite good.

Very convenient and attractive hotel. The common areas and rooms were comfortable and stylish. Pool could be larger but wonderful to have access to one - plus the jacuzzi - and attractive indoor/outdoor lounge areas and fitness area. The staff were extremely friendly and helpful. We were really impressed!

Had a nice stay but the pool was closed.

Rooms not in condition to have a guess. Smell damp

Room was clean

Nice clean and pleasant environment with Exellent staff highly recommended

Great stay. Friendly staff. Very clean.

Clean and pleasant place for a quick stay in the area.

Clean, updated property with pleasant, efficient staff at desk and cafe. Construction was happening on the second floor and crew was polite and considerate, and I did not hear noise. Nice courtyard area :)

Boiler was leaking and hallway carpet was soaking wet outside our room Hot tub was 70 degrees after we had called the hotel and they assured us it was working. Bathtub was stained. Bed was comfy!

Staff very friendly but there was a slight smell of a cleaning product I think that was bothersome

The sheets and bathroom were clean. The heater was loaded with dust, I had to clean it to stop the burning smell. At check in the guy at the front stated he was all alone for the night due to being understaffed so there was no housekeeping to set up the sofa bed. Poor guy. He was nice enough to realize what he was saying when I told him there was no way I could sleep in a room with feathers due to my allergy and left his post to go check the room and make sure there were sheets for the pull out.

Room is clean, staff is so friendly

Our TV did not work, that was a little dissapointing they couldn't fix it!!!!

Very nice hotel. Super clean. Great lighting options. Comfortable beds. Could use a hairdryer and usb ports.

Loud guests made it difficult to sleep

Nice hotel. Rooms are updated and clean. Nice sitting areas in lobby to gather with others.

Pretty standard for a Courtyard. Mostly nice but I wish the window a/c units weren’t so loud.

The hotel was very nice, however, the water in the shower never really got hot and I could never get the wifi to connect. The option to stream Netflix was on the tv but I couldn’t get it to launch.

Beautiful rooms

Very convenient. They had great front desk staff! Room was spacious and bed was comfy.

The place is not the worst. The staff was just ok, they weren’t bad but at the same time they didn’t make me feel welcomed. The room overall is clean, but the carpet smelled a little. Maybe that was because the air conditioner wasn’t on, once we turn up the air conditioning, the smell was gone. My 12 yr old normally takes the pull out bed, but this one was so uncomfortable she had to sleep on the couch as is. Courtyard is normally pretty good, maybe they just overlooked on this room. The king sized bed was comfortable.

Very friendly front desk staff and super comfy bed!

Mgmt and staff are excellent. We had a family emergency and they went out of their way to be sure we were comfortable. Extremely professional, friendly and empathetic. I would stay again

Everyone was wonderful. Always greeted in the halls by staff, coming and going from front desk staff. Stan and Vanessa were extremely friendly and always did a great job. Definitely will be staying here again soon.

The staff was super helpful and went out of their way for us. My son was sick and they allowed us to check in early to get him to bed. We will be back!

Terrible service !!!!! You should NOT have to ask to have your room cleaned in a $300 per night room. The front staff almost try not to be helpful ! They also give bad misleading info

The Marriott Courtyard in Hadley is convenient, clean and the staff is wonderful! I would highly recommend it!

The staff at the front desk is beyond amazing!

The lady who assisted me was unhelpful and unprofessional. When I asked simple questions, she wouldn't make eye contact, and her responses were short and dismissive. I felt completely ignored and uncomfortable throughout the entire process. The lack of friendliness and basic courtesy was shocking, especially when you're paying for a service. This behavior really set the tone for my stay and left me feeling very dissatisfied. I hope the hotel takes this feedback seriously and works on improving customer service.

Great customer service!

During our stay, the fire alarm went off at around 8am and stayed on for about 20 minutes. My issue is that, when we went to evacuate, the housekeepers were right outside our room working so I asked them if everything was ok. They said it was good and, since they weren’t leaving, we went back to our room. About 10 minutes later we went to the lobby and the fire dept was there and the staff told us to evacuate. I told them that housekeeping said it was ok (told the people in the room next to us as well). This could have potentially been a bad situation all around.

We had a wonderful stay at the hotel. The staff are friendly, engaging, and helpful when it comes to addressing any guest concerns. For example, my partner is disabled, and they were able to help us with all that we needed to make sure my partner was comfortable. It’s difficult to find good accommodations even in places that are ADA compliant. However, at this hotel, the staff went above, and beyond expectation to make sure that we were comfortable

Its a very convienent to UMASS

Easy access to umass campus and Amherst area

The Marriott Courtyard in Hadley is convenient, clean and the staff is wonderful! I would highly recommend it!

Hotel is very nice and even though it is by the University and a mall it is not very loud.

A nice, clean and well appointed hotel. The staff were very friendly and helpful. My only quibble is that the hotel is a decent distance from most points of interest (not really walking distance to the colleges or dining). Other than that, and it is a minor issue, I would not hesitate to recommend this hotel.

Great location. Clean rooms and bathroom. Nice staff

Beautiful location on the outside of town

Close to where we going

Great place to stay. Very clean and convenient to every thing.

Good location..well maintained..friendly staff.

This is a pretty nice hotel, but there are equally good hotels right across the street that have free breakfast, something this hotel doesn't have and which is always helpful for a business traveler. Therefore, I would head across Routh 9.

What a lovely hotel. Beautiful lobby and lovely outside sitting area that we unfortunately couldn’t use because of rain. The breakfast in the lobby at the Bistro was excellent. Highly recommended.

Great stay. Gluten free breakfast options much appreciated!

it is advertised as having a resturant which it does not have!

The staff were friendly and helpful. The breakfast options an added plus. The love seat in our room was not useful for sitting as the back is bowed out. The mattress was very firm. The pool and hot tub worked well, the gym was well equipped.

Love love love the Starbucks bistro inside. Enjoyed the peaceful back courtyard as well. Rooms were tidy and staff was avail 24/7.

Beautiful hotel with amazing staff. Great food and coffee.

No milk for coffee. No tea.

Clean room, friendly staff. Clean overall facility. The downside: I was told my room would not be cleaned during my stay because I was only going to be there 2 nights. I’ve never heard such a thing. Garbage piles up and towels need replacing. So I went to the front desk for towels on day 2. No big deal but still odd. The second downside, the breakfast was bad. Eggs practically raw. Uncooked and it cost 15.00 for undercooked eggs, burnt potatoes and a couple of small pieces of burnt bacon and dry toast, no jelly or butter given. French toast however was very good. Last thing, practically all rooms are connecting rooms. I noticed my deadbolt was undone and when I fiddled with it to lock it, (it wouldn’t lock, it was busted) I heard the neighbor yell out (twice) wrong room!! I wasn’t trying to enter, I was trying to prevent entry to my room. So I called down and said I needed a non connecting room and they accommodated. So they fixed that issue. Overall not bad. It’s extremely clean and the front desk and Starbucks staff is great and friendly, and you can’t beat that.

Location and parking convenient. Room clean and comfortable. Amenities included bottled water, on-site food and bar, pool and exercise room. Bath was a bit outdated (small tub with shower), but had grab bars and was clean. Hospitality service was quite good.