Chester Inn & Suites

Pool hours said 10pm was told it closed at 9 and the pool was very cloudy wasnt clear like a pool should be

It was clean. The only drawback is that the outside door did not lock. The sign said it would open with the key, but it opened freely. That, to me, is a safety issue. The keys demagnetized by being too close to our phones and we had to get them redone. Not a big deal, just a minor inconvenience. The pool did not have towels. Glad we brought some from home.

It was a great place to stay . The only thing I didn’t like it didn’t have a heated pool. The water was too cold to get in . Other than that the place was clean and nice

This hotel was a nughtmare and I wish i could have gotten my money back and stayed at another hotel. They told me since I paid through Hotels.com that I could not get a discount or refund. The elevator did not work and me and my guest had to carry luggage up and down 4 flights of steps because my room was on the 4th floor. When we got to the stairs there was trash all through the stairwell and one of the stairwells had no lighting causing a fall or trip hazard because you couldn't see. When we got to the room there was no tissue in the room, there was hair in the tub, the tub had dirt along the rim of the tub. I will not pay through Hotels.com ever again unless I had stayed there before. The bad part is that Iv did stay here before a couple of years ago but this hotel has went downhill and very trashy. If you could give me a discount or preferably a refund this would help make the experience I had a little better because this was not a good sleep or comfortable experience.

Quiet clean and overall good. Nice indoor pool and workout room

Shows pool on website and it's out of order. Should have been noted at some point before conformation.

Huge rooms! Beautiful colors. Pool is indoor but small and very cold with no heating at all, decent location

Stayed here for one night while on a road trip with our daughter. The room was spotless as well as the bathroom. The pool was freezing cold though and the pool area floor becomes extremely slippery when wet. The only downside was having to pay 10$ for pool towels.

Pool was extremely cold

The lobby of the hotel was nice. The rest was disgusting. The carpet in the halls were stained throughout. The doors were in horrible condition. The place reeked of smoke. The elevator had a 3" drop/step up to get in and out. I tripped, which is how I noticed it. There was no toilet paper when we got there. The blow dryer was super old and didn't work. The outlets weren't working and were cracked. The rooms were in a lot better condition than the hallways, but still not great. Beds were fairly decent for being a hotel bed. Shower was gross. At the end of our stay we had forgotten something in our room (hours before checkout) our key stopped working and 2 additional keys didn't work, the front desk employee (he was super nice!) tried to manually get it open to no avail, then it randomly opened with both the keycard AND the manual key inserted. The pool was fine, it was freezing though! I would not recommend this hotel unless you're fine with the filth. We got a much nicer hotel for not much more per night, this hotel would have been ok for half the price we paid.

This hotel was a nughtmare and I wish i could have gotten my money back and stayed at another hotel. They told me since I paid through Hotels.com that I could not get a discount or refund. The elevator did not work and me and my guest had to carry luggage up and down 4 flights of steps because my room was on the 4th floor. When we got to the stairs there was trash all through the stairwell and one of the stairwells had no lighting causing a fall or trip hazard because you couldn't see. When we got to the room there was no tissue in the room, there was hair in the tub, the tub had dirt along the rim of the tub. I will not pay through Hotels.com ever again unless I had stayed there before. The bad part is that Iv did stay here before a couple of years ago but this hotel has went downhill and very trashy. If you could give me a discount or preferably a refund this would help make the experience I had a little better because this was not a good sleep or comfortable experience.

I let the front desk know. There is mold around the tub at the faucet end. Not sure if it's black mold, but it's mold and it's black. The bottom of the no slip finish on tub has built up dirt. An upholstered chair was very worn and dirty with nasty stains. The floor lamp's shade had bad stains on it. The room could use a real face lift... shop worn!

There was a roach in our bathroom as soon as we went in

Blood stains in the bathtub, toilet, blanket and curtain

There were roaches in the room and they didnt come out until night. And the a/c unit was full of mold.

Room was dirty and had a weird smell. Have no clue when the last time it was cleaned, even on the outside of the door and hallway floors. One lamp light flickered and the plug didn't work to charge my phone. AC kept just kicking off randomly. Pool had a weird film on top of water. Luckily we were only there long enough to sleep. Will never stay here again!!!

Shower and Coffee pot were dirty, no breakfast or coffee and check in was annoying

Sheets and shower were dirty. No bed bugs but overall cleanliness left a lot to be desired. Pool wasn’t very well cleaned either. Several over hotels on the same street, choose another spot.

The lobby of the hotel was nice. The rest was disgusting. The carpet in the halls were stained throughout. The doors were in horrible condition. The place reeked of smoke. The elevator had a 3" drop/step up to get in and out. I tripped, which is how I noticed it. There was no toilet paper when we got there. The blow dryer was super old and didn't work. The outlets weren't working and were cracked. The rooms were in a lot better condition than the hallways, but still not great. Beds were fairly decent for being a hotel bed. Shower was gross. At the end of our stay we had forgotten something in our room (hours before checkout) our key stopped working and 2 additional keys didn't work, the front desk employee (he was super nice!) tried to manually get it open to no avail, then it randomly opened with both the keycard AND the manual key inserted. The pool was fine, it was freezing though! I would not recommend this hotel unless you're fine with the filth. We got a much nicer hotel for not much more per night, this hotel would have been ok for half the price we paid.

Room not properly clean

Everything was good. Wish it had a microwave in the room

The property was decently close to cinncinati but the hotel smelled like weed and our ac was broke in the first room then the second room the tv didn't work. Should've been refunded.

Very clean hotel, beautiful inside each room, spacious. But there are no microwaves in rooms, the pool was shut down for the entire stay (which is why we went on a staycation in the first place) and housekeeping never stopped by for refreshing linens or extra towels. Also we got put on the same floor as an African wedding (5 floors) and had wedding guests attempting to get into our room all day and night.

Refrigerator in room didn't work

Overall it was an good room for an weekend stay anything longer probably not it was very clean besides the tub needing to be cleaned more & bed was super comfortable

NEEDS MICROWAVE IN ROOMS

Huge rooms! Beautiful colors. Pool is indoor but small and very cold with no heating at all, decent location

The stay was horrible. Extremely thin walls, as thin that as I sat on my bed you could literally hear the next room going to the bathroom and I don’t mean the toilet flushing, I’m saying you could hear them going pee. It sounded like you were in their bathroom. Loud air conditioner and didn’t keep temps regulated one minute you would be freezing the next you were sweating. In the halls and elevator felt like had no air conditioning they were hot and smelly.

Clean Hard bed

The exterior doors were activated by a motion sensor. They were not secured by locks. The room was very close to I-75. The interstate noise kept us awake at night. The bathroom was never checked for toilet paper or clean towels or soap.

Upon check in was told there is 100 deposit,that was not on the initial on line payment. First thing in my room had to go to bathroom was no toilet paper at all.tried to call front desk was no directions on phone but I dialed zero no answer so I went back down to front desk asked for paper she looked at me like I wanted to steal the toilet paper and was lying I asked about phone and how to call front desk said she didn't know? I asked about pool towels she said I have to get them at front desk when I asked for 2 towels again acted as if I was going to steal them.when exit the elevator on 3rd floor it's uneven I tripped twisting my ankle went to advertised heated pool and it was freezing cold. Left for late lunch came back to eat in my room housekeeping was right in front of my door where there was 6 men sitting outside my room in a circle this made me felt unsafe. Took a bath from sitting in tub you could see black dark ring in toilet this was not from just one time of improper cleaning disgusting.when I went to make coffee in room pot had not been cleaned and still had last use grounds in it. The tv was unplugged had to figure that out.I still hadn't complained until upon check. out was told to wait for housekeeping report then he said you have stained bedding and it would cost 75 I said how much to buy new he said he didn't know. I have stayed at a lot of properties this was the worst, stressful experience I've ever had. Filed complaint with BBB and learned this is pattern

Very good experience , price and clean and the front disk so helpful . I recommend it for every one

Amazing front desk staff. Extremely clean and tidy

Terrible Experience – Never Coming Back! I stayed at this hotel for 3 nights and not once did anyone come to clean the room, bring fresh towels, or restock basic essentials like toilet paper. I called the front desk every morning to request housekeeping and towels—nothing happened until the last day, and even then, it took over one hour to get clean towels. To make matters worse, the key cards stopped working every single day. I kept them away from my phone and followed all instructions, but still had to go back to the front desk repeatedly. Absolutely unacceptable service. I will never be staying here again. Carpets are dirty and firs floor smell cigarettes.

The rooms were clean but that is about the only good thing I can say. The service is horrible! We stayed for 5 nights and we received NO service, no garbage was picked up from our room, no towels brought to our room, no coffee, toilet paper, tissues or anything. Everytime we needed anything we had to go all the way down to the front desk to get it ourselves. The coffee maker didn’t work, the clock didn’t work, no microwave. I have never been so disappointed in a hotel stay and will never stay there again

Staff was very friendly and accommodating.

The staff are cold and need to go to customer service school! The room didnt have any toilet paper in the bathroom! The key to the room deactivated everyday, which was a pain to go get a new key everyday!

The staff was amazing and always courteous

Staff was super helpful

I've stayed at a couple different hotels in the area and this was by far the best. The staff was extremely friendly and very helpful. The room was also amazingly clean. Will definitely be staying again at my next trip to Cincinnati.

Neighborhood is not so great, but people at front desk were awesome. Upkeep is ok, i just don't like orange.

Thought this was a great value. Was doing a gig at the convention center which is so close you can easily walk if needed. Nice hotel staff. Beds were comfortable and bathroom was clean. The room smelled funny like people that had been at the pool and dripped water into the carpet. There was no way to open the window so I wish I had brought a candle. I tried to brew some coffee to cover up the smell and the coffee maker was broken. I would stay here again tho. It felt safe as a single woman and I could walk to the brewery down the street. There was a fridge but no microwave.

Easy access to many things to do.

The property showed some age and needs some renovations but it was clean, conveniently located, easily accessible and walkable, and priced right for the stay. Staff was friendly and accommodating and I have no complaints worth mentioning. And honestly somehow, whatever cable/satellite package they had was too notch. I know it's silly but I saw more options on that TV than any hotel I've ever stayed in. Only thing I wish is that they had breakfast but given its location, we easily found some at nearby restaurants.

Staff was helpful. Location was nice over all good experience

Nice hotel for the price. Close to shopping and dining which was a plus. Overall, good experience.

When Checking in 4 rooms, was required to pay $75 deposit for each room $300 total but online says you only have to pay a deposit for 1 accommodation not each. Also says first come first serve continental breakfast but there was none. It is very affordable and has great air conditioning. Has an indoor pool & was very quite. I highly recommend if you have a large crowd going to Kings Island or anywhere near Cincinnati, as the hotel is only 17min away from Kings Island. $59 for each room. Double beds or a king size room. They also have joining rooms.

A little dated, but very clean. Ample parking and friendly staff. Comfortable bed a great water pressure. For the price you can’t go wrong.

Had a convention at the convention center and it was within walking distance.

The exterior doors were activated by a motion sensor. They were not secured by locks. The room was very close to I-75. The interstate noise kept us awake at night. The bathroom was never checked for toilet paper or clean towels or soap.

The front desk staff was superb! The free breakfast was very nice. Our room was very nice. I was concerned when we checked in and walked to our room to find it "propped open" with the door latch. I noticed several rooms like that on the way down the hall. I was assured by the front desk that this was normal procedure, that the cleaners left them that way to keep track and for management to follow behind to check. I didn't like that at all. Not secure. Anyone could have come in the room. Although the beds were made, they were not "super tidy," and I wondered if they had actually been made fresh. The trash bin liners were laying across the trash bins, not actually put in the bins. I don't recall that being the "norm." All these "little" things added up to being a bit disconcerting. All in all, it was a fine stay.

Loved the price, but some plumbing issues, no coffee in the lobby, no towels at the pool

The only thing I didn’t like is that an area was labeled Breakfast Room but they no longer had breakfast. I wouldn’t have chosen this hotel if I had known that ahead of time.

The rooms were old and bathroom was too. Ok for the price but I won’t be staying there in the future. Their coffee was robust tho!

The property showed some age and needs some renovations but it was clean, conveniently located, easily accessible and walkable, and priced right for the stay. Staff was friendly and accommodating and I have no complaints worth mentioning. And honestly somehow, whatever cable/satellite package they had was too notch. I know it's silly but I saw more options on that TV than any hotel I've ever stayed in. Only thing I wish is that they had breakfast but given its location, we easily found some at nearby restaurants.

It was inexpensive and clean. The TV remote did not always respond well to numeric input. The shower fixture leaked onto the ceiling. Breakfast is no longer served, but the breakfast room and all of the dining furniture are still there. For what purpose other than to remind you of what you are not getting, I have no idea. I'd stay again. It's Motel 6-ish, without the national name.

When Checking in 4 rooms, was required to pay $75 deposit for each room $300 total but online says you only have to pay a deposit for 1 accommodation not each. Also says first come first serve continental breakfast but there was none. It is very affordable and has great air conditioning. Has an indoor pool & was very quite. I highly recommend if you have a large crowd going to Kings Island or anywhere near Cincinnati, as the hotel is only 17min away from Kings Island. $59 for each room. Double beds or a king size room. They also have joining rooms.

Shower and Coffee pot were dirty, no breakfast or coffee and check in was annoying

It was perfectly fine. The hallways were a little worn and drab, but the room was clean. Coffee maker in the room didn't work, but there was coffee in the lobby (no breakfast).

Service was great but amenities are lacking. No breakfast was a let down. Back was definitely feeling it from the bed. Tv remote didn't even have a back on it. Long hair was left in the bathroom sink.