Hilton Providence

Excelente

We were unable to connect to WiFi. The front desk, in two separate calls, referred us to an alleged Help Desk. My experience is that these individuals should be able to walk one through the steps to connect ( we’re talimin an iPhone here.) Instead, the agent claimed that Therese’s a connectivity issue in the hotel. I pushed back and pointed out that this seemed very strange, as the front desk would have been inundated by frustrated guests. The agent insisted. I called the front desk, who confirmed that hotel connectivity was fine. I find this insulting. It was just a way to get rid of me. When one travels, hotel WiFi is very important to the consumer. So is respectful service regarding a valid expectation that has not been met. I will tjilbg many times before using or recommending Hilton again.

Poor quality

Under construction starting in the morning

The worst part of our trip was our experience with Expedia who never booked our reservation. The Expedia staff was extremely unhelpful. The host staff was very pleasant, but not truthful, the hotel is under construction, and there were issues with our plumbing and heat in our room. Had to call maintenance multiple times and they still could not fix the draining of the faucet. Looks like the hotel is doing cosmetic changes, but they really need to do changes to the overall plumbing and heating which probably will not get addressed.