普羅維登斯市中心會議中心希爾頓花園飯店

hotel and staff were nice, the parking was very difficult and annoying. we would have to wait 10 minutes just to leave because their gate didn't work

Parking lot spots were very tight inside the hotels. Room was on the dated side. No fridge in the room I was staying in. Very noisy at night inside and outside the hotel. Outside noise was police sirens all night. Inside noise was hotel guests running around in the hotel talking loudly after hours when returning back to their rooms.

They sold all the onsite parking which is usually plentiful to use for an area event leaving us and many others in need of parking stranded.

The hotel was not well maintained and showed it's age. The elevator door would jam and felt unsafe. The staff was great, the restaurant was nice.

Parking is $32/night

Our trip started when we asked where the pool is (based on the lovely & numerous pictures of said pool on Hilton Expedia site) - without a touch of irony, the front desk said “Oh those pictures are from 2018, we don’t have a pool anymore.” The property is aged, dirty carpets, rooms that aren’t updated. Easily the worst Hilton I’ve ever stayed.

The parking situation was really bad. We had to drive around the entire city to find a space because all parking at the hotel and general vicinity was full even though parking is advertised as part of the hotel amenities.

The building itself is beautiful! Front desk checkin was quick and easy! Our experience at Vig was horrible! Ordered food that took forever to arrive! Apparently there wasn’t enough cooks! Both the apps and entrees arrived at the same time. When we complained the waiter said it was put in that way. When our meals finally arrived one was missing then we were told it would come out in 5 mins and that turned to 20 mins. The queen beds are so small! Our friends said their room smelt like cigarette and mold and when we got to our room it smelt the same! We stayed at the Holiday Inn Express in Springfield recently and I figured a Hilton would be better but what a disappointment! Never staying at a Hilton again!

Location is good for many things, but limited things to do by foot without walking some distance from the hotel. It is kind of an island in a big city downtown. But it does have a good place to eat inside, and Starbucks also attached to the hotel. No pool anymore. Parking is expensive but seems fairly safe. It is possible to walk to Federal Hill from the hotel, but you have to cross 3 busy multi-lane streets and see some seedy folks - a group of younger people would have no problems.

Elevators not all working, shower was dirty.

Very clean, very comfortable bed. The room smelled clean and nice. Wifi worked great. Only down side was we had to pay $32 to park overnight.

Very nice clean rooms, good quality bedding. Convenient location. On the negative side, the walls could you a bit of soundproofing. However this was a very minor issue. Overall a very comfortable stay and definitely recommend for a stay.

The sheets and blankets were actually disgusting. It looked like black mold or mildew was all over the underneaths

First, they charged $35 for parking that I didn’t know about! Second our first room Was disgusting. Shoe prints on beds and someone left over Dunkin cups on floor spilled everywhere- water damage on ceiling. Second room wasn’t as bad. But definitely has mold because I’m highly allergic and I left there with a full blown reaction and had to see my ENT immediately. For the price of the rooms and outrageous parking fees, I expected way more!! They didn’t even offer free breakfast!

My room smelled musty and as if it had been smoked in for many years.

Cleanliness- I can’t believe this was a Hilton and how much money we paid to stay somewhere this dated and gross. Hallways smelled musty, room was dirty - peeling wallpaper, grout in shower was moldy, hairs in the bathroom. The room wreaked of air cheap freshener which makes me think they were trying to cover up more musty smell. I would understand this if it wasn’t expensive but we paid $400 including parking for a regular room. Noise- Hotel is right on 95 and they gave us a room on the 3rd floor so we heard traffic all night. Staff - (only good part!) The front desk and security staff were super nice and checkin / out was easy.

The hotel was very clean and comfortable.

quick checkin, clean room

Our bathroom had mold on the wall and

Rooms were very clean, parking was extremely easy. There was a nice restaurant in the hotel. It was located right in the middle of where I wanted to be, which was near the Amica pavilion. Very happy with everything.

Stayed for one night only to sleep so we did not get a chance to explore the area. The parking spots in the garage are TIGHT. Super convenient that it's on site but what what a squeeze. The staff was accommodating when we needed a new room late at night. The room next door was seemingly having a party, (folks in and out, slamming doors, banging on the door to be let in, loud talking in the hallway and the room). At 11pm we finally called it quits and asked for a new room on another floor. The front desk quickly obliged. There was no comp offered or offer to help us move our things but under the circumstances I was grateful to be given a different, quiet room, especially since we were traveling with a 6 year old.

The heat wouldn’t shut off. The room was like a sauna. We were sweating in there. The thermostat was set for 68 and the fan was on low. The temperature kept rising to 75 degrees.

I was on the 14th floor, top floor and had a gorgeous view of the skyline and some parking lot. There is a restaurant inside, cant say much because i didnt go in and a starbucks connected but outside! Get breakfast anywhere else just fyi, many amazing places nearby. The hotel room itself was amazing, the bed was more comfy than expected and it was HUGE and clean, the carpet felt really clean, i know thats a weird flex but yeah lol. I mean for a king bed room i could fit a twin size air mattress in there and the window, the window sill was HUGE! I could lay on it lol 5'2" ! Not strong water pressure and the tv was horrible but i managed. If your like me and your curious if the tv is mounted on the wall, it is not. Bring your fire stick, you wont regret that. Also i wasnt paid or sponsored, just writing an honest review. By the way THERE IS a mini fridge and microwave in the room, you can call ahead to ask but it was useful to have! Also appreciated the HUGE closet, i could walk in it!

Parking lot spots were very tight inside the hotels. Room was on the dated side. No fridge in the room I was staying in. Very noisy at night inside and outside the hotel. Outside noise was police sirens all night. Inside noise was hotel guests running around in the hotel talking loudly after hours when returning back to their rooms.

No fridge in room. Bathroom door broken. Bed was hard.

The soap, lotion, conditioner and shampoo was really good... the bed was comfortable... the only thing negative was that I kept hearing a BIG bang throughout the night/ not sure if it was the heating/ ac system but it was loud and kept waking me up/ jump up... other than that, the room was worth the $ spent... wish check out can be at 12 or 1 pm because coming back late from an event and trying to sleep than to be out by 11 am is craxyy... i want my moneys worth..

Couldn’t sleep due to some people slamming doors and yelling at around 1 o’clock in the morning

No hot water for my shower. Not the best way to start my day.

Room was too hot and could not control HVAC

Just OK. The walls were so thin, the plumbing was extremely loud when another room used their sink or toilet...woke us up several times during the night. Put some Rockwool in those walls! I could hear other people's cell phone conversations too! Room was fine otherwise. Front desk staff friendly. Still waiting to find out how much the free parking will cost though. Hilton is just not what it used to be.

Stayed for one night only to sleep so we did not get a chance to explore the area. The parking spots in the garage are TIGHT. Super convenient that it's on site but what what a squeeze. The staff was accommodating when we needed a new room late at night. The room next door was seemingly having a party, (folks in and out, slamming doors, banging on the door to be let in, loud talking in the hallway and the room). At 11pm we finally called it quits and asked for a new room on another floor. The front desk quickly obliged. There was no comp offered or offer to help us move our things but under the circumstances I was grateful to be given a different, quiet room, especially since we were traveling with a 6 year old.

fantastic property right downtown in Providence. was here for work and got in earlier than expected, was allowed to check in early and get a nap before my meetings. It was great. check-in/out process was a breeze and the front desk staff was exceptionally helpful. I was able to leave my bag for a couple hours after check-in so I didnt have to carry it around the city before my flight out of town, so that was great. will DEF. book again for my next work trip

The woman who checked us in was the friendliest, funniest, kindest person ever! The parking was super easy, which I always appreciate (and CHEAP). It was in the perfect location and we got an Uber super quick to get to the concert we were attending. The room was comfortable and updated and I highly suggest and would return whenever I come to Providence.

Property is a little outdated but overall clean and comfortable. Staff was very friendly and helpful! No heat upon arrival but fixed within 30 minutes after phone call.

The stay was fine nothing special. The last day we were there on return from the conference we noticed our door was tampered with. It looked like someone tried to get into the room the paint on door and door frame was scratched off and looked as though a crowbar was used. We told the housekeeper who said she was going to call someone but never had anyone come to the room. On check out I told the person at the front desk and they were not concerned or apologetic. It was almost like this was a usual occurrence. I never was never contacted by anyone from the hotel. I don’t believe I’m missing anything but made me feel unsafe to think the employees feel that this is nothing. I felt a bit violated even though I wasn’t missing anything. The hotel isn’t locked at night. And elevator doesn’t need a key to go to room. I will not be returning.

Kyle, one of the front desk staff members at the Hilton Honors hotel, was extremely rude. There was a confusion with our reservation, and I was simply trying to understand what had gone wrong. Instead of helping clarify the situation, he displayed incredibly poor behavior and was unwilling to communicate at all.

Staff wasveey friendly and helpful at check-in. Thanks for all you do!

Staff was rude, needed to move my room in the middle of the night. I was promised a refund and one was no given.

We had a great stay in Providence, the hotel was very accommodating and held on to our luggage while we explored after we checked out.

The hotel needs updated. My biggest problem is that housekeeping knocked on my door three times between 8:04 and 10:18 in the morning. I was working and in virtual meetings before heading to the office. It was highly annoying and felt like I was being rushed out. I had to ask her not to come to my door again.

The area is not very safe surrounding hotel. We stayed to go to an event at the arena next store and were given unclear directions into an alley in an unsafe neighborhood.

Right next to the Amica Mutual Pavilion and the Convention Center. Clean, quiet and convenient.

Property is in a convenient area of downtown Providence. Walkable to area resturants and close to nearby expressways

The woman who checked us in was the friendliest, funniest, kindest person ever! The parking was super easy, which I always appreciate (and CHEAP). It was in the perfect location and we got an Uber super quick to get to the concert we were attending. The room was comfortable and updated and I highly suggest and would return whenever I come to Providence.

Great location for Rhode Island Comic Con!

Older property in decent location. Walkable to Federal Hill and Waterfire areas. Frontvdesk staff was friendly and knowledgeable of the area.

Stayed here for Comicon, perfect location.

Great location to stay if you want to explore all the great places Providence has to offer!

It was very convenient. I came waking from the train station. It was very easy

Rooms were very clean, parking was extremely easy. There was a nice restaurant in the hotel. It was located right in the middle of where I wanted to be, which was near the Amica pavilion. Very happy with everything.

No hot water or sufficient water pressure in the room. Breakfast food service took over one hour to be served but they comped that expense so we appreciated that.

Was not thrilled having to pay for parking $36 plus daily for parking Not great breakfast selection

Breakfast non included with room cost. Should have booked elsewhere.

Food average. Bed uncomfortable. Back pain after 3 nights.

The building itself is beautiful! Front desk checkin was quick and easy! Our experience at Vig was horrible! Ordered food that took forever to arrive! Apparently there wasn’t enough cooks! Both the apps and entrees arrived at the same time. When we complained the waiter said it was put in that way. When our meals finally arrived one was missing then we were told it would come out in 5 mins and that turned to 20 mins. The queen beds are so small! Our friends said their room smelt like cigarette and mold and when we got to our room it smelt the same! We stayed at the Holiday Inn Express in Springfield recently and I figured a Hilton would be better but what a disappointment! Never staying at a Hilton again!

I found the staff very kind and helpful. The room was very clean. I was under the impression they had full room service and they do not. This is something more and more hotels are eliminating, and it makes it hard for travelers. However, the on-site restaurant did send up a bagged meal at my request which I greatly appreciated.

Location is good for many things, but limited things to do by foot without walking some distance from the hotel. It is kind of an island in a big city downtown. But it does have a good place to eat inside, and Starbucks also attached to the hotel. No pool anymore. Parking is expensive but seems fairly safe. It is possible to walk to Federal Hill from the hotel, but you have to cross 3 busy multi-lane streets and see some seedy folks - a group of younger people would have no problems.

The room was just ok. The breakfast the next day was horrible. Ran out of food, never came around to ask if we wanted anything. Had to hunt people down to get anything, including the bill!

Hotel is in perfect location. All staff are friendly and courteous, only complaint is the Breakfast buffet was pretty costly and was your normal breakfast buffet that most hotels have as complimentary.

Well first off I said no to things for children because I have none. The stay was great, however the buffet could be a little cheaper. I was glad the hotel was extremely close to the convention center, so I will most likely book with you again for next year.