Element by Marriott Austin

Todo extraordinario, limpieza, comida, personal

I normally do not complain but when arriving for check in at 3:30am, the front receptionist had a terrible attitude. When offering to email my letter regarding my service animal, she refused and stated there would be 100$ charge. I refused to debate with her in fear of having no place to stay as a result, I later spoke to the manager and he fixed the issue. But additionally, (in room 219 specifically), the AC does not work unless you have the master light switch on by the front door. They were not even aware of this, I had to troubleshoot myself after they reset the breaker twice and had no maintenance on site. I requested a fan which they didn’t have to provide. Don’t get me wrong, the room was SO nice and spacious for being reasonably priced but considering the circumstances made it difficult to enjoy my stay.

Entire building was great! Clean, staff was helpful, great location, room was clean. No issues at all with the room or check-in. Has a nice bar and decent hot breakfast. I’d recommend if you need more than two towels, ask for them at check-in, because three people came by while I was getting my keys and they all seemed very dismayed that their room only had two towels (didn’t bother me, but I guess inconvenient for families). Room comes with a microwave and mini fridge. Would recommend!

Room is clean and spacious. Staff is courteous and there is lots of space. However, location is difficult to get to and not ideal. I specifically chose this location in hotel because of the breakfast menu options that I saw online. I stayed one night on the 15th and the next morning I woke up, which was today. They did not even have hot bacon sausage has hashbrowns anything that qualified for a full continental breakfast. They served egg bites that had been sitting out for appeared to be over an hour or two bagels with cream cheese and parfait options. This is not what I consider a hot meal breakfast and I was underwhelmed by this experience.