Name: Hampton Inn & Suites Houston-Cypress Station
Address: 150 Wagon Pt, Houston (y alrededores), Centro norte de Houston, US
Price range: 84 US$–183 US$ per night
Rating: 7.73

Opiniones de los huéspedes

En Hampton Inn & Suites Houston-Cypress Station, muchos huéspedes disfrutan del desayuno, pero varias reseñas también mencionan problemas de mantenimiento recurrentes, una limpieza irregular y cierres intermitentes de servicios como piscinas, jacuzzis, ascensores y diversos sistemas en las habitaciones.

La opinión sobre el servicio es variada: varios huéspedes describen interacciones groseras o falta de personal en la recepción y problemas durante el registro de entrada, mientras que otros destacan la excelente ayuda de miembros del equipo como Kevin y el personal del desayuno. La ubicación genera opiniones encontradas: algunos la encuentran conveniente o tranquila, pero varias reseñas describen una zona industrial con problemas de seguridad e incluso robos en vehículos. Planifique en consecuencia y verifique los servicios clave antes de su llegada.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Las instalaciones son poco fiables: la piscina cubierta y el jacuzzi a menudo están cerrados, fríos o fuera de servicio, y los ascensores fallan con frecuencia. Varios huéspedes también señalan problemas con la lavandería, las máquinas de hielo y las puertas de acceso con tarjeta.

Reseñas de huéspedes relacionadas

10

Jennifer

13 oct 2024

·

Se alojó 2 noches

I love this hotel . although we got stuck in the elevator due to computer breakdown ,we still think this girl was better than all the full star ones . We was stuck 20 minutes. The fireman rescued us. The next morning the elevator was functional again. The breakfast was excellent.

8

Thomas

17 sept 2025

·

Se alojó 1 noche

Not a bad stay....Enjoyed the indoor pool.

6

Nigel

30 ago 2024

·

Se alojó 4 noches

The property was cleaned and well kept. In my room neither television worked the entire 4days it was asked to be fixed and yet and still had no signal. The pool was out of order which was frustrating as that was one of the reasons i selected this hotel above others because it was extremely hot in the 100 degrees outside. Its a bit frustrating traveling with a little one and trying to find something to kept them entertain with at the hotel. So when you have amenities that should be available unavailable 😫. Staff was overall nice.

2

Gregory

27 ago 2024

·

Se alojó 2 noches

I specifically chose this location for the indoor pool. The pool was closed my entire stay. The room wasn’t thoroughly clean as there was a bar of soap left in the shower from previous guest. The deadbolt on the door wouldn’t lock unless you raised up on the handle with force. Landline didn’t work so I was unable to contact the front desk or housekeeping unless I went looking for them. The keycard kept deactivated twice to where I couldn’t enter my room and had to travel back downstairs for replacement with no explanation. The outer doors to the hotel didn’t work with the keycard so we had to walk around to the front to enter when we parked in the back. The complimentary breakfast was good.

8

Larry

11 may 2025

·

Se alojó 1 noche

Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

6

Latotshalynn

15 feb 2023

·

Se alojó 2 noches

Everything was great with the exception of the pool area. I called before I booked the room to see if their indoor pool was heated and also if the jacuzzi was heated and working also. After checking in and going to the pool, I found out that the pool was extremely cold and the jacuzzi was also. Yes I was madly upset because the pool was my main reason for booking that particular hotel. So really it was a waste of time, money, and a weekend. I was very stressed from a horrible week and I used the pool for relaxation but unfortunately, I did not accomplish anything.

4

Michelle

18 mar 2024

·

Se alojó 2 noches

this has to be one of the worst hotels I’ve stayed at. First: elevators didn’t work, apparently haven’t been for awhile. Second: hot tub was closed (also, apparently has been for awhile) Third: pool was freezing, and it was definitely colder than the 80 degrees they say it is. The main reason we stayed here was because of the indoor pool so we were very disappointed. Fourth: we checked in right around 10pm. We were assigned the 3rd floor and have 5 kids, youngest being a 3 year old. We weren’t even in the room 30 minutes and the front desk was knocking on our door saying we were getting noise complaints…. We were literally getting the kids in showers and in bed… so if you have children, don’t recommend staying here as the rooms are apparently paper thin. Fifth: we asked for bath towels because we had none, and never got any. When asking again, they said they had none and gave us hand towels… we ended up having to buy our own. Lastly, I will say Kelly at the front is amazing and helped me with everything we needed but overall this place is trash and don’t recommend. Find somewhere else.

4

Kevin

1 sept 2024

·

Se alojó 3 noches

The phones didn’t work, the pool was out of service the ice machine on the floor was did not work.

2

Jesus Trujillo

18 jun 2024

·

Se alojó 4 noches

The elevator didn’t work/ ice machine didn’t work/ laundry didn’t work i checked for 5 day it was bad air conditioning was so slow the check in it was bad took almost one hour to give me a room

6

Sean

31 mar 2024

·

Se alojó 1 noche

When I checked in I was given a room that was not what I booked. Upon returning to the front desk I was informed they had overbooked that room type. The desk clerk called the manager and they eventually changed me into the correct room type. A major reason for booking the hotel was the indoor pool and hot tub. The hot tub was half full and the water was murky green. The pool was not as green but was still not in usable condition. Room was clean and nice once we were in the correct room.

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Limpieza

La limpieza es inconsistente. Si bien algunos huéspedes reportan habitaciones y áreas comunes muy limpias, muchos otros mencionan ropa de cama manchada o sin lavar, olor a moho o humo, plagas y superficies o utensilios de cocina sucios.

Reseñas de huéspedes relacionadas

2

Sophia

4 jun 2024

·

Se alojó 2 noches

In our first room, we had to stay in a dirty hotel room and they wouldn't even clean it.There was also no water pressure in the sink. We went to let the person at the counter know and she was rude about it and told us there were no other rooms available and no one to go and clean the room. No manager on site. Finally the next day we moved rooms and it was a little bit better but I can tell the sheets were not cleaned. We have not received any compensation or any apologies for their mistake and was told it's not their fault and that it was Hotels.com fault.

2

Jazz

12 ago 2025

·

Se alojó 2 noches

I always stay at this particular Hampton Inn when I visit Houston area. Upon arrival on this trip, there were two police officers talking to people in the front of the door which should have been a red flag. After checking in, we go to the room 108, which had a very foul odor. The room smelled like Mildew. We asked to change to a different room and was told they were booked up. We dealt with it. When it was time for bed, my daughter pulled the blanket back and found that the sheets on the bed were filthy. There was stains and spots everywhere and they have clearly not been washed. I contact the front desk, their solution was to bring two clean sheets for myself to change them. Again, they would not change the room. I go to change the sheets, I picked them back up from next to the tv and a roach runs across the stand/cabinet that the tv sits on. We then left the hotel and was refused a refund or any compensation! This used to be my favorite hotel to visit. I will not be returning!

10

Neli

28 ene 2024

·

Se alojó 2 noches

The only thing that was the downfall of this hotel is the fact that the higher floors smell like marijuana.

10

Lee

18 jun 2025

·

Se alojó 2 noches

Clean facilities, Staff is on point and friendly. Property around its location is industrial.

6

Princess

13 oct 2025

·

Se alojó 2 noches

There’s a review about a staff member named Vanessa, and honestly, I have to agree—she came off as a bit rude and seemed uninterested in her job. The hotel itself wasn’t very clean either. I stayed in a room with a kitchen, and there were food crumbs all over the table, chairs, and floor. The spoons in the kitchen even had food stains on them, like they hadn’t been properly washed. When I first checked in, they gave me the wrong room, but to their credit, they fixed it right away when I told them. Unfortunately, the area around the hotel didn’t feel very safe there were crackheads all around, and the whole neighborhood seemed pretty rough. I’d recommend finding a better hotel in a nicer area.

10

Chrisandra

30 ago 2025

·

Se alojó 2 noches

It was the best hotel I have stayed in this area. Clean and smelling good! My mother was getting radiation for her cancer. Mr Kevin greeted us with a smile and was the best help throughout our stay. We will definitely be back. The swimming pool was so warm and refreshing. The breakfast was top notch. We spent 2 nights and felt like Queens! I can’t say enough good stuff about Hampton Inn and suites!

4

Hannah

14 jun 2024

·

Se alojó 1 noche

Area was extremely sketchy. Our parking spot had broken glass from a previous break in. Homeless walking around everywhere. Elevator was broken, barely any snacks stocked to purchase. Side tables in the room had sticky drink rings from previous stay. Mildew in several ceiling areas throughout hallway. Floors just looked dirty everywhere. Felt paranoid about our car the entire night. Will never stay here again.

4

Christopher

7 abr 2024

·

Se alojó 1 noche

Unfortunately, my little one was able to pin-point a few concerns in the room... * Small blood stains on the sheets on both beds. * Mold on the bottom of the curtain in the bathroom. * Old small blood stains on the wall near the toilet. Outside of these minor concerns, the front desk representative was responsive in providing new bedding. Thank you for your services.

2

Amir

8 oct 2024

·

Se alojó 1 noche

Not very clean. TV and WiFi did not work. Was wrongly charged a damage fee.

10

Marissa

27 ene 2024

·

Se alojó 2 noches

Very pleasant stay. Very clean. Good breakfast. Front desk lady was wonderful. She was helpful and accommodating. She is definitely an asset to this hotel. We would definitely stay here again

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Habitaciones

Las habitaciones varían en calidad: algunas son cómodas o agradablemente amuebladas, pero muchas reseñas citan baja presión de agua, problemas con la calefacción, ventilación y aire acondicionado o las cerraduras, y tecnología en la habitación poco fiable, como televisores, Wi-Fi y teléfonos. También se menciona el ruido entre habitaciones.

Reseñas de huéspedes relacionadas

8

Thanney

9 abr 2024

·

The staff was very nice, check in and out were easy. Room was clean and the hotel was clean. Beds were comfortable. The only problem we found was the first floor smelled like cigarette smoke and weed. It was not very pleasant. We would stay here again.

6

Nigel

30 ago 2024

·

Se alojó 4 noches

The property was cleaned and well kept. In my room neither television worked the entire 4days it was asked to be fixed and yet and still had no signal. The pool was out of order which was frustrating as that was one of the reasons i selected this hotel above others because it was extremely hot in the 100 degrees outside. Its a bit frustrating traveling with a little one and trying to find something to kept them entertain with at the hotel. So when you have amenities that should be available unavailable 😫. Staff was overall nice.

2

Gregory

27 ago 2024

·

Se alojó 2 noches

I specifically chose this location for the indoor pool. The pool was closed my entire stay. The room wasn’t thoroughly clean as there was a bar of soap left in the shower from previous guest. The deadbolt on the door wouldn’t lock unless you raised up on the handle with force. Landline didn’t work so I was unable to contact the front desk or housekeeping unless I went looking for them. The keycard kept deactivated twice to where I couldn’t enter my room and had to travel back downstairs for replacement with no explanation. The outer doors to the hotel didn’t work with the keycard so we had to walk around to the front to enter when we parked in the back. The complimentary breakfast was good.

2

Joann

22 jul 2024

·

Se alojó 1 noche

I wasn’t able to check In on Time I had a very important dinner to go to my daughters baby shower dinner her dad drove 18 hours to make it here he was very tired and weak from just getting over Covid. They didn’t have a room ready for me we was already pressing for time and on top of that I was told no wyfy or tv after I paid my money no refund. Didn’t know one stay in the room and need to know how to get my refund back

6

Bikly

14 dic 2024

·

Se alojó 1 noche

Rate was pretty good. First we were told that we could only enter through the front door. Unable to enter at any of the side doors even with key. Then as we came upon our room, there were two guys what appeared to be doing a photo shoot (this was 11p) in the hallway. Otherwise, room is nice. Water has very little pressure.

8

Eric

19 feb 2024

·

Se alojó 2 noches

Rooms were ok pillows were very small the elevator was broke and they only had rooms on third floor. The morning breakfast was ok just out of a lot of stuff and no condiments for the food they did have.

6

Heather

19 ago 2024

·

Se alojó 1 noche

The front desk girl was HORRIBLE! So incredibly rude like I was disturbing her personal phone call to check in. We were not giving the correct room but couldn’t do anything about it since they were full. I tried to tell her that our kitchen sink pipes were not connected so anything you dump down the drain just comes back out the bottom. She could not have cared less.

4

Amy

10 abr 2024

·

Se alojó 1 noche

This was the worst Hampton Inn I’ve been to in a long time. Maybe worst ever. Our family chooses Hamptons often for short stays as they are typically clean and updated. It seems like this one was updated (poorly) somewhat recently but it was shoddy work. There are still marks all over the walls where the workers marked studs and where they marked places to hang pictures, towel racks, etc. No attention to detail. It did not at all live up to other Hampton Inns. The water pressure was so bad in one of our rooms (we are a big family and always get 2 rooms) the at we had to move to another. The rooms were humid. One bathroom mirror was still quite dirty. Just overall not a good experience. It was safe and decently quiet but we would never choose this location again.

10

Loleta

24 feb 2025

·

Se alojó 1 noche

Only issues phones in rooms weren’t working. Stayed system was getting up dated.

2

Amir

8 oct 2024

·

Se alojó 1 noche

Not very clean. TV and WiFi did not work. Was wrongly charged a damage fee.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El servicio es variado. Muchos huéspedes elogian al personal amable y servicial (incluyendo felicitaciones especiales para Kevin y el equipo del desayuno), pero las quejas recurrentes mencionan grosería o falta de personal en la recepción, registros de entrada lentos o problemáticos, problemas con la asignación de habitaciones y solicitudes sin resolver.

Reseñas de huéspedes relacionadas

2

Sophia

4 jun 2024

·

Se alojó 2 noches

In our first room, we had to stay in a dirty hotel room and they wouldn't even clean it.There was also no water pressure in the sink. We went to let the person at the counter know and she was rude about it and told us there were no other rooms available and no one to go and clean the room. No manager on site. Finally the next day we moved rooms and it was a little bit better but I can tell the sheets were not cleaned. We have not received any compensation or any apologies for their mistake and was told it's not their fault and that it was Hotels.com fault.

4

Isaac

28 sept 2025

·

Se alojó 1 noche

I never got to stay. There was a system issue at check in and I could not get a room.

10

Laura

10 dic 2025

·

Se alojó 2 noches

Loved it!! great customer service, cleanliness, fresh breakfast 100% recommend

10

Maria

28 sept 2025

·

Se alojó 3 noches

This was a great stay and Kevin at the front desk went above and beyond- loved the breakfast and the chef as very nice- overall, a wonderful stay and I’ll be back next time in Houston!

6

Heather

19 ago 2024

·

Se alojó 1 noche

The front desk girl was HORRIBLE! So incredibly rude like I was disturbing her personal phone call to check in. We were not giving the correct room but couldn’t do anything about it since they were full. I tried to tell her that our kitchen sink pipes were not connected so anything you dump down the drain just comes back out the bottom. She could not have cared less.

10

MING

6 sept 2025

·

Se alojó 6 noches

I rarely leave reviews, but this time I have to say that the manager, Kevin Pereira, is absolutely fantastic. Not only does he greet you warmly every morning, but if you need anything, he's always there to help. He made me feel right at home! I'll definitely stay here again next time I'm in Houston!

10

GLENN

25 ago 2025

·

Se alojó 1 noche

The staff was very, very, very, very helpful.. I'm looking forward. Uh, reserving, it's my next day and it will be there. Everybody there was so helpful. Everybody there was discrete.

10

Marissa

27 ene 2024

·

Se alojó 2 noches

Very pleasant stay. Very clean. Good breakfast. Front desk lady was wonderful. She was helpful and accommodating. She is definitely an asset to this hotel. We would definitely stay here again

10

Elena

2 sept 2024

·

Se alojó 2 noches

Chris at check in and out was delightful!!

4

Virginia

22 nov 2025

·

Se alojó 1 noche

Staff lacking. During check in we waited at the front for someone to show up. Knocked on door behind front desk. Finally, had to go look for someone so we could check in.

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Ubicación

La opinión sobre la ubicación es variada. Algunos huéspedes la encontraron conveniente o tranquila, pero varios describen una zona industrial y conflictiva con personas sin hogar, presencia policial e informes de robos en vehículos o cristales rotos en el estacionamiento; a algunos les pareció un lugar apartado.

Reseñas de huéspedes relacionadas

2

Tonisha

3 may 2024

·

Se alojó 1 noche

DO NOT DO NOT STAY HERE. They steal your credit card information and use it for fraudulent charges. Rooms dirty still had beer can from previous stayers, shower stopped up in bathroom, hot water barely works, gross, they break in cars because its hidden in a back area. I wouldnt let a dog stay in this hotel . They are stealing and will smile in your face at your stay and steal your money when u are away

8

Larry

11 may 2025

·

Se alojó 1 noche

Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

10

Lee

18 jun 2025

·

Se alojó 2 noches

Clean facilities, Staff is on point and friendly. Property around its location is industrial.

6

Princess

13 oct 2025

·

Se alojó 2 noches

There’s a review about a staff member named Vanessa, and honestly, I have to agree—she came off as a bit rude and seemed uninterested in her job. The hotel itself wasn’t very clean either. I stayed in a room with a kitchen, and there were food crumbs all over the table, chairs, and floor. The spoons in the kitchen even had food stains on them, like they hadn’t been properly washed. When I first checked in, they gave me the wrong room, but to their credit, they fixed it right away when I told them. Unfortunately, the area around the hotel didn’t feel very safe there were crackheads all around, and the whole neighborhood seemed pretty rough. I’d recommend finding a better hotel in a nicer area.

2

Alfredo

23 feb 2024

·

Se alojó 4 noches

They ganged my vehicle, broke mi glass of my truck on the back side and stole my tools

10

Patrick

5 feb 2024

·

Se alojó 3 noches

Safe quiet clean

6

Nippa

22 ago 2024

·

Se alojó 1 noche

A bit out of the way from anything

4

Hannah

14 jun 2024

·

Se alojó 1 noche

Area was extremely sketchy. Our parking spot had broken glass from a previous break in. Homeless walking around everywhere. Elevator was broken, barely any snacks stocked to purchase. Side tables in the room had sticky drink rings from previous stay. Mildew in several ceiling areas throughout hallway. Floors just looked dirty everywhere. Felt paranoid about our car the entire night. Will never stay here again.

6

Dawn

19 jun 2024

·

Se alojó 1 noche

The location was convenient to TOPPS Surgical Center. The hotel was decent and fairly clean. The breakfast was horrible. The milk was nasty, possibly spoiled, orange juice tasted spoiled, the sausage tasted wierd, the eggs and waffle were the only items that were goosld.

10

Jennifer

7 ago 2023

·

Se alojó 2 noches

Pleasant , quiet and clean

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Comida

El desayuno suele ser bien valorado por su sabor y variedad, con múltiples menciones de ofertas excelentes o frescas y un servicio amable. Sin embargo, algunos informan problemas de temperatura o calidad, escasez ocasional y, en casos raros, artículos que parecían dañados.

Reseñas de huéspedes relacionadas

10

Jennifer

13 oct 2024

·

Se alojó 2 noches

I love this hotel . although we got stuck in the elevator due to computer breakdown ,we still think this girl was better than all the full star ones . We was stuck 20 minutes. The fireman rescued us. The next morning the elevator was functional again. The breakfast was excellent.

8

Pamela

4 mar 2024

·

Se alojó 1 noche

The stay was nice as it was just over night. We were on the 3rd floor and the elevator wasn’t working so that was a pain when we had to bring up luggage. I slept really well though so no complaints about the bed or pillows! Breakfast was good too.

10

Stephon

10 dic 2025

·

Se alojó 2 noches

Everything was good but the eggs! Lol

8

Larry

11 may 2025

·

Se alojó 1 noche

Pool was not open. One back door wouldn't open with key card and it wasn't anywhere near the time that was stated that it wouldn't work. But they were very nice rooms for the price and area of town. The hot breakfast was good but not actually very hot at all. We would definitely stay there again though.

8

Eric

19 feb 2024

·

Se alojó 2 noches

Rooms were ok pillows were very small the elevator was broke and they only had rooms on third floor. The morning breakfast was ok just out of a lot of stuff and no condiments for the food they did have.

10

Laura

10 dic 2025

·

Se alojó 2 noches

Loved it!! great customer service, cleanliness, fresh breakfast 100% recommend

10

Maria

28 sept 2025

·

Se alojó 3 noches

This was a great stay and Kevin at the front desk went above and beyond- loved the breakfast and the chef as very nice- overall, a wonderful stay and I’ll be back next time in Houston!

10

Chrisandra

30 ago 2025

·

Se alojó 2 noches

It was the best hotel I have stayed in this area. Clean and smelling good! My mother was getting radiation for her cancer. Mr Kevin greeted us with a smile and was the best help throughout our stay. We will definitely be back. The swimming pool was so warm and refreshing. The breakfast was top notch. We spent 2 nights and felt like Queens! I can’t say enough good stuff about Hampton Inn and suites!

6

Dawn

19 jun 2024

·

Se alojó 1 noche

The location was convenient to TOPPS Surgical Center. The hotel was decent and fairly clean. The breakfast was horrible. The milk was nasty, possibly spoiled, orange juice tasted spoiled, the sausage tasted wierd, the eggs and waffle were the only items that were goosld.

8

kimberly

1 jul 2024

·

Se alojó 3 noches

Ok place to stay. Nice breakfast options.

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Mes	Precio medio
enero	82 US$
febrero	88 US$
marzo	93 US$
abril	98 US$
mayo	92 US$
junio	130 US$
julio	93 US$
agosto	88 US$
septiembre	91 US$
octubre	88 US$
noviembre	87 US$
diciembre	79 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17 $183
18 $105	19 $104	20 $122	21 $126	22 $88	23 $92	24 $103
25 $101	26 $102	27 $102	28 $106	29 $91	30 $97	31 $84

DO	LU	MA	MI	JU	VI	SA
1 $106	2 $91	3 $103	4 $102	5 $104	6 $98	7 $116
8 $101	9 $99	10 $103	11 $99	12 $90	13 $85	14 $85
15 $99	16 $104	17 $107	18 $108	19 $104	20 $92	21 $88
22 $90	23 $104	24 $116	25 $106	26 $88	27 $123	28 $104
29 $89	30 $105

Hampton Inn & Suites Houston-Cypress Station

Precios para Hampton Inn & Suites Houston-Cypress Station

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Suite, 1 cama de matrimonio grande con sofá cama, cocina básica

Habitación, 2 camas de matrimonio, notificación por teléfono o timbre

Habitación, 2 camas de matrimonio, accesible para personas con discapacidad (Mobility and Hearing)

Habitación Deluxe, 1 cama de matrimonio grande

Habitación, 1 cama de matrimonio

Suite, 1 cama de matrimonio grande con sofá cama, notificación por teléfono o timbre, cocina básica

Habitación, 1 cama de matrimonio grande (Mobility and Hearing)

Habitación, 2 camas de matrimonio

Reseñas de los huéspedes sobre Hampton Inn & Suites Houston-Cypress Station

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas