奧爾巴尼皇冠假日飯店 - 德斯蒙德飯店 IHG 旗下飯店

I love the design of this hotel. There were events going on so didn’t want to intrude much walking through the courtyard but it was different and very cool. We like to enjoy a pool when we stay places, which this pool is very small but there are not many pool options in the area so it was ok. Overall the hotel seemed well kept and the staff was very friendly. Location was only 15 mins from downtown as well. There are also food options on site as well, but we did not need them for this stay.

Great staff. Quiet rooms, clean and full service hotel. Only thing I did not like, and this has happened in the past, is the lounge, populated by mature adults is rowdy and loud. It’s a fraternity party atmosphere. Not a place for quiet conversation ir a quiet drink.

The pool was just perfect and the courtyard downstairs are wonderful.

It is a beautiful property well taken care of. Friendly staff and comfortable rooms. They also have a 24 hr a day airport shuttle.

This is an interesting property. Half of it is updated and the other half appears to be a hold over from the 70s. That said the staff are great, the parking is very good and it’s conveniently located.

Very nice hotel- good restaurant on site. Airport is across the street. Wolf Rd nearby with all kinds of dining options. The place is huge and requires a few times going through the “town squares “ to find your way around. The gym was great- looked like a converted lodge room w giant stone fireplace.

I love staying here. Always a nice stay. Place is beautiful with their live plants indoor. Quiet, pet friendly and delicious food at the restaurant on site.

Shuttle Service was great. I left before breakfast

Always my top pick when I'm in Albany! It's so much more distinctive than the typical chain hotels, yet the price is competitive. I love that it has something more closely approximating a real gym, and not just a typical "fitness center."

Airport shuttle was so helpful.

Spacious but not clean

Clean room

The hotel is immjaculate and the staff is very friendly. My room was spacious and warm

Positives: The check in was easy and we loved the restaurant Mr. D's. Food was great and our waitress was excellent. Coffee was ready when we were leaving at 3:30 a.m. Negatives: There were two types of water temperature in the shower; hot and scalding hot. When sitting on the floor to do my makeup, there were toenails in the carpet and little black rubber bands everywhere.

Very nice hotel! Staff was friendly both at the front desk and at the restaurant. Shower was good, room was clean, beds were comfortable. Would stay here again

Clean and staff was responsive and kind.

The staff was very friendly. The grounds were very clean. Our room was immaculate. Would stay there again in a heartbeat.

Our bathroom was not cleaned at all and when we requested it be cleaned it still wasn’t done. I would not stay there again for over $200.00 plus tax. The inside of the planted courtyard was beautiful though and the restaurant pretty good to Mr. D’s

The room was beautiful. I felt that it had just been refurbished. Bathroom and accessories perfect. Carpet and bedding like new! We would definitely stay here again!

Very clean rooms and friendly staff

We had a room on the 4th floor that had a window to the courtyard. Was a bit noisy. There was a dead fish in their koi pond. Food at Mr. D’s was ok.

Clean, comfortable, reasonable restaurant at fair prices — but a large indoor courtyard is a breeding ground for noise up to and past midnight. An issue if your room is on the side of the courtyard. We’d stay again but only if guaranteed a room not on the courtyard.

The mattresses in our room were terrible. Hot water came from both sides of the bathroom sink I kid you not. We’ve stayed here before and didn’t have a problem. When you sit on the edge of the bed and the mattress fully collapses it makes you wonder how such a beautiful, clean hotel can not make sure to upgrade and modernize their mattresses. My wife and I ended up in separate beds (two queen room) sleeping in the middle of the beds where there was less sinking than on the sides. I told a desk clerk about the bathroom sink issue and he said it may have something to do with the boiler that services the rooms but they would look into it. Staff were friendly and professional as always. Property was clean and dining was excellent. The mattress issue is very concerning though. We love this place but before we book here again we have to have assurances the room we book has modernized beds.

The room was not worth the price for one night of travel. It would be better for a long term stay, but it was nothing special. There wasn't a microwave. The room was comfortable, and it was quiet.

Very convenient and great for the price for Saratoga big racing weekends. Rooms are very dated and not comfortable. You get what you pay for I guess. Close to airport, almost on the tarmac.

I was in 143 - there’s a terrible noise in the bathroom at all times - sounds like a truck is stalled outside - it gives off an electrical vibration feel. The center of the room is less so. My guess is that the room is right next to the equipment room.

Bathroom had very little hot water and tub did not drain well.

The hotel is very clean and the locals very convenient. I gave it 3 stars because the room is not very spacious and not well lit, The tv was not smart tv. Couldn’t connect to You tube or Netflix.

This hotel was nice. Great space and helpful, friendly staff. The only negative was that all the pillows were very overstuffed. Sometimes hotels have 2 pillows that are the same and two others that are a little different. If that was done, it would have been perfect.

The rooms are clean and spacious The air conditioning system does not work well. The room gets pretty warm even with the coolest settings

The customer service was superb. The facility was well taken care of. The restaurant located in the hotel was delicious.

I am a female travelling alone. I was assigned to a room on the main floor. The window lock was broken, so the room was not secure. I politely asked to be moved to a different room. The man at the front desk acted very put out and categorically said the hotel was full and I couldn't be relocated. When I insisted for safety reasons, he magically found a new room but made it painfully clear that my safety concerns were a major inconvenience to him. It was an extremely unpleasant experience.

The front desk was friendly, efficient and very helpful.

Property is fine. We had a terrible time with check in. Their computers were down, took forever and ever. Dave at the front was super unhelpful. Luckily we went to the manager and he was able to help us out.

They do not have enough staff. Mistakes were made like they forgot I called to be picked up at the airport. Every day, I called to have the room cleaned and new linens . They still forgot. Charges added to my bill that were not mine, like room service. I am lucky I check my card. charges when I got home. I think all these mistakes were made because of a lack of adequate staff.

Customer service is exceptional! Rooms are in pristine condition. Food is delicious and I highly recommend getting the breakfast option. Would choose this property again in a heartbeat. Shoutout to Mr Gill at the front desk. Sent me a text to ensure the accommodations were pleasing before I even made it to my room.

My stay was absolutely amazing! I am very happy with the property and the front desk team was especially impressive. They took care of my like I was family. Don’t hesitate to book at the hotel.

We like the place but our last night was noisy with teenagers milling around drinking beer n having a party. We called the front desk to complain n they sent their security staff to stop the noise.

The manager (?) at the front desk was very, very helpful and friendly, kind. This was my firs trip travelling alone. I was treated very well and this will be my Albany Airport motel each time. The food was excellent in the restaurnat, but the service was lousy!

The hotel is in very good shape. The problem is with the management. We checked in and went out the following morning. When we returned in the afternoon, our room had not been cleaned. We called the front desk and were informed that we had to request service the night before. We weren’t told about this beforehand. Housekeeping brought us new towels, but couldn’t come in to make up the room??? Really???

Convenient location near I 87.

Huge property, really close to the airport. The room was super clean and comfortable.

Very convenient location, close to dining, shopping and the Albany Airport. Friendly staff and great customer service.

The location was convenient as we were driving and it’s just off the highway. Also convenient to the airport with complimentary shuttle service. Staff were always pleasant and helpful!

Great hotel close to the airport with all the luxuries you could ask for. Only stayed one night, but would stay here, again, if passing through Albany.

We check in late they had us on our way to our room in under 2 minutes it’s Very clean, very comfortable, great staff, late check out is their normal check out time, you could see the thruway from parking lot (but not a noisy location only figured it out the next day when we saw the hotel from the thruway HOW conveniently located it was) an entire restaurant row for dining options and to TOP it off the price was more affordable than a cheap motel for a 4star Hotel 10/10 recommend

Excellent place to stay. Right off the Thruway. The only down side is the noise from planes taking off at the airport.

Nice hotel. Close to airport.

I was only there for 5 hours due to late evening arrival and an early morning flight but the hotel was nice and quiet. The shuttle service and proximity to the airport was a nice convenience.

Everything is conveniently close by and the hotel has a restaurant. The room was clean and the staff was very friendly. I will make this the choice of my future hotel stays since my daughter accepted to attend UAlbany

The customer service was superb. The facility was well taken care of. The restaurant located in the hotel was delicious.

Hotel carpet is some what dated in elevators and hallways. The restaurant for dinner was average my steak was tough and bar service was substandard.The mixed drinks weren't what they should be. The breakfast was very good. Service was better.

The onsite restaruant service is too slow. We planned to have brunch on Sunday (4/27/2025), however we were told to wait for more than 1 hour to be seated. So we had to leave and go to other place for a meal.

Lots of space options for mtgs and events. Not a fan of a room facing the inside courtyard. But love the fountain for aesthetics and sound dulling. Restaurant was good but not many GF options. Friendly staff.

excellent rooms, great restaurant and very friendly staff

This is our go to hotel when travelling through Albany. The hotel is beautiful with very comfortable rooms. The staff is exceptionally friendly and willing to assist with any needs. The on site restaurant is a huge benefit for travelers. The food and service are top notch in both the restaurant and bar area. Book the room with the breakfast included option it is well worth the extra cost.

Restaurany not good

It's a beautiful hotel. I don't like that they make it seem that breakfast will be included when in reality it's in addition and very costly. However, servers and staff at the hotel were lovely.

Breakfast, food was fabulous. Excellent cook, great waitresses, great friendly and welcoming front desk overall excellent experience.

Great Hotel all around! Enjoyed our dinner at Mr D’s. Liked the happy hour options and price of the drinks. Room was very clean and quiet. Should include breakfast though for $250 a night room.