Hostel Space Capsule

Ótima acomodação

Agradável

Capsule molto calde, personale solo da remoto, non parla inglese

Llegué a las 2am después de un concierto (que es el único motivo por el que fui a Madrid) y me dijeron que mi reserva (pagada) no era válida, me ofrecieron mandarme a otro hostal pero pagarme yo el taxi, ellos adjudicaron su fallo a “ Eso es inconveniente ya de la aplicación por donde has hecho la reserva” o sea que la culpa no se si es de Hoteles o de ellos pero el caso es que hasta las 5am yo no conseguí una cama donde poder dormir, menos mal que finalmente pudieron solucionarlo. Eso sí, la cama excelente y 0 ruidos

​​The space itself is clean and the capsule is quite comfortable. However, the experience was completely ruined by the terrible management and the staff's lack of preparation. ​By mistake, we left our keycard inside the capsule and got locked out. To make matters worse, our phones and important documents were inside the capsule, leaving us completely helpless and unable to do anything. ​The security guard on duty had no training or autonomy to solve the issue, and the hotel surprisingly does not have an emergency master card to open the doors. The guard tried to contact the hotel manager/management several times, but nobody answered the phone. ​As a result, we were left completely stranded all night. The only "solution" they offered was for us to stay awake until 7:00 AM, waiting for the cleaning staff to arrive and open the door for us. It is unacceptable for an accommodation not to have a contingency plan or a manager available to solve such a common and simple problem. I do not recommend it due to the terrible customer service.