Holiday Inn Express - Columbus Downtown by IHG

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Have to pay $12 a night just to park in their own parking lot. That's absolutely ridiculous!!!!! Not happy with that charge, and they do NOT tell you that until you check in

Breakfast was good. Had to park in an overflow property. The staff is the best part about the stay.

Parking is a chore, there are like 12 spots for guests and the rest is off-site. Parking lot itself has many dips and broken pieces. The fridge in our room still had food from the previous tenent, it was nearly full. There were no extra trash bags in the room. There is only one elevator, fits about 4 people and the floor display does not work - it just displays 33. It also does not seem to respect Up/Down when deciding to open doors. Many times when wanting to go down they would open only for its travel to be up. The service employees also use this same single elevator. When checking in nobody was at the desk, same with checkout. They made a point of saying the doors and elevator needed a key after 7pm, but these still worked after 9pm without. The TV was very large, but to use it you needed to switch a physical button on the remote itself. There was no local channel guide printout - nor any sort of local restaurant directory/menu. If you order delivery - they don't allow to the room delivery so you need to go down to the lobby. They didn't send any sort of email outlining the checkout process - nor did they have any sort of receptacle/dropoff for keycards. Most guests just tossed their keys onto the front desk as nobody was manning it. This wasn't a bad hotel but it certainly wasn't worth the price paid - even if it was cheap for the area. The money certainly doesn't seem to be going into repairs or visual upkeep.

1 night stay in downtown Columbus, this was a last minute quick trip to visit with friends. Room was clean. Check in took a while, there was one person at the desk and a pretty good sized line of people, they definitely should have had more help on a Friday evening. I was told at check in late check out shouldn't be an issue to check in the a.m. when I checked in the a.m. it was a no. Despite the hotel listed rooms available for that day, meaning they definitely weren't booked to capacity for that day.