Holiday Inn Express Hotel & Suites Columbus Southeast Groveport by IHG

Staff was excellent. Breakfast was best we ever encountered. Security needed. Multiple vehicles broken into. Room above us had loud thumping from people walking hard, kids jumping or something else.

The property is currently under construction. Service was good as well as the amenities.

Check-in was easy; the lobby felt safe/secure; the staff was friendly and provided free water bottles. My only complaint is that we did not get to enjoy the pool, but at the same time I appreciate it was closed for cleaning, to ultimately benefit the health and safety of the guests. No pool is better than an unclean pool

The room was clean and spacious. The bed was comfortable. The bathroom had a nice big sink counter and you had room to move in it. The breakfast was very good with many hot and cold options including two types of omelets, pancakes and hot cinnamon rolls. There was a big area to eat breakfast also. The only issue which luckily we didn't have trouble with was several pickup trucks in the parking lot had windows broken out sometime during the night.

When we booked this hotel, NOWHERE on the Hotels.com site did it say this hotel was being renovated. When we pulled up to the hotel, we thought it was condemned or abandoned because there were boarded up windows, and missing trim around the windows that were not boarded up. We tried to enter the building to see if it was open and the night manager was trying to put a mirror in her car and we had to wait 10 minutes while we watched her try to fit this mirror into her car. She finally gave up and unlocked the entrance door and entered the lobby and finally checked us in. We had a long 12 hour drive and was woken up at 6 am with fire alarms going off. It was a false alarm from the construction. Then we were woken up again at 8 am to the constant pounding and construction noise from the room above us and below us. We called down to the front desk to complain but their response was that it was on Hotels.com web site that they were under renovations, which it isn’t. We later went down to speak with Uma, the owner, we believe and she only offered to move us to a different room. That wasn’t going to help, because they were not renovating a certain floor or hall. It was willy nilly renovations, a room here or there. We couldn’t escape the noise. Uma wasn’t very nice to us when we brought it up to her again that nowhere on Hotels.com website was it listed under renovation, but she kept insisting it was. She was rude and didn’t care about our inconvenience. Terrible stay.

The front desk lady was amazing and so friendly and helpful. She made us feel we were important and mattered. I had my granddaughter with me and she was super sweet to her. Pool was nice and warm awesome stay. Thank you

Has smoke area in back and front swimming is where I was omw back to. Very clean stay... pool clean and warm breakfast wonderful pancakes omlete everything biscuit gravy even though i dont eat pork it looked fabulous. Definitely woild go back anytime i need to stay at hotel

I recommend this hotel. It was clean and quiet. The woman who serves breakfast does an excellent job of keeping things stocked, and she keeps it all so clean. It was a good breakfast selection. The only downside was that they were under some renovations. Our room seemed to be done, maybe they were still working on others. Anyway, the back parking lot had storage pods, discarded toilets, and other materials all over so that no one could park in the back. Parking was a challenge. Also, the view out our window was a bunch of discarded toilets. When construction is done, all should be excellent.

I gave the property a good review, but, I'm sure they're on their way to excellent. The property is going through some extensive remodeling and updating. I stayed in one of the remodeled rooms, and everything was excellent. There are plenty of places to grab a quick bite to eat, but if you want something more extensive you'll need to do a little driving.

Newly remodeled but the noise level with some construction at times was a little concerning other than that great breakfast and nice new rooms

Very clean. The room we stayed in was recently renovated; nicely done. Front desk: Tammy, Rukhsana, and Huna (from food services), were ALL exceptionally courteous and accommodating. A gentleman, whose name I don't recall, promptly addressed a bathroom issue in Rm #205. We have no complaints.

Bed bugs

Property is in major need of renovations. The breakfast was great and the lady running it was super sweet. However, our room was in need of the major cleaning/renovation. There was bacon left on the floor from a previous guest, overall it was just a gross room. Bathroom tile needs replaced, carpet needs cleaned, furniture was in roughy condition and the fan didn’t work. Not what I expect when stay at a Holiday Inn

Don’t know where to start. Desk clerk spent too much time trying to get us to join their frequent guest program, the room ac was not turned on and it was 86 outside ( probably 80 inside), the tv remote did not work, the outlet in the bathroom was not working ( it had been tripped and not reset), the ac floor carpet area was totally wet- out 4 feet, the only clock in the room- a tiny one on the microwave) was 2 hours off, no grab bar in the tub area (should be automatically installed nowadays). We were fairly close to a highway and there some kind of emergent activity fairly loud outside - jus for a few minutes. The halls were fairly dirty including a Q tip that was there from night to morning. A few good things- had chocolate milk, bacon, hot cinnamon rolls, quick pancakes with other stuff for breakfast. The beds were hard ( my wife likes, I don’t).

The room was clean and spacious. The bed was comfortable. The bathroom had a nice big sink counter and you had room to move in it. The breakfast was very good with many hot and cold options including two types of omelets, pancakes and hot cinnamon rolls. There was a big area to eat breakfast also. The only issue which luckily we didn't have trouble with was several pickup trucks in the parking lot had windows broken out sometime during the night.

BED BUGS !!!! I checked in and unpacked and laid down in the bed. I felt a stinging on my back, i git up and seen an adult bed bug. I took a photograph of the bed bug and caught it and took it to the fron desk in a plastic bag. I was moved to a different room and given a full refund

Clean and quiet. Great breakfast options.

Has smoke area in back and front swimming is where I was omw back to. Very clean stay... pool clean and warm breakfast wonderful pancakes omlete everything biscuit gravy even though i dont eat pork it looked fabulous. Definitely woild go back anytime i need to stay at hotel

Very nice and clean. Staff very helpful and pleasant. I

Our bathroom had dirty foot prints, hair in the shower, and no towels. Made me feel uncomfortable to even sleep in the bed worried that the linen was not clean. The phone did not work so I had to go down to the front desk, they did not offer a new room but sent a housekeeper up 45 mins later which made me miss the wedding I drove 5 hours to attend.

Nice quiet stay. Bed was super comfortable. Checkin and checkout was fast. Good stay.

The rooms were spacious and lovely.

The room was spacious and clean, the step in shower was very accessible with grab bar for stabilization.

The staff was great and accommodating. The hotel was clean and updated. The only down side was the rooms are not very quiet, you can hear everyone walking by in the hall and every time someone uses the sink or toilet in the surrounding rooms. A large enough gap around the door so the room lit up all night.

Reasonably priced, convenient to downtown Columbus, and complementary breakfast. No smart tv in rooms, so couldn’t logon to Netflix or Amazon prime etc, but the room was clean and comfortable.

Don’t stay on the first floor. The floor above us creaked whenever anyone walked on it. Woke us up at 3 am.

It was very quiet not too bad at all van use a little update...i like more walk in showers at hotels then a tub but for yhe most part it pretty descent

The room was clean and spacious. The bed was comfortable. The bathroom had a nice big sink counter and you had room to move in it. The breakfast was very good with many hot and cold options including two types of omelets, pancakes and hot cinnamon rolls. There was a big area to eat breakfast also. The only issue which luckily we didn't have trouble with was several pickup trucks in the parking lot had windows broken out sometime during the night.

We were there out of state for a concert. The manager was kind and helpful. The main issue was we were unable to connect our Playstation 5 to your internet. There seem to be a block with the router or something. We were unable to pull up the screen to log in with the password. Maybe it would be mire feasible for the WiFi to be open at first so youre able to access the net to log in with your room info to connect. Its 2025, and WiFi isn't needed for phones anymore due to unlimited data and no roaming. People like toplay video games and stream Netflix/hulu etc on the concole through the tv in their room. We pay a decent amount of money to stay here.

The breakfast was bad for this trip the pork bacon was chewy and had a horrible texture. The floors must be thin, we could hear the person upstairs walking around at all times, day and night. This location seems to be in perpetual remodeling, I have been coming to this location for 3 years and it’s been remodeling all that time.

Staff was excellent. Breakfast was best we ever encountered. Security needed. Multiple vehicles broken into. Room above us had loud thumping from people walking hard, kids jumping or something else.

Very clean. The room we stayed in was recently renovated; nicely done. Front desk: Tammy, Rukhsana, and Huna (from food services), were ALL exceptionally courteous and accommodating. A gentleman, whose name I don't recall, promptly addressed a bathroom issue in Rm #205. We have no complaints.

The staff did a great job accomodating our very late arrival and check-in.

Great staff, accommodating, and clean. 10/10, will be back.

The manager Ahmed and the night manager (don't remember her name) went above and beyond to make sure that my stay was enjoyable

The front desk lady was amazing and so friendly and helpful. She made us feel we were important and mattered. I had my granddaughter with me and she was super sweet to her. Pool was nice and warm awesome stay. Thank you

Horrible staff and dirty room

The staff have been extremely helpful and kind. Rukhsana from the front desk was exceptional.

Since i booked using Expidia, i could not change the room assigned to me. Next to the elevator and in front of the hotel cleaning room ( to laud). My room carpet smelled like moldy .. staff not very friendly. Except for 1 lady Tammy? That was super kind. All others were doing us a favor

The staff at this hotel are truly kind and hospitable, which made our stay so much more pleasant. The property is well kept and also recently renovated. They offer a tangible hot breakfast served with a pleasant smile. From the front desk to wait staff and housekeeping, service with excellence is offered. There is only one opportunity to make a first impression and you all made a lasting one. Will return to this hotel once I am in the area. Thanks so much for a lovely stay at your hotel.

good pit stop by the interstate, clean ,safe, easy access. only complaint in the am that coffee was gone and took a long time to replace

Nice area

I liked the property and environment, quiet, nice, easy to park.

Reasonably priced, convenient to downtown Columbus, and complementary breakfast. No smart tv in rooms, so couldn’t logon to Netflix or Amazon prime etc, but the room was clean and comfortable.

The property is newly renovated and beautiful. Check was easy and staff was very friendly. They are located right off the highway near restaurants

Don’t know where to start. Desk clerk spent too much time trying to get us to join their frequent guest program, the room ac was not turned on and it was 86 outside ( probably 80 inside), the tv remote did not work, the outlet in the bathroom was not working ( it had been tripped and not reset), the ac floor carpet area was totally wet- out 4 feet, the only clock in the room- a tiny one on the microwave) was 2 hours off, no grab bar in the tub area (should be automatically installed nowadays). We were fairly close to a highway and there some kind of emergent activity fairly loud outside - jus for a few minutes. The halls were fairly dirty including a Q tip that was there from night to morning. A few good things- had chocolate milk, bacon, hot cinnamon rolls, quick pancakes with other stuff for breakfast. The beds were hard ( my wife likes, I don’t).

Close to where we needed to go.

The staff was helpful. The room was comfortable, clean, and quiet. The location is convenient for visiting family.

I gave the property a good review, but, I'm sure they're on their way to excellent. The property is going through some extensive remodeling and updating. I stayed in one of the remodeled rooms, and everything was excellent. There are plenty of places to grab a quick bite to eat, but if you want something more extensive you'll need to do a little driving.

Staff was excellent. Breakfast was best we ever encountered. Security needed. Multiple vehicles broken into. Room above us had loud thumping from people walking hard, kids jumping or something else.

Nice place to stay. Clean, great customer service. Good price. Great breakfast with lots of hot and cold choices!

Good property, good breakfast. Toyin & Barbara took obvious pride in the breakfast presentation and ensuring you had a good experience.

The room was clean and spacious. The bed was comfortable. The bathroom had a nice big sink counter and you had room to move in it. The breakfast was very good with many hot and cold options including two types of omelets, pancakes and hot cinnamon rolls. There was a big area to eat breakfast also. The only issue which luckily we didn't have trouble with was several pickup trucks in the parking lot had windows broken out sometime during the night.

Good experience for a business trip, only things that could be improved are the cable service for ease of use and selection. It’s like something from the 90’s and some healthy selections at breakfast. Otherwise it was really good, the staff was great.

Clean and quiet. Great breakfast options.

Good food. Clean room. Helpful staff.

Has smoke area in back and front swimming is where I was omw back to. Very clean stay... pool clean and warm breakfast wonderful pancakes omlete everything biscuit gravy even though i dont eat pork it looked fabulous. Definitely woild go back anytime i need to stay at hotel

I recommend this hotel. It was clean and quiet. The woman who serves breakfast does an excellent job of keeping things stocked, and she keeps it all so clean. It was a good breakfast selection. The only downside was that they were under some renovations. Our room seemed to be done, maybe they were still working on others. Anyway, the back parking lot had storage pods, discarded toilets, and other materials all over so that no one could park in the back. Parking was a challenge. Also, the view out our window was a bunch of discarded toilets. When construction is done, all should be excellent.

The breakfast was bad for this trip the pork bacon was chewy and had a horrible texture. The floors must be thin, we could hear the person upstairs walking around at all times, day and night. This location seems to be in perpetual remodeling, I have been coming to this location for 3 years and it’s been remodeling all that time.