MainStay Suites Knoxville - Cedar Bluff

Our room had a terrible odor of cigarettes, this smell never went away the 3 days I stayed here staining my clothes. The bed was pretty good and comfortable and amenities were good but the room was poorly cleaned with stains everywhere, I recommend staying somewhere else.

If you are a light sleeper, make sure you can book on the opposite side to the freeway. It's super loud through the whole night. I had an overall pretty bad experience with this place, even just staying 2 nights. As soon as I walked into my room, I close the door and there is a stick bug in my face. Then, when I go to use the bathroom, there is pee on the toilet bowl, making it obvious the bathroom was not cleaned between guests. There was hair all over the place and the bathtub was obviously dirty. On the first night, I was having trouble sleeping, being next to the freeway. Since I saw (I assume) the manager reply to another review that they offer room changes if that bothers you, I go down to the office (because of course the phone was not working) to ask for a room change, give them my room number, and they say the hotel is fully booked, but that they can move me to a different room tomorrow. So, I come back the next day, and they say that I can't change rooms because they don't offer that type of room on the other side of the building (why wasn't I told that when I first went down?). That night, the plumbing stopped working, so I wasn't able to flush the toilet, wash my hands, brush my teeth, or take a shower. The desk workers are nice enough and offered me a late checkout, but overall I think the hotel is very disorganized and do not plan to stay there again. Cannot recommend.

Not worth the price I paid

Room had a GIANT half dead cockroach upon entry. Room attendants are rude. Desk staff, poor.

There was cockroaches all in the room it was absolutely disgusting and when we advised staff they did nothing but look at us and laugh this is not a nice clean hotel like they advertise