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Best Western Knoxville Suites - Downtown

108 US$

/ noche

Promedio para octubre

Best Western Knoxville Suites - Downtown - Image 1

Best Western Knoxville Suites - Downtown - Habitación

Best Western Knoxville Suites - Downtown - Habitación

Best Western Knoxville Suites - Downtown - Recepción

Best Western Knoxville Suites - Downtown - Baño

Precios para Best Western Knoxville Suites - Downtown

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108 US$

/ noche

Promedio para octubre

Precios medios mensuales

En Best Western Knoxville Suites - Downtown, los precios por noche son de 90 US$ de media en el mes más barato (diciembre) y de 139 US$ en el mes más caro (mayo), según los últimos 12 meses.

Precio medio por noche en Best Western Knoxville Suites - Downtown por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	90 US$
febrero	96 US$
marzo	119 US$
abril	109 US$
mayo	139 US$
junio	100 US$
julio	96 US$
agosto	95 US$
septiembre	119 US$
octubre	108 US$
noviembre	111 US$
diciembre	90 US$

Más caro: mayo (aprox. 139 US$)

Más barato: diciembre (aprox. 90 US$)

Acerca de esta propiedad

Disfruta de tus momentos de ocio con instalaciones como una piscina cubierta, una bañera de hidromasaje y gimnasio.

Servicios

Disfruta de tus momentos de ocio con instalaciones como una piscina cubierta, una bañera de hidromasaje y gimnasio.

Servicios empresariales

Tendrás conexión a Internet por cable gratis, un centro de negocios abierto las 24 horas y periódicos gratuitos en el vestíbulo a tu disposición. Hay un aparcamiento sin asistencia gratuito disponible.

Comida

En Best Western Knoxville Suites - Downtown tienes un supermercado a tu disposición. Se ofrece un desayuno completo gratuito todos los días de 06:00 a 09:00.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 58 habitaciones con aire acondicionado, frigorífico y microondas. Para los momentos de ocio, tendrás una televisión LCD con canales por cable y conexión a Internet por cable y wifi gratis. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, una zona de estar separada y teléfono con y llamadas locales gratuitas.

Ubicación

Best Western Knoxville Suites - Downtown está en una fantástica zona de Knoxville (Inskip), a menos de diez minutos en coche de University of Tennessee y Knoxville Convention Center. Además, este hotel se encuentra a 9,2 km de Neyland Stadium y a 9,9 km de Pabellón multiusos Thompson–Boling Arena.

Qué hay cerca

Centro de exposiciones de Knoxville(1.3 millas)
Victor Ashe Dog Park(3.4 millas)
Teatro infantil de Knoxville(3.5 millas)
Centro de ocio infantil Bounce USA(3.7 millas)
Centro de camas elásticas Max Air(4.2 millas)
North Knoxville Medical Center(4.5 millas)
Knoxville College(4.7 millas)
Iglesia Metodista Unida Central(4.8 millas)
Cementerio Old Gray(4.8 millas)
Centro de actividades artísticas A1 Lab Arts(4.8 millas)
Knoxville Museum of Art(5 millas)
Knoxville Convention Center(5 millas)
Colston Center for the Performing Arts(5.1 millas)
Sunsphere Tower(5.1 millas)
Monumento conmemorativo a los veteranos del este de Tennessee(5.2 millas)
El aeropuerto más práctico para llegar a Best Western Knoxville Suites - Downtown se encuentra en Alcoa - Aeropuerto de Knoxville (TYS)(17.3 millas)

Aparcamiento
Piscina
Habitaciones para no fumadores
Centro de negocios
Servicio de limpieza
Caja fuerte

Ubicación

5317 Pratt Road, Inskip, Knoxville, Tennessee, Estados Unidos

Centro de exposiciones de Knoxville (1.3 millas)

Victor Ashe Dog Park (3.4 millas)

Teatro infantil de Knoxville (3.5 millas)

Centro de ocio infantil Bounce USA (3.7 millas)

Centro de camas elásticas Max Air (4.2 millas)

North Knoxville Medical Center (4.5 millas)

Más información sobre la ubicación

Opciones de habitación

6

Suite, 2 camas de matrimonio, no fumadores, frigorífico y microondas (Dining Table;with Sofabed)

Detalles de la oferta

2 Camas Dobles Grandes

Capacidad: 6

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

4

Suite, 1 cama de matrimonio grande, no fumadores, frigorífico y microondas (with Sofabed)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 4

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

4

Suite, 1 cama de matrimonio, accesible para personas con discapacidad, bañera (with Sofabed)

Detalles de la oferta

1 Cama Doble Grande

Capacidad: 4

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

5

Suite, 1 cama de matrimonio, accesible para personas con discapacidad, no fumadores (with Sofabed)

Detalles de la oferta

1 Cama Doble Grande

Capacidad: 4

Aire acondicionado

Conexión Wi-Fi (gratuita)

Sala de estar independiente

Reseñas de los huéspedes sobre Best Western Knoxville Suites - Downtown

8

Muy bueno

Basado en 1004 comentarios verificados

¿Quién se queda aquí?

Trabajo

16%

Pareja

22%

Familia

52%

Grupo

6%

Solo/a

2%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En Best Western Knoxville Suites - Downtown, los viajeros describen habitaciones espaciosas y un personal amable a precios económicos, pero también señalan interiores anticuados, limpieza inconsistente con olores persistentes, e instalaciones como la piscina, el jacuzzi y el gimnasio que necesitan mantenimiento.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En Best Western Knoxville Suites - Downtown, los viajeros describen habitaciones espaciosas y un personal amable a precios económicos, pero también señalan interiores anticuados, limpieza inconsistente con olores persistentes, e instalaciones como la piscina, el jacuzzi y el gimnasio que necesitan mantenimiento.

Muchos opinan que la propiedad no está realmente en el centro, aunque el acceso a la autopista y a restaurantes cercanos es fácil. Las opiniones sobre el desayuno varían desde bueno y bien surtido hasta frío o limitado. El valor general depende de su tolerancia al desgaste y de las compensaciones en cuanto a la ubicación.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

La piscina cubierta y el jacuzzi se informan con frecuencia como fríos, muy pequeños o fuera de servicio; la sala de fitness y algunas comodidades (ascensor, cerraduras de las puertas) muestran desgaste y problemas ocasionales. El estacionamiento es conveniente y la propiedad admite mascotas.

Reseñas de huéspedes relacionadas

8

Carl

4 abr 2025

·

Se alojó 1 noche

Property does need a bit of updating. Staff was great. Had a handicap accessible shower, my wife said it needed cleaning and the curtain didn't keep the water from getting in the floor very well, probably due to the handheld not having a wall hook so it would hang. Hot tub only had 2 jets working & not very strong at that. But overall it was ok for a night

Property does need a bit of updating. Staff was great. Had a handicap accessible shower, my wife said it needed cleaning and the curtain didn't keep the water from getting in the floor very well, probably due to the handheld not having a wall hook so it would hang. Hot tub only had 2 jets working & not very strong at that. But overall it was ok for a night

6

Caleb

19 ene 2025

·

Se alojó 1 noche

The pool was good, the bubbles on the hot tub didn’t work. The carpet is dated, workable, but very dirty in places (like the fitness room). The fitness room didn’t open with a room key, you had to go to the front desk and wait till they were available to come open it. The elevator is very VERY slow. Breakfast was delicious and the staff was friendly and lovely A step up from basic but it’s def not Hilton.

The pool was good, the bubbles on the hot tub didn’t work. The carpet is dated, workable, but very dirty in places (like the fitness room). The fitness room didn’t open with a room key, you had to go to the front desk and wait till they were available to come open it. The elevator is very VERY slow. Breakfast was delicious and the staff was friendly and lovely A step up from basic but it’s def not Hilton.

8

Shannon

13 jul 2024

·

Se alojó 1 noche

The pool area needs cleaned and roof repaired

The pool area needs cleaned and roof repaired

4

Alexander

29 mar 2024

·

Se alojó 1 noche

Cold water in swimming pool

Cold water in swimming pool

8

Janel

25 mar 2024

·

Se alojó 1 noche

The customer service was outstanding.The hotel itself needs a bit of a facelift as everything is much more worn in appearance than in the photos, especially the pool area. It was clean and comfortable though.

The customer service was outstanding.The hotel itself needs a bit of a facelift as everything is much more worn in appearance than in the photos, especially the pool area. It was clean and comfortable though.

6

Rob

8 feb 2024

·

Se alojó 1 noche

I was looking forward to soaking in the hot tub but the heater and jets were not working and it was just dirty water. The pool was not very warm so I settled for a cold swim. Staff was friendly, parts of the hotel were a bit run down (pool area, workout rooms).

I was looking forward to soaking in the hot tub but the heater and jets were not working and it was just dirty water. The pool was not very warm so I settled for a cold swim. Staff was friendly, parts of the hotel were a bit run down (pool area, workout rooms).

10

Joseph

31 dic 2023

·

Se alojó 2 noches

The hotel was nice. We had a suite so we had a separate sitting area in our room. The hotel is pet friendly too and charges $15 a night if you have a pet. Only issue was the toilet running for a few seconds every five minutes or so but we just shut the bathroom door and it the sound wasn't an issue.

The hotel was nice. We had a suite so we had a separate sitting area in our room. The hotel is pet friendly too and charges $15 a night if you have a pet. Only issue was the toilet running for a few seconds every five minutes or so but we just shut the bathroom door and it the sound wasn't an issue.

10

Jewell

7 jul 2023

·

Se alojó 1 noche

Great for a 1 night stay with the family. Just wish the pool had been available, we were told at first it was ok to swim, then told by another employee not ok but the hot tub was ok. The indoor setting for these was quite hot and made the area a little unbearable to be in longer than 15 minutes without away to cool down.

Great for a 1 night stay with the family. Just wish the pool had been available, we were told at first it was ok to swim, then told by another employee not ok but the hot tub was ok. The indoor setting for these was quite hot and made the area a little unbearable to be in longer than 15 minutes without away to cool down.

6

Natasha

3 jul 2023

·

Se alojó 1 noche

The hotel was okay. The room was outdated, but clean. The pull out sofa was awful (I know these are typically not great, but this was a whole new level of terrible). The front desk was anything but helpful. We were there on a Saturday, it was 95 degrees outside, and the pool was closed. We were first told it would be open no later than 4:30pm. Then we were told no later than 6:30pm, then it was 7:30 or 8pm. The last time we asked, it was 8:30 or 9pm. Not entirely sure what continued to delay the pool reopening, we were never told. The room served its purpose as somewhere to sleep, but it was disappointing. We only booked this hotel for the pool, which we weren't able to use.

The hotel was okay. The room was outdated, but clean. The pull out sofa was awful (I know these are typically not great, but this was a whole new level of terrible). The front desk was anything but helpful. We were there on a Saturday, it was 95 degrees outside, and the pool was closed. We were first told it would be open no later than 4:30pm. Then we were told no later than 6:30pm, then it was 7:30 or 8pm. The last time we asked, it was 8:30 or 9pm. Not entirely sure what continued to delay the pool reopening, we were never told. The room served its purpose as somewhere to sleep, but it was disappointing. We only booked this hotel for the pool, which we weren't able to use.

10

John

20 mar 2023

·

Se alojó 2 noches

The pool needs to be updated. If you have a indoor pool it should be heated instead of ice cold and no heat blowing out of the vents Couldn't even use spa to warm up due to not working. Heated pool is a must if it's indoors.

The pool needs to be updated. If you have a indoor pool it should be heated instead of ice cold and no heat blowing out of the vents Couldn't even use spa to warm up due to not working. Heated pool is a must if it's indoors.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

Las opiniones sobre la limpieza son variadas: muchos huéspedes encontraron las habitaciones muy limpias, mientras que otros informaron olores fuertes (humo, orina, moho), muebles manchados o desgastados, y plagas o moho ocasionales. Las áreas comunes y las alfombras también muestran desgaste en algunos informes.

Reseñas de huéspedes relacionadas

8

Michael

29 nov 2025

·

Se alojó 1 noche

Clean room

Clean room

10

Pamela

9 nov 2025

·

Se alojó 2 noches

Very clean! Very polite employees

Very clean! Very polite employees

6

LaKeshia

4 ago 2025

·

Se alojó 1 noche

The hotel looks nothing like what you see in the pictures. Its is very out-dated. There was also a strange smell in our room.

The hotel looks nothing like what you see in the pictures. Its is very out-dated. There was also a strange smell in our room.

6

Carol

22 may 2025

·

Se alojó 1 noche

Stayed here many times but this was the dirtiest the room has been. Every wall/mirror frame was filthy. The main things like bed, sink, shower was fine but the walls and doors really needed a wipe down. Curtains had holes in them. Room also had a really bad smell. Hotel was sold out so we didn’t ask to move. Front desk lady was super sewer and helpful though.

Stayed here many times but this was the dirtiest the room has been. Every wall/mirror frame was filthy. The main things like bed, sink, shower was fine but the walls and doors really needed a wipe down. Curtains had holes in them. Room also had a really bad smell. Hotel was sold out so we didn’t ask to move. Front desk lady was super sewer and helpful though.

4

Juanita

14 may 2025

·

Se alojó 1 noche

The towels were not clean and the room smelled

The towels were not clean and the room smelled

2

Nicholas

8 abr 2025

·

Se alojó 1 noche

The stay was way overpriced. Drywall on the floor from ceiling water damage. Dirty. Smelled musty / moldy in the room. Would not recommend this hotel.

The stay was way overpriced. Drywall on the floor from ceiling water damage. Dirty. Smelled musty / moldy in the room. Would not recommend this hotel.

2

Zacharey

3 ene 2025

·

Se alojó 1 noche

While I have a list of specific complaints, the overall problem was cleanliness. Most locations in the hotel smelled of something- our floor smelled of cigarette smoke despite being nonsmoking. The heater in our room smelled so awful when we turned it on (in January) the whole room smelled so bad we had to step out. Bathroom was dirty, floor was dirty (found a chip on the back of one of the chairs), we had to ask for new sheets for the pull out bed… we tried to call down to the front desk and our phone didn’t work, the toilet didn’t flush all the way and after a few uses we didn’t feel comfortable using it in the middle of the night in case it overflowed. The staff was pleasant and helpful, especially the breakfast service person.

While I have a list of specific complaints, the overall problem was cleanliness. Most locations in the hotel smelled of something- our floor smelled of cigarette smoke despite being nonsmoking. The heater in our room smelled so awful when we turned it on (in January) the whole room smelled so bad we had to step out. Bathroom was dirty, floor was dirty (found a chip on the back of one of the chairs), we had to ask for new sheets for the pull out bed… we tried to call down to the front desk and our phone didn’t work, the toilet didn’t flush all the way and after a few uses we didn’t feel comfortable using it in the middle of the night in case it overflowed. The staff was pleasant and helpful, especially the breakfast service person.

4

Virginia

20 may 2024

·

Se alojó 1 noche

Do not stay here. I have never been in a room that smelled so bad. It was evident that they don’t clean enough. They gave me another room and it was the same. I asked my refund and left.

Do not stay here. I have never been in a room that smelled so bad. It was evident that they don’t clean enough. They gave me another room and it was the same. I asked my refund and left.

2

BRANDI

27 mar 2024

·

Se alojó 1 noche

After check in, we didn't even stay for 5 minutes. When we arrived at our room, the door was cracked open by the safety lock. We entered and noticed the trash can wasn't cleaned out (beds did not look like they had been slept in) and we checked cleanliness of the bathroom and noticed a nasty cockroach in the tub. Snapped a quick picture and went straight back to the front desk. Both the receptionist and manager were very understanding and immediately refunded our money. Something tells us this isn't the first time this has happened :(

After check in, we didn't even stay for 5 minutes. When we arrived at our room, the door was cracked open by the safety lock. We entered and noticed the trash can wasn't cleaned out (beds did not look like they had been slept in) and we checked cleanliness of the bathroom and noticed a nasty cockroach in the tub. Snapped a quick picture and went straight back to the front desk. Both the receptionist and manager were very understanding and immediately refunded our money. Something tells us this isn't the first time this has happened :(

6

Alison

9 jun 2023

·

Se alojó 4 noches

Bed was comfortable, shower was good and hot and room had all facilities. Front desk staff very friendly and helpful. Breakfast was well presented with plenty of choices in a pleasant, airy room. But....we had mold on our bedroom ceiling, the bed area smelled musty, bathroom ceiling had been repaired but not painted and the cupboard drawers kept sliding open all the time! Room was desperately in need of a proper upgrade and new carpet as it was quite dingy. This hotel is not close to "downtown" and had few dining options. The area is more of a truck stop location between freeways. There was a good Ingles market right next door so we ended up buying food there and using the microwave in our room .

Bed was comfortable, shower was good and hot and room had all facilities. Front desk staff very friendly and helpful. Breakfast was well presented with plenty of choices in a pleasant, airy room. But....we had mold on our bedroom ceiling, the bed area smelled musty, bathroom ceiling had been repaired but not painted and the cupboard drawers kept sliding open all the time! Room was desperately in need of a proper upgrade and new carpet as it was quite dingy. This hotel is not close to "downtown" and had few dining options. The area is more of a truck stop location between freeways. There was a good Ingles market right next door so we ended up buying food there and using the microwave in our room .

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Habitaciones

Las suites son generalmente espaciosas con camas cómodas para muchos, pero la decoración y los muebles son anticuados y muestran desgaste. Los huéspedes mencionan frustraciones por el mantenimiento, como sistemas de calefacción o aire acondicionado ruidosos o débiles, camas altas o chirriantes, y problemas con las cerraduras de las puertas o los accesorios, además de problemas de Wi‑Fi ocasionales.

Reseñas de huéspedes relacionadas

8

Holly

17 nov 2025

·

Se alojó 3 noches

Good size room. Liked there were two sinks

Good size room. Liked there were two sinks

2

Gopikrishna

20 oct 2025

·

Se alojó 1 noche

This is the worst "Best Western" I have come across in my life. Exept for one person, other staff were extremely rude. There was no internet in the room for our entire stay. When asked, I was asked to call a toll free number and get it fixed myself ! There were no extra pillows and bedsheets in the room and when I asked the rude woman in the front desk started arguing with me that it is there. Very poor service for the money

This is the worst "Best Western" I have come across in my life. Exept for one person, other staff were extremely rude. There was no internet in the room for our entire stay. When asked, I was asked to call a toll free number and get it fixed myself ! There were no extra pillows and bedsheets in the room and when I asked the rude woman in the front desk started arguing with me that it is there. Very poor service for the money

8

Brian

21 ago 2025

·

Se alojó 2 noches

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.

4

varnel

7 jul 2025

·

Se alojó 3 noches

The door lock does not work it stays open

The door lock does not work it stays open

6

Neil

18 jun 2025

·

Se alojó 1 noche

The property is just a bit dated, but bed was comfortable, it was quiet, and everything worked just fine. Carpet was worn and frayed, but I had a cat with me, so maybe I was in a "pet" room. A couple dining options close by and a few more up the road. Easy access from highway.

The property is just a bit dated, but bed was comfortable, it was quiet, and everything worked just fine. Carpet was worn and frayed, but I had a cat with me, so maybe I was in a "pet" room. A couple dining options close by and a few more up the road. Easy access from highway.

8

Pamela

1 jun 2025

·

Se alojó 4 noches

It was a decent room, but the beds were very high and we are not tall people. We won't stay here again for that reason.

It was a decent room, but the beds were very high and we are not tall people. We won't stay here again for that reason.

8

Lee

5 may 2025

·

Se alojó 1 noche

HVAC unit was noisy. All else was fine.

HVAC unit was noisy. All else was fine.

8

Lori Lena

26 oct 2024

·

Se alojó 1 noche

Air conditioner did not work well

Air conditioner did not work well

6

Edlyn

21 ago 2024

·

Se alojó 3 noches

Air conditioner was loud and tv channels not available.

Air conditioner was loud and tv channels not available.

6

laura

21 nov 2023

·

Se alojó 4 noches

Very clean but pretty shabby. Convenient location. Had a problem with a door lock but it was immediately taken care of. Rooms are very large.

Very clean but pretty shabby. Convenient location. Had a problem with a door lock but it was immediately taken care of. Rooms are very large.

¿Te ha sido útil?

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Servicio

El servicio a menudo se elogia como amable y servicial, con varios miembros del personal mencionados por su nombre. Sin embargo, una minoría informa interacciones groseras, soporte lento o inconsistente en la recepción y frustraciones ocasionales con la facturación o los depósitos.

Reseñas de huéspedes relacionadas

10

Stacey

4 ago 2025

·

Se alojó 2 noches

Staff was absolutely wonderful and friendly.

Staff was absolutely wonderful and friendly.

2

Robert

16 jul 2025

·

Se alojó 1 noche

I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.

I had a car accident tonight before and wasn’t gonna be able to make it but I rented a Uber to make it there for my reservation. Once I arrive there was $150 deposit that was required for whatever reason which was not disclosed when I ordered the room. And once I arrived and the lady at the front desk told me about the deposit. She also made the statement that they do not usually rent Rooms to locals. I was unable to stay in the room that I paid for due to these issues. I’m very unsatisfied with how the situation was handled and will never be using that hotel again.

6

Laura

1 jul 2025

·

Se alojó 3 noches

Front desk staff was nice. A couple times they needed to be woken from a nap or asked to step away from their device as they sat at the counter when we needed to request items such as towels. Housekeeping staff was quick to accomodate and did left the room very clean following service. They were very polite.

Front desk staff was nice. A couple times they needed to be woken from a nap or asked to step away from their device as they sat at the counter when we needed to request items such as towels. Housekeeping staff was quick to accomodate and did left the room very clean following service. They were very polite.

10

Yvonne

16 may 2025

·

Se alojó 1 noche

Everyone was very nice and helpful.

Everyone was very nice and helpful.

2

James

11 ago 2024

·

Se alojó 1 noche

First of all - this hotel is NOT downtown. It’s about 15 minutes to downtown. The hotel smells. The room smells. The door lock was acting up. The front desk lady was beyond rude. There are homeless people everywhere outside of the hotel. Including a sizable encampment. We asked for a refund, for all of these reasons and the difficult front desk lady refused.

First of all - this hotel is NOT downtown. It’s about 15 minutes to downtown. The hotel smells. The room smells. The door lock was acting up. The front desk lady was beyond rude. There are homeless people everywhere outside of the hotel. Including a sizable encampment. We asked for a refund, for all of these reasons and the difficult front desk lady refused.

10

Michael

19 jun 2024

·

Se alojó 1 noche

The staff is truly amazing. Guest service is truly excellent. Genuine southern hospitality.

The staff is truly amazing. Guest service is truly excellent. Genuine southern hospitality.

2

Rickey

22 abr 2024

·

Se alojó 2 noches

To begin with, we walked into the lobby which had no air and it smelled terrible! We had to move rooms 3 times because the door would not lock. When checking out, I requested a partial refund because of the issues with our stay. He agreed to give a $100 refund but instead charged me an additional $100. When I questioned it, he argued with me that he did not charge me and I had to show him my mobile bank app to prove he did. After attempting to refund me again, he actually charged me AGAIN for the room! I am currently waiting for that to get straightened out. The breakfast was cold. The container with pastries had no tongs for getting out the food so kids were constantly putting their hands in to get out the food. Would never stay here again!

To begin with, we walked into the lobby which had no air and it smelled terrible! We had to move rooms 3 times because the door would not lock. When checking out, I requested a partial refund because of the issues with our stay. He agreed to give a $100 refund but instead charged me an additional $100. When I questioned it, he argued with me that he did not charge me and I had to show him my mobile bank app to prove he did. After attempting to refund me again, he actually charged me AGAIN for the room! I am currently waiting for that to get straightened out. The breakfast was cold. The container with pastries had no tongs for getting out the food so kids were constantly putting their hands in to get out the food. Would never stay here again!

10

Rosemary

18 jun 2023

·

Se alojó 2 noches

Great stay! The staff was awesome!!

Great stay! The staff was awesome!!

10

Kristina

16 abr 2023

·

Se alojó 1 noche

Very, very helpful. We had some car trouble. Jennifer went above and beyond to help us

Very, very helpful. We had some car trouble. Jennifer went above and beyond to help us

10

Adam

3 abr 2023

·

Se alojó 1 noche

Jennifer and Pat at the hotel were so great, Jennifer helped me get a taxi when I couldn't Uber, Pat was very nice even though I came late for breakfast she took care of me even though she didn't have to.

Jennifer and Pat at the hotel were so great, Jennifer helped me get a taxi when I couldn't Uber, Pat was very nice even though I came late for breakfast she took care of me even though she didn't have to.

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Ubicación

A pesar del nombre, este hotel está a 9–15 minutos en coche del centro; varios críticos también describen la zona circundante como conflictiva con una visible presencia de personas sin hogar. Otros apreciaron el fácil acceso a la autopista y la proximidad a restaurantes y a la UT.

Reseñas de huéspedes relacionadas

8

Garrett

13 jul 2025

·

Se alojó 3 noches

Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown

Only complaint. This was not in downtown Knoxville. It’s about 10 minutes away from downtown

6

Nick

25 may 2025

·

Se alojó 1 noche

The room itself was spacious and clean. The rest of the hotel was a little dated, but still clean. The biggest drawback is the location. Doesn't seem to be in a great part of town.

The room itself was spacious and clean. The rest of the hotel was a little dated, but still clean. The biggest drawback is the location. Doesn't seem to be in a great part of town.

4

George

17 may 2025

·

Se alojó 1 noche

Advertised as downtown, not even close to downtown.

Advertised as downtown, not even close to downtown.

4

Victor

14 abr 2025

·

Se alojó 1 noche

This hotel is NOT in downtown. It’s 9-10 minutes away. This hotel is in bad shape. Totally not worth what we paid.

This hotel is NOT in downtown. It’s 9-10 minutes away. This hotel is in bad shape. Totally not worth what we paid.

8

Amanda

9 abr 2025

·

Se alojó 1 noche

A great budget friendly option that isn’t too far from Downtown Knoxville.

A great budget friendly option that isn’t too far from Downtown Knoxville.

6

Geri

30 mar 2025

·

Se alojó 2 noches

Very old and outdated hotel that is quite far from the city. Should NOT be advertised as "downtown"

Very old and outdated hotel that is quite far from the city. Should NOT be advertised as "downtown"

8

Tiffany

7 feb 2025

·

Se alojó 1 noche

Liked location from downtown, that was a plus. The hotel itself was okay.

Liked location from downtown, that was a plus. The hotel itself was okay.

6

Brianna

25 sept 2024

·

Se alojó 1 noche

The area outside of the hotel was dirty and had a lot of homeless on the property. Did not feel safe.

The area outside of the hotel was dirty and had a lot of homeless on the property. Did not feel safe.

4

matthew

20 may 2024

·

Se alojó 1 noche

There is nothing even remotely "downtown" about this hotel Homeless, prostitutes and police with a man and woman handcuffed on the hood of the car greeted me at the convenience store next to the property. False advertising doesn\'t even come close to summing this up. The staff, however, couldn\'t have been nicer and indicated that my complaints were typical Bad call and won\'t ever go back. I will stick to "truly" downtown and pay a couple bucks more to be safe. Fortunately my daughter spent the night on campus after dinner

There is nothing even remotely "downtown" about this hotel Homeless, prostitutes and police with a man and woman handcuffed on the hood of the car greeted me at the convenience store next to the property. False advertising doesn\'t even come close to summing this up. The staff, however, couldn\'t have been nicer and indicated that my complaints were typical Bad call and won\'t ever go back. I will stick to "truly" downtown and pay a couple bucks more to be safe. Fortunately my daughter spent the night on campus after dinner

6

Kelly

19 mar 2023

·

Se alojó 2 noches

This property was run down. It was in a bad area and not close to anything. Based on the description, I thought we would be staying downtown with lots of things to don in walking distance. It was a huge disappointment.

This property was run down. It was in a bad area and not close to anything. Based on the description, I thought we would be staying downtown with lots of things to don in walking distance. It was a huge disappointment.

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Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La calidad del desayuno es inconsistente: muchos huéspedes disfrutaron de una variedad caliente y bien surtida con waffles y elementos básicos, mientras que otros encontraron los alimentos fríos, la selección limitada o la reposición lenta. No hay menciones constantes de restaurantes en las instalaciones más allá del desayuno.

Reseñas de huéspedes relacionadas

10

Stephanie

30 nov 2025

·

Se alojó 2 noches

I was a little skeptical of renting this place after reading some if the reviews but I decided to give them a try and am so glad I did. The place has some wear but they are doing a good job with the upkeep. The staff is super friendly. The breakfast is a decent breakfast. They had cereal, oatmeal, yogurt, pastries, teast, waffles, eggs or cheese omlets, sausage and biscuits. The staff in the breakfast room was on top of things keeping the food restocked. We would definitely stay here again when in town for the Vols games.

I was a little skeptical of renting this place after reading some if the reviews but I decided to give them a try and am so glad I did. The place has some wear but they are doing a good job with the upkeep. The staff is super friendly. The breakfast is a decent breakfast. They had cereal, oatmeal, yogurt, pastries, teast, waffles, eggs or cheese omlets, sausage and biscuits. The staff in the breakfast room was on top of things keeping the food restocked. We would definitely stay here again when in town for the Vols games.

8

David

21 nov 2025

·

Se alojó 4 noches

Items on breakfast often cold. Limited selection . No milk

Items on breakfast often cold. Limited selection . No milk

8

Brian

21 ago 2025

·

Se alojó 2 noches

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.

BWs are hit or miss sometimes. I have stayed at some great and some not so great. This Downtown Knoxville location is not downtown imo, it is close, but you are not walking to your meeting. The bed and bedding was very comfortable, the light shades worked great and I slept very well. The room was quiet even though the hotel was full. I was a bit concerned about parking, I arrived at 1AM, long drive from the midwest, and found parking. I had no issues during my stay. Staff was friendly and helpful. I stayed 3 nights. I found the room a decent size, decor a bit dated but the place was clean and fully functional. The breakfast was basic, waffle and cereal. I do feel an easy improvement would include hard boiled egg, maybe I missed them. Not much for gluten free options, but it was enough for me, I was not on vacation.

8

Barb

19 ago 2025

·

Se alojó 5 noches

The breakfast was fine, and the server was terrific. The bed was comfortable. The room smelled of mildew, probably because the air filter needed changing. Our room key needed to be changed out three times in our five day stay because it wouldn't work.

The breakfast was fine, and the server was terrific. The bed was comfortable. The room smelled of mildew, probably because the air filter needed changing. Our room key needed to be changed out three times in our five day stay because it wouldn't work.

10

Kirk

14 jun 2025

·

Se alojó 1 noche

We enjoyed our stay here. The bed and pillows were comfortable and it was very quiet and very clean. The room is very big with two sinks and lots of mirrors throughout. Granite everywhere. The people staying here were all nice. I recommend going out for breakfast unless you only eat the waffles..the rest was ok. They did provide biscuits, gravy and eggs just not very tasty.

We enjoyed our stay here. The bed and pillows were comfortable and it was very quiet and very clean. The room is very big with two sinks and lots of mirrors throughout. Granite everywhere. The people staying here were all nice. I recommend going out for breakfast unless you only eat the waffles..the rest was ok. They did provide biscuits, gravy and eggs just not very tasty.

8

Holly

8 jun 2025

·

Se alojó 4 noches

The room was OK somewhat outdated but clean and had maid service every day. The breakfast was no very good

The room was OK somewhat outdated but clean and had maid service every day. The breakfast was no very good

10

Russell

13 may 2025

·

Se alojó 1 noche

Appreciate having breakfast when time is a priority.

Appreciate having breakfast when time is a priority.

8

Audrey

24 jun 2024

·

Se alojó 2 noches

Stayed with my daughter and grandchildren. Back door was left open at night at all. I did not like that. Went for breakfast and staff was in dining room. Food was almost gone no eggs no biscuits. No milk. They made no attempt to see that it was restocked. Key card to our room was hard to work. Had it at the desk multiple times. Hotel was clean. Not sure if I would stay again.

Stayed with my daughter and grandchildren. Back door was left open at night at all. I did not like that. Went for breakfast and staff was in dining room. Food was almost gone no eggs no biscuits. No milk. They made no attempt to see that it was restocked. Key card to our room was hard to work. Had it at the desk multiple times. Hotel was clean. Not sure if I would stay again.

6

Vida

10 mar 2024

·

Se alojó 2 noches

Breakfast was good with a varied hot offers each day. Would have hoped the desk clerk upon check in explained when breakfast hours were and that the wifi password was on our key card envelope.

Breakfast was good with a varied hot offers each day. Would have hoped the desk clerk upon check in explained when breakfast hours were and that the wifi password was on our key card envelope.

10

Jason

10 sept 2023

·

Se alojó 1 noche

We had a great stay overall. Jennifer at the front desk was so helpful. Room was clean & comfortable. The pullout couch was ok. We enjoyed hot tub as the pool was way too cold to use. Other hotel guest allowed their children to run & scream so didn’t stay in there long, The breakfast was so good! Only wish there would have been gravy.

We had a great stay overall. Jennifer at the front desk was so helpful. Room was clean & comfortable. The pullout couch was ok. We enjoyed hot tub as the pool was way too cold to use. Other hotel guest allowed their children to run & scream so didn’t stay in there long, The breakfast was so good! Only wish there would have been gravy.

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6

Todd

hace 3 semanas

·

Se alojó 2 noches

Definitely dated; should renovate the entire property.

Definitely dated; should renovate the entire property.

10

David

23 sept 2026

·

Se alojó 1 noche

Everything was very nice staff was friendly rooms were clean. Parking was convenient.

Everything was very nice staff was friendly rooms were clean. Parking was convenient.

8

isabel

15 sept 2026

·

Se alojó 1 noche

Breakfast can be better it was cold

Breakfast can be better it was cold

8

Justin

6 sept 2026

·

Se alojó 2 noches

Whole staff was super nice and helpful

Whole staff was super nice and helpful

6

Heather

29 ago 2026

·

Se alojó 1 noche

Definitely not what I was expecting by the pictures. Just not very clean. The pull out couch was terrible. Any movement made it creek, it was like having springs stabbing you. The pillows provided were about as big as throw pillows, definitely not standard size. The bureau in the room kept opening on its own. The bathroom was very dirty with some kind of splatter on the back of the door. The outlets were dirty like no one has wiped them down in awhile. The ac barely worked as well. The property is too far to walk to downtown and Ubers were going to cost $20 plus for a 9 minute drive. It is not downtown even though it is called the Best Western Downtown. The staff was very friendly and kind. Checking in and out was a breeze. They had a continental breakfast. I would spend the extra $20 or more per night and get a place downtown next time.

Definitely not what I was expecting by the pictures. Just not very clean. The pull out couch was terrible. Any movement made it creek, it was like having springs stabbing you. The pillows provided were about as big as throw pillows, definitely not standard size. The bureau in the room kept opening on its own. The bathroom was very dirty with some kind of splatter on the back of the door. The outlets were dirty like no one has wiped them down in awhile. The ac barely worked as well. The property is too far to walk to downtown and Ubers were going to cost $20 plus for a 9 minute drive. It is not downtown even though it is called the Best Western Downtown. The staff was very friendly and kind. Checking in and out was a breeze. They had a continental breakfast. I would spend the extra $20 or more per night and get a place downtown next time.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 06:00

Antes de la(s) 11:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

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Precios para las próximas fechas

octubre 2026

noviembre 2026

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Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.