Sonesta Simply Suites Knoxville

Dirty toilet

Roach in microwave, hair and dirt in the tub, toliet running water

Room wasn’t what I saw on website, size, cleanliness and staff. Dirty marks on walls, doors and towels. Staff wasn’t over friendly, and wasn’t expecting a $100 added on hold only card. Air conditioning wasn’t very cool as well.

Arrived. Cold water didn’t work, garbage came up through sink drain. Changed rooms. Mold in coffee maker. Bug in bed. Fecal matter on toilet seat. Stayed in room one night. Tried to check out with 3 days left on reservation. Can’t do it they said bc booked thru Hotels.com.

The hotel needs to be updated badly. There was a hole in the bathroom ceiling, crappy furnished shampoo and conditioner. There was no breakfast, whereas at the Sonesta in Nashville had breakfast and was beautiful! Another guest went and bought bed linens because hers were so bad. This was the class and cleanliness that I expect for a $70 room, not almost $200!!! We won't be staying there again.