Hilton Garden Inn Knoxville West/Cedar Bluff

The bath towel is dirty

Very convenient

Nice room. Clean and comfortable. Staff was very nice and friendly.

Fire alarm went off ONLY IN OUR ROOM at 4:55am Saturday, 11/1. We woke to a strong burning smell which is thought to have come from the heater in our room. Nearly an hour and half later we were moved to another room. Never were we offered any compensation for the terrible nights sleep. Also…..we tried to cancel our reservation and get a refund due to a death in our family and the celebration of life was the weekend of 10/31-11/2. Was told by Expedia they could not reach a manager after several attempts. Therefore, we were unable to cancel and get a refund. The hotel said they don’t have managers on property during the weekend and the managers hours are not consistent. Front desk person said Expedia was lying about them not being able to reach a manager. So, because this hotel is so poorly managed I missed 2 of the 3 days of my sister celebration of life, got zero compensation/refund, zero sleep, etc. Worst hotel ever!

Property grounds were very neat. The neighboring property not so great.