Courtyard by Marriott Louisville Downtown

baloncy

Apparently booking through hotels.com is not recommended… After being stuck in traffic for an hour and a half on our way to a concert, we were told when we arrived at the hotel that we had booked five months in advance that they did not have the room type available that we had chosen. We were not being demanding of something fancy, but there were three adults and one child and we absolutely had to have the two queen bed option… I was told I only had king rooms left. Daniel at the front desk explained that hotels.com does not know what kind of rooms are available, so if having a specific room type is important, I would avoid making a reservation with them. Fortunately, they did allow us to park there while we went to the concert and they did assist us in getting a room at another Marriott hotel very close by. Honestly, it was just stressful because of the long traffic delay that we have just sat through. The hotel they put us at was very very nice and we were charged the same rate even though it was a full service hotel. Everything worked out OK, but it was definitely stressful.

Great stay except shower in Am was not hot! Next shower about 30 minutes later was hot. Otherwise great stay

WORST EXPERIENCE. You best call them repeatedly and check on your reservation because I paid $400+ for ONE NIGHT for the Zach Bryan concert, so we would be close to the stadium, my oldest daughters and small grandchildren could swim while I took my 15 year old to the concert and we could spend the next day exploring the area as a family outing. All was ruined. Got there about 1.5 hours before we wanted to head to the concert, traffic was bad so we was already in a time crunch. Upon checking in, told the guy my name and his face changed zone and he immediately ran to the back for about 20 mins, then came back saying we overbooked but you can drive over to INDIANA AND STAY AT THIS OTHER HOTEL. Mind you lots of homeless folks , run down areas & low rating hotels all around, a lot cheaper but I chose this one for safety, indoor pool and convenience. The hotel he tried to send me to had none of that so I declined, he then went missing another 30 mins, now my daughters crying we are running very late and he comes out saying go here is 12 mins away. I fight through traffic very sketchy part of town and arrive at a DAYS INN THAT WAS ABOUT 80 years old inside and out. I ENDED UP JUST GETTING READY, going to the concert, my other family members just sat outside the concert with the babies and tried to make the best of it and after we had to drive 1.5 hours away at 3 am and I rented ANOTHER ROOM. Would not go back to Louisville Kentucky and especially this hotel.

The room was very clean and spacious and the staff was very welcoming and kind. We always look for a Courtyard to stay in when we travel.