Hampton Inn & Suites Louisville East

La atención en general me parecio bien (tomando en cuenta que no domino el ingles y fue algo complicado completar el proceso pero fue bien sin embargo no todo fue perfecto cuando reserve lo hice para dos camas y me cobraron de dos. Pero al llegar a la habitación me encuentro que es de 1 por el poco tiempo que tenia y no eramos mas de 2 personas no reclame pero fue una estafa/desorganizado esa accion

convenient & clean

Limpieza y desayuno ☺️

The staff were all so helpful & kind! They embodied the Kentucky Derby spirit by having the lobby decorated!

My original room had two double beds and a sofa bed. Unfortunately, it also had roaches. I saw one an hour after check in (3/12) and took care of it myself. The following morning before going to my activities there was another roach on the tile floor. I smashed it in a tissue and took it to the front desk on my way out for the day to request another room (3/13). They informed me that another room of the same type was unavailable and that my room would be downgraded. I said okay, but I expect to be compensated. We were switched to a standard double bed room for the following night. During checkout(3/14), I inquired as to how much of a refund to expect and was informed the price difference was roughly $47. I said that doesn't cover the roach issue. I called on 3/17 and asked for the general manager's number, but the hotel attendant refused me and instead took my number for a return call. I have still not received a call nor any partial refund of funds not even the $47 (3/22). Additionally, I message the hotel through the hotels.Com app on 4/20 with no response.