Voltar para pesquisa

Comfort Suites Rochester Henrietta University Area

US$ 120

/ noite

Média para outubro

Comfort Suites Rochester Henrietta University Area - Image 1

Comfort Suites Rochester Henrietta University Area - Quarto

Comfort Suites Rochester Henrietta University Area - Quarto

Comfort Suites Rochester Henrietta University Area - Piscina

Comfort Suites Rochester Henrietta University Area - Banheiro

Preços para Comfort Suites Rochester Henrietta University Area

Selecione datas para ver preços e disponibilidade

US$ 120

/ noite

Média para outubro

Média de preços por mês

Em Comfort Suites Rochester Henrietta University Area, a diária custa em média US$ 77 no mês mais barato (dezembro) e US$ 120 no mês mais caro (outubro), com base nos últimos 12 meses.

Preço médio da diária em Comfort Suites Rochester Henrietta University Area por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 90
fevereiro	US$ 77
março	US$ 81
abril	US$ 90
maio	US$ 120
junho	US$ 117
julho	US$ 109
agosto	US$ 117
setembro	US$ 100
outubro	US$ 120
novembro	US$ 99
dezembro	US$ 77

Mais caro: outubro (aprox. US$ 120)

Mais barato: dezembro (aprox. US$ 77)

Sobre esta propriedade

Não perca as atividades de recreação, como uma piscina interna e uma academia. Este hotel também oferece Wi-Fi de cortesia, loja de presentes/banca de jornal e TV na área comum.

Estacionamento
Piscina
Piscina interna
Quartos de não fumantes
Piscina externa aquecida
Centro de negócios

Localização

2085 Hylan Drive, Nova York, Estados Unidos

Veterans Memorial Park (0.6 milhas)

Marketplace Mall (0.7 milhas)

The Dome Arena (1.1 milhas)

Fair and Expo Center (1.3 milhas)

Monroe Community College (2.2 milhas)

Cinemark Movies 10 (2.3 milhas)

Mais informações sobre a localização

Opções de quarto

7

Suíte (2 Queen Beds and 1 Sofa Bed )

Detalhes do quarto

2 Camas De Casal Grandes

e

1 Sofá-Cama

Acomoda 6

372 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

6

Suíte, 1 cama King e sofá-cama

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Acomoda 4

336 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

5

Suíte, 1 cama King e sofá-cama, acessível, para não fumantes (Accessible Tub)

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

6

Suíte, 1 cama King e sofá-cama, acessível, para não fumantes (Roll-In Shower)

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

4

Suíte, várias camas, acessível, para não fumantes

Detalhes do quarto

2 Camas De Casal

e

1 Sofá-Cama

Acomoda 6

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

Avaliações dos hóspedes sobre Comfort Suites Rochester Henrietta University Area

7.1

Bom

Com base em 1.019 avaliações verificadas

Quem se hospeda aqui?

Negócios

6%

Casal

23%

Famílias

51%

Grupos

5%

Viajantes individuais

12%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Avaliações do Comfort Suites Rochester Henrietta University Area descrevem uma parada conveniente e econômica perto de rodovias e da RIT, com muitos hóspedes apreciando quartos espaçosos, bom custo-benefício e funcionários atenciosos, mas relatando manutenção inconsistente, espaços datados e alguns problemas operacionais.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

Avaliações do Comfort Suites Rochester Henrietta University Area descrevem uma parada conveniente e econômica perto de rodovias e da RIT, com muitos hóspedes apreciando quartos espaçosos, bom custo-benefício e funcionários atenciosos, mas relatando manutenção inconsistente, espaços datados e alguns problemas operacionais.

A limpeza é irregular, com relatos repetidos de carpetes sujos, odores e falta de limpeza, juntamente com algumas estadias muito limpas. As instalações recebem reclamações sobre uma piscina fria ou fechada, equipamentos de ginástica quebrados, problemas com elevadores, buracos e uma pequena taxa de estacionamento noturna; o café da manhã varia de muito bom a mal abastecido ou servido com atraso. Espere uma hospedagem básica, de qualidade variável, que pode funcionar para paradas rápidas se suas prioridades forem preço e localização.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

As instalações mostram sinais visíveis de desgaste. Os hóspedes relatam uma piscina interna fria ou ocasionalmente fechada, equipamentos de ginástica quebrados, problemas recorrentes com elevadores, buracos e uma pequena taxa de estacionamento noturna que alguns acharam inesperada.

Avaliações dos hóspedes relacionadas

10

Paul

23 de set. de 2025

·

Hospedou-se por 2 noites

Parking lot has some major pot holes but the hotel is in excellent condition.

Parking lot has some major pot holes but the hotel is in excellent condition.

4

Sarah

25 de fev. de 2025

·

Hospedou-se por 3 noites

My bathroom smelled like urine. There was a clump of hair in the bathtub drain and almost every piece of equipment in the gym was broken

My bathroom smelled like urine. There was a clump of hair in the bathtub drain and almost every piece of equipment in the gym was broken

8

John

3 de jun. de 2023

·

Hospedou-se por 1 noite

Pretty simple. Issue with the elevator could go up from the lobby but the number one was broken so you had to take the stairs down. Just a sticky note in the elevator to indicate the down option wasn’t available

Pretty simple. Issue with the elevator could go up from the lobby but the number one was broken so you had to take the stairs down. Just a sticky note in the elevator to indicate the down option wasn’t available

4

Bruce

27 de jan. de 2025

·

Hospedou-se por 3 noites

The floors were dirty and not mopped in the 3 days we were there. The gym eqipment was all broken and not useable, most of the weights were missing. There is supposed to be oatmeal for breakfast but there was none beause "no one ordered it" This hotel is ok if you want something cheap in all regards

The floors were dirty and not mopped in the 3 days we were there. The gym eqipment was all broken and not useable, most of the weights were missing. There is supposed to be oatmeal for breakfast but there was none beause "no one ordered it" This hotel is ok if you want something cheap in all regards

10

samia

10 de jul. de 2024

·

Hospedou-se por 1 noite

Good hotel clean but pool was closed and they didn't even mention and we especially booked to enjoy the pool i think they should gavevus some discount

Good hotel clean but pool was closed and they didn't even mention and we especially booked to enjoy the pool i think they should gavevus some discount

6

Nicole

2 de jun. de 2025

·

Hospedou-se por 1 noite

Hotel was fine. However, a $5 per night per room charge for the parking in a lot that is in the middle of nowhere is a ridiculously silly charge to make extra money on their part.

Hotel was fine. However, a $5 per night per room charge for the parking in a lot that is in the middle of nowhere is a ridiculously silly charge to make extra money on their part.

8

Tina

30 de out. de 2025

·

Hospedou-se por 1 noite

Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.

Everything about the hotel was accommodating clean and friendly service. There were only a few things that I was disappointed about. 1.) I was charged a parking fee the day after I checked out this was not told to me and I felt it to be rediculous for the amount of money paid for one night to be charged a parking fee in the hotel parking lot. 2.) the pool was not heated it was too cold. Other than that I had no issues check in was pretty easy and fast.

4

Peter

1 de jul. de 2024

·

Hospedou-se por 1 noite

Overall the hotel was dated and disappointing. The pool was closed and under repairs. The main area is in need of some new paint and minor renos. Skipped breakfast but do not think I missed much. Elevator was dirty and old and room had a musty smell when we came in. Light in the bathroom kept flickering and room was okay but nothing special. Picked hotel based on price but would not stay here again. One positive was the bed was comfy and slept soundly.

Overall the hotel was dated and disappointing. The pool was closed and under repairs. The main area is in need of some new paint and minor renos. Skipped breakfast but do not think I missed much. Elevator was dirty and old and room had a musty smell when we came in. Light in the bathroom kept flickering and room was okay but nothing special. Picked hotel based on price but would not stay here again. One positive was the bed was comfy and slept soundly.

4

Susan

6 de out. de 2024

·

Hospedou-se por 2 noites

The staff was trying their best to make things run smoothly but they needed more support. The breakfast area wasn’t appropriately stocked, there was no milk and no coffee. The cream was spoiled and there seemed to be a few staff trying to do everything. The elevator was out of order as was the ice machine.

The staff was trying their best to make things run smoothly but they needed more support. The breakfast area wasn’t appropriately stocked, there was no milk and no coffee. The cream was spoiled and there seemed to be a few staff trying to do everything. The elevator was out of order as was the ice machine.

8

mary

14 de mai. de 2025

·

Hospedou-se por 1 noite

Decent room, comfortable bed, enough towels and decent shower, but was hoping for a swim in indoor pool, it was freezing! Breakfast had limited time. Evening staff at desk was not friendly, daytime staff more helpful. No written notice anywhere of check out time....usually there is some note in room, and couldnt see how to call fron desk from room phone! 😜

Decent room, comfortable bed, enough towels and decent shower, but was hoping for a swim in indoor pool, it was freezing! Breakfast had limited time. Evening staff at desk was not friendly, daytime staff more helpful. No written notice anywhere of check out time....usually there is some note in room, and couldnt see how to call fron desk from room phone! 😜

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

A limpeza é inconsistente. Muitos mencionam carpetes manchados, odores (de fumaça ou urina) e falta de limpeza em quartos e áreas comuns, enquanto outros acharam seus quartos muito limpos.

Avaliações dos hóspedes relacionadas

2

Vanessa

11 de ago. de 2023

·

This property is in need of some serious renovations- for the amount of money spent for one night, you’d think it would be pretty decent. The furniture was beat up and banged around, curtains were stained, pillows smelled like cigarettes, bathroom door was iffy, door lock didn’t work, and everything in general was very dated. If you’re looking to stay in the Rochester area, don’t stay here.

This property is in need of some serious renovations- for the amount of money spent for one night, you’d think it would be pretty decent. The furniture was beat up and banged around, curtains were stained, pillows smelled like cigarettes, bathroom door was iffy, door lock didn’t work, and everything in general was very dated. If you’re looking to stay in the Rochester area, don’t stay here.

2

Sidney

7 de ago. de 2025

·

Hospedou-se por 1 noite

Liked the price. Bed comfortable. No problem with housekeepers. All room surfaces were sticky. Frig freezer section had no door and was covered in thick ice. Refrig system had constant loud motor noise with other bubbling-like sounds. Got no sleep until long after midnight. Shower was properly large for mobility-challenged customers but floor tiles had large cracks and baseboard showed water damage. Sink area was small with poor lighting. One bedside light did not work. One outlet was loose-fitting. Parking lot surface was broken up. Definitely our worst hotel stay in many years. Our ratings average 4+/5 but not this time. Would never return.

Liked the price. Bed comfortable. No problem with housekeepers. All room surfaces were sticky. Frig freezer section had no door and was covered in thick ice. Refrig system had constant loud motor noise with other bubbling-like sounds. Got no sleep until long after midnight. Shower was properly large for mobility-challenged customers but floor tiles had large cracks and baseboard showed water damage. Sink area was small with poor lighting. One bedside light did not work. One outlet was loose-fitting. Parking lot surface was broken up. Definitely our worst hotel stay in many years. Our ratings average 4+/5 but not this time. Would never return.

2

Michael

15 de set. de 2024

·

Hospedou-se por 1 noite

This hotel is extremely dirty!

This hotel is extremely dirty!

4

Christopher

10 de jun. de 2025

·

Hospedou-se por 3 noites

The room was filthy. One of the pillowcases had fresh snot on it. There were crushed contacts on the carpet and chunks of food under the beds. We couldn’t find another place and so went and bought cleaners, linens, and air fresheners to make it bearable. Would not recommend at all.

The room was filthy. One of the pillowcases had fresh snot on it. There were crushed contacts on the carpet and chunks of food under the beds. We couldn’t find another place and so went and bought cleaners, linens, and air fresheners to make it bearable. Would not recommend at all.

6

Ann Marie

14 de out. de 2025

·

Hospedou-se por 1 noite

The pull out bed had blood stains on the mattress from a previous person. The front desk said they could not give us a new one.And when he came up to inspect it, he actually said, "oh this is one of the nicer looking ones". We were expected to make the bed ourselves.And they gave us an extra set of sheets, which were stained and torn. There were dead bugs on the carpet floor in our room. The carpets throughout the entire hotel were dirty and stained. The lobby was filthy when we arrived.

The pull out bed had blood stains on the mattress from a previous person. The front desk said they could not give us a new one.And when he came up to inspect it, he actually said, "oh this is one of the nicer looking ones". We were expected to make the bed ourselves.And they gave us an extra set of sheets, which were stained and torn. There were dead bugs on the carpet floor in our room. The carpets throughout the entire hotel were dirty and stained. The lobby was filthy when we arrived.

4

Tanya

6 de abr. de 2025

·

Hospedou-se por 2 noites

The condition of this hotel is deplorable. The walls are banged up, the carpets are stained, there is mold surrounding the wind I frame in the room, the chairs in the dining area are all peeling, the room smells like someone used to smoke there.

The condition of this hotel is deplorable. The walls are banged up, the carpets are stained, there is mold surrounding the wind I frame in the room, the chairs in the dining area are all peeling, the room smells like someone used to smoke there.

10

Marcia

4 de jul. de 2024

·

Hospedou-se por 1 noite

We were traveling to and from Michigan and this hotel was about halfway for us. Staff was very friendly and helpful. I do wish they had been able to give me a receipt, however because I booked thru a third party they could not. It was not their fault and they were very nice about it. It was nice to be able to have breakfast there as it saved us time. Beds were comfortable and room was very clean

We were traveling to and from Michigan and this hotel was about halfway for us. Staff was very friendly and helpful. I do wish they had been able to give me a receipt, however because I booked thru a third party they could not. It was not their fault and they were very nice about it. It was nice to be able to have breakfast there as it saved us time. Beds were comfortable and room was very clean

2

Dionne

18 de ago. de 2024

·

Hospedou-se por 1 noite

The hotel room was not clean. Feces was on the outer toilet, the toilet bowl had a brown ring in it. Hair was all over the bathroom floor and tub. The hallway carpets are so dirty. The elevator is slow and was very dirty as well.

The hotel room was not clean. Feces was on the outer toilet, the toilet bowl had a brown ring in it. Hair was all over the bathroom floor and tub. The hallway carpets are so dirty. The elevator is slow and was very dirty as well.

6

Rebecca

5 de jun. de 2025

·

Hospedou-se por 5 noites

At a glance it did appear very clean, but if you look under the shelves and behind the bed you can see all the dander and debris from previous travellers (we always do a bed bug check, thankfully we didn't see any). The second day they came and changed out our towels, but on the 3rd day we received a note that they were short staffed and that they'd come every other day but they didn't come back to clean until after we left. Also our mini fridge defrosted for over 6 hours and everything inside got warm/spoiled. There wasn't anything the staff could do because they were fully booked and short staffed. Otherwise, the staff was exceptionally friendly, helpful, and professional. The breakfast was delicious and both chefs I saw kept the dining room clean and I saw one help someone make a waffle, very sweet! In conclusion, I think that more staff would help the staff be more efficient and maybe keep a spare mini fridge or two on hand idk like it'd be nice if your own employees didn't have to use a public fridge for their own lunches...

At a glance it did appear very clean, but if you look under the shelves and behind the bed you can see all the dander and debris from previous travellers (we always do a bed bug check, thankfully we didn't see any). The second day they came and changed out our towels, but on the 3rd day we received a note that they were short staffed and that they'd come every other day but they didn't come back to clean until after we left. Also our mini fridge defrosted for over 6 hours and everything inside got warm/spoiled. There wasn't anything the staff could do because they were fully booked and short staffed. Otherwise, the staff was exceptionally friendly, helpful, and professional. The breakfast was delicious and both chefs I saw kept the dining room clean and I saw one help someone make a waffle, very sweet! In conclusion, I think that more staff would help the staff be more efficient and maybe keep a spare mini fridge or two on hand idk like it'd be nice if your own employees didn't have to use a public fridge for their own lunches...

4

Jonathan

15 de fev. de 2025

·

Hospedou-se por 1 noite

Our room was filthy, the floor wasn’t swept and there was candy on it. The bed skirt some sort of sauce on it. The hotel didn’t have anything but soda for sale and complimentary water with lemons in it that was sitting out all day.

Our room was filthy, the floor wasn’t swept and there was candy on it. The bed skirt some sort of sauce on it. The hotel didn’t have anything but soda for sale and complimentary water with lemons in it that was sitting out all day.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são espaçosos e práticos, mas a decoração e o mobiliário parecem datados, algumas TVs e equipamentos no quarto são instáveis e o barulho dos corredores ou do andar de cima pode ser incômodo. O conforto da cama varia.

Avaliações dos hóspedes relacionadas

8

Ronnie

6 de abr. de 2023

·

Hospedou-se por 1 noite

We could not close the curtains at night for privacy and darken the room.

We could not close the curtains at night for privacy and darken the room.

4

Elizabeth

25 de jul. de 2025

·

Hospedou-se por 3 noites

I hated the room. I have no idea why they put us in a handicap room, but it was terribly laid out and extremely uncomfortable. Their "free" internet was the worst I've ever had the misfortune of using: inconsistent, dropping constantly, often couldn't get on at all; I couldn't even get my email on my laptop, much less watch a movie. Staff just shrugged and told me "it worked for them." The advertised TV was two, static-filled basic network channels. Breakfast was OK, no better and no worse than I would have expected from a place like this; staff was not especially helpful, and it was clear that my having to ask how to work the specialty handicap shower made me an inconvenience, but at least they weren't outright rude and pretended to be friendly. I go to Rochester 2-4 times a year, but I certainly won't be coming back to this hotel.

I hated the room. I have no idea why they put us in a handicap room, but it was terribly laid out and extremely uncomfortable. Their "free" internet was the worst I've ever had the misfortune of using: inconsistent, dropping constantly, often couldn't get on at all; I couldn't even get my email on my laptop, much less watch a movie. Staff just shrugged and told me "it worked for them." The advertised TV was two, static-filled basic network channels. Breakfast was OK, no better and no worse than I would have expected from a place like this; staff was not especially helpful, and it was clear that my having to ask how to work the specialty handicap shower made me an inconvenience, but at least they weren't outright rude and pretended to be friendly. I go to Rochester 2-4 times a year, but I certainly won't be coming back to this hotel.

6

Phillip

30 de out. de 2023

·

Property is in a convenient location. Reserved two queen beds. They gave me two double beds. Ugh, very uncomfortable!

Property is in a convenient location. Reserved two queen beds. They gave me two double beds. Ugh, very uncomfortable!

8

Karin

16 de mai. de 2025

·

Hospedou-se por 2 noites

Clean and affordable hotel. Appreciated breakfast provided. Quiet area. Comfortable bed and good room size. Would stay again.

Clean and affordable hotel. Appreciated breakfast provided. Quiet area. Comfortable bed and good room size. Would stay again.

6

Amy

20 de ago. de 2025

·

Hospedou-se por 1 noite

Check in was easy, no issues. There was nothing that stood out as bad or good. Room met our needs for the evening. Hotel could use some upgrading, bed comfort was below expectation. Thank you for a quick, quiet stay. We are planning to return to the area in October, however will more than likely be choosing a different hotel.

Check in was easy, no issues. There was nothing that stood out as bad or good. Room met our needs for the evening. Hotel could use some upgrading, bed comfort was below expectation. Thank you for a quick, quiet stay. We are planning to return to the area in October, however will more than likely be choosing a different hotel.

6

Melissa

16 de jun. de 2025

·

Hospedou-se por 3 noites

Room was decent but bathroom fan was not working. Door was kind of difficult and there was strange, brown residue on window, not sure if it was adhesive? Also, dry wall issues in ceiling above bed. TV remote didn't have correct command button to fix cable issues, one channel was stuck and 4-5 channels weren't working.

Room was decent but bathroom fan was not working. Door was kind of difficult and there was strange, brown residue on window, not sure if it was adhesive? Also, dry wall issues in ceiling above bed. TV remote didn't have correct command button to fix cable issues, one channel was stuck and 4-5 channels weren't working.

8

Lynne

21 de set. de 2025

·

Hospedou-se por 2 noites

The floors are thin. So be prepared to hear the footsteps of the people upstairs. A bit annoying. Beds are comfortable the pool always has kids in it almost like big parties. So it can be loud. Overall a good value if your in the area for college visits

The floors are thin. So be prepared to hear the footsteps of the people upstairs. A bit annoying. Beds are comfortable the pool always has kids in it almost like big parties. So it can be loud. Overall a good value if your in the area for college visits

10

Yuan

16 de jun. de 2025

·

Hospedou-se por 1 noite

The room is big! Great for family trips.

The room is big! Great for family trips.

6

Jeffrey

30 de jan. de 2023

·

Hospedou-se por 1 noite

The room was clean but crowded. The refrigerator motor was so loud we unplugged it. And the heating unit was also noisy and we turned it completely off. Luckily it was not real cold out. The sink outside the toilet and shower was tiny and inconvenient. The electrical plug by the bed would not hold the plug to my CPap machine. Disappointing.

The room was clean but crowded. The refrigerator motor was so loud we unplugged it. And the heating unit was also noisy and we turned it completely off. Luckily it was not real cold out. The sink outside the toilet and shower was tiny and inconvenient. The electrical plug by the bed would not hold the plug to my CPap machine. Disappointing.

8

Amanda

17 de dez. de 2024

·

Hospedou-se por 1 noite

Nice hotel overall, rooms/suites have a lot space. The TV was tiny and the bed was not comfortable. Breakfast was okay but no napkins, or syrup for the pancakes.

Nice hotel overall, rooms/suites have a lot space. The TV was tiny and the bed was not comfortable. Breakfast was okay but no napkins, or syrup for the pancakes.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O atendimento é variado: muitos hóspedes elogiam a simpatia e a prestatividade da equipe, mas outros citam respostas lentas ou ausentes, reservas excessivas ou problemas de preparo dos quartos e comunicação deficiente sobre taxas, toalhas e limpeza.

Avaliações dos hóspedes relacionadas

6

Lorrayne

22 de set. de 2025

·

Hospedou-se por 3 noites

There was a small leak behind the toilet. I told them about it, but nobody did anything. I wanted to use the hotel computer to check in for my flight and the front desk couldn’t tell me the password to use it. Front desk staff were very short, housekeeping was very friendly.

There was a small leak behind the toilet. I told them about it, but nobody did anything. I wanted to use the hotel computer to check in for my flight and the front desk couldn’t tell me the password to use it. Front desk staff were very short, housekeeping was very friendly.

10

Sarah

10 de out. de 2025

·

Hospedou-se por 1 noite

The staff are very friendly and super helpful. Our rooms were clean and spacious. We would definitely stay here again.

The staff are very friendly and super helpful. Our rooms were clean and spacious. We would definitely stay here again.

2

Steven

29 de set. de 2024

·

Hospedou-se por 1 noite

I had booked my reservation in early July to travel from Pennsylvania to Rochester, NY for a cross country meet. When I arrived, I was told that "The hotel had overbooked this weekend and that there was no room available" but that "I would be upgraded to the Hilton just behind the hotel however the Hilton had no knowledge of this and they themselves were overbooked. Basically, I was told that they had cancelled my reservation at the front desk without any prior notice. For a hotel in the hospitality industry, their hospitality SUCKS!! I had to find my own hotel for my 12 year-old son and I. I will be complaining to their corporation I have never experienced such poor planning and response.

I had booked my reservation in early July to travel from Pennsylvania to Rochester, NY for a cross country meet. When I arrived, I was told that "The hotel had overbooked this weekend and that there was no room available" but that "I would be upgraded to the Hilton just behind the hotel however the Hilton had no knowledge of this and they themselves were overbooked. Basically, I was told that they had cancelled my reservation at the front desk without any prior notice. For a hotel in the hospitality industry, their hospitality SUCKS!! I had to find my own hotel for my 12 year-old son and I. I will be complaining to their corporation I have never experienced such poor planning and response.

10

michael

27 de abr. de 2024

·

Hospedou-se por 3 noites

The staff was extremely accommodating. Cleaning staff extremely friendly and helpful. Thanks

The staff was extremely accommodating. Cleaning staff extremely friendly and helpful. Thanks

2

tracy

5 de out. de 2024

·

Hospedou-se por 1 noite

Upon entry, tv remote was missing, desk attendant related that he would get one from another room when he had time, half hour later, he supplied one that did not work on the tv. He thought my girlfriend was being aggressive at that point and threatened to call police. I told him that was fine even though this was not a police matter. The police arrived and told us to leave the premices and contact the third party( hotels . Com) for a refund.

Upon entry, tv remote was missing, desk attendant related that he would get one from another room when he had time, half hour later, he supplied one that did not work on the tv. He thought my girlfriend was being aggressive at that point and threatened to call police. I told him that was fine even though this was not a police matter. The police arrived and told us to leave the premices and contact the third party( hotels . Com) for a refund.

10

diane

22 de out. de 2025

·

Hospedou-se por 1 noite

The staff here is always so wonderful and accommodating. Anything I need they get it for me. And my room is absolutely perfect. I try to get the same wheelchair accessible room.Every time I come.

The staff here is always so wonderful and accommodating. Anything I need they get it for me. And my room is absolutely perfect. I try to get the same wheelchair accessible room.Every time I come.

8

Saritha

21 de ago. de 2024

·

Hospedou-se por 1 noite

The Service was bad we didn’t receive any towels when we talked to the front desk receptionist he told us there was no clean towels available also when we called the front desk they didn’t answer the call and finally there was no supervisors or managers to answer our request at night time.

The Service was bad we didn’t receive any towels when we talked to the front desk receptionist he told us there was no clean towels available also when we called the front desk they didn’t answer the call and finally there was no supervisors or managers to answer our request at night time.

10

Marcia

4 de jul. de 2024

·

Hospedou-se por 1 noite

We were traveling to and from Michigan and this hotel was about halfway for us. Staff was very friendly and helpful. I do wish they had been able to give me a receipt, however because I booked thru a third party they could not. It was not their fault and they were very nice about it. It was nice to be able to have breakfast there as it saved us time. Beds were comfortable and room was very clean

We were traveling to and from Michigan and this hotel was about halfway for us. Staff was very friendly and helpful. I do wish they had been able to give me a receipt, however because I booked thru a third party they could not. It was not their fault and they were very nice about it. It was nice to be able to have breakfast there as it saved us time. Beds were comfortable and room was very clean

2

Harish

22 de set. de 2024

·

Hospedou-se por 1 noite

I booked and paid for the hotel room 1week ahead of time, but during checkin they said my room was given to someone by mistake and they were overbooked. It’s totally ridiculous and unacceptable. When someone is checking in late night with family and the hotel staff says they are overbooked and the reserved room was given to someone. I called up the hotel twice ahead of time on my way to inform I will be checking-in late, they said the room was under my name and It was okay for me to arrive late, all lies. It was a terrible experience… I will never ever go to any other Comfort Suits hotel anymore..None of the Choice hotels anymore, stay away from this place.. I ended up paying a lot if money to find another hotel(good one) in the area, it was past midnight by the time we hit the bed… I have to still get my money back from this hotel.

I booked and paid for the hotel room 1week ahead of time, but during checkin they said my room was given to someone by mistake and they were overbooked. It’s totally ridiculous and unacceptable. When someone is checking in late night with family and the hotel staff says they are overbooked and the reserved room was given to someone. I called up the hotel twice ahead of time on my way to inform I will be checking-in late, they said the room was under my name and It was okay for me to arrive late, all lies. It was a terrible experience… I will never ever go to any other Comfort Suits hotel anymore..None of the Choice hotels anymore, stay away from this place.. I ended up paying a lot if money to find another hotel(good one) in the area, it was past midnight by the time we hit the bed… I have to still get my money back from this hotel.

10

Tara

19 de mai. de 2024

·

Hospedou-se por 1 noite

Shawn at the front desk was amazing. Made us feel right at home. Check-in was the quickest and easiest I've ever experienced.

Shawn at the front desk was amazing. Made us feel right at home. Check-in was the quickest and easiest I've ever experienced.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

A localização é conveniente para a RIT, rodovias, lojas, restaurantes e o aeroporto, com acesso geralmente fácil e um ambiente geralmente tranquilo.

Avaliações dos hóspedes relacionadas

8

Marta

30 de jul. de 2023

·

Hospedou-se por 3 noites

Everything was pretty good. Very quiet and safe. The only thing may need improvement is the breakfast it’s alright

Everything was pretty good. Very quiet and safe. The only thing may need improvement is the breakfast it’s alright

8

Dionne

4 de ago. de 2024

·

Hospedou-se por 2 noites

Qiet and great location, convenient to get to shopping and airport.

Qiet and great location, convenient to get to shopping and airport.

10

Rev Dr Bonnie

17 de mai. de 2025

·

Hospedou-se por 3 noites

It is located close to the highway and an assortment of restaurants. The parking lot has a number of potholes which made it difficult when I couldn't park in a handicap spot.

It is located close to the highway and an assortment of restaurants. The parking lot has a number of potholes which made it difficult when I couldn't park in a handicap spot.

8

Elizabeth

1 de mai. de 2024

·

Location was very convenient to highways. Staff was friendly and helpful.

Location was very convenient to highways. Staff was friendly and helpful.

8

Carmen

13 de abr. de 2025

·

Hospedou-se por 1 noite

Decent stay, included breakfast, close to shopping area

Decent stay, included breakfast, close to shopping area

10

GLEN

1 de abr. de 2023

·

Hospedou-se por 1 noite

It was nice and served its purpose. Good location, easy access from the highway.

It was nice and served its purpose. Good location, easy access from the highway.

10

KULDEEP

19 de jul. de 2024

·

Hospedou-se por 1 noite

Good hotel near the highway at a reasonable cost. Close to shopping mall!

Good hotel near the highway at a reasonable cost. Close to shopping mall!

8

Brian

12 de mai. de 2025

·

Hospedou-se por 2 noites

Came into town for a graduation event and found all hotels in the area had extremely high rates. The hotel location was great, and staff were friendly. Breakfast was ok, and quiet atmosphere was good. During normal demand, with normal rates, the value would be fine, but seemed a bit overvalued for what we paid.

Came into town for a graduation event and found all hotels in the area had extremely high rates. The hotel location was great, and staff were friendly. Breakfast was ok, and quiet atmosphere was good. During normal demand, with normal rates, the value would be fine, but seemed a bit overvalued for what we paid.

8

Tawny

25 de out. de 2025

·

Hospedou-se por 2 noites

Perfect for a place to sleep with breakfast close to RIT

Perfect for a place to sleep with breakfast close to RIT

10

Rev. Dr. Bonnie

27 de mai. de 2025

·

Hospedou-se por 2 noites

I love the location central to all the highways

I love the location central to all the highways

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O feedback sobre o café da manhã é inconsistente, variando de bom ou saboroso a mal abastecido, tardio ou indisponível em algumas manhãs. A qualidade e a variedade variam de dia para dia.

Avaliações dos hóspedes relacionadas

2

Kimberley

30 de mai. de 2024

·

Hospedou-se por 2 noites

There is no daily cleaning, no breakfast was served this morning " because the guy never showed up" no compensation was given either. Will never stay here again.

There is no daily cleaning, no breakfast was served this morning " because the guy never showed up" no compensation was given either. Will never stay here again.

10

laura

27 de abr. de 2025

·

Hospedou-se por 2 noites

Excellent room, breakfast was great. Very nice staff. Would recommend double queen room suite

Excellent room, breakfast was great. Very nice staff. Would recommend double queen room suite

10

Deborah

19 de fev. de 2023

·

Hospedou-se por 1 noite

Breakfast was wonderful

Breakfast was wonderful

6

William

17 de ago. de 2023

·

Hospedou-se por 4 noites

Elevator broke 3 times in 4 days. Was told many of the staff quit so breakfast was late Monday+Tuesday. Shout out to Desk Clerk who I'm told made breakfasts on Monday. Tuesday we left before breakfast at 7 AM. Scheduled for 6. All told if they were short handed they did well.

Elevator broke 3 times in 4 days. Was told many of the staff quit so breakfast was late Monday+Tuesday. Shout out to Desk Clerk who I'm told made breakfasts on Monday. Tuesday we left before breakfast at 7 AM. Scheduled for 6. All told if they were short handed they did well.

6

Sarah

24 de ago. de 2025

·

Hospedou-se por 2 noites

Overall it was fine. Bed was comfortable and the room was clean. Front desk service was not all that great and the breakfast was cold and things were empty even though there was still 30 min left until the end. And apparently they charge you to park your car in their lot. Not like you really have a choice.

Overall it was fine. Bed was comfortable and the room was clean. Front desk service was not all that great and the breakfast was cold and things were empty even though there was still 30 min left until the end. And apparently they charge you to park your car in their lot. Not like you really have a choice.

8

Hyungwook

22 de ago. de 2023

·

Hospedou-se por 1 noite

Breakfast was scheduled Mon-Fri 6am, but didn't even start to prepare at 6:05 am

Breakfast was scheduled Mon-Fri 6am, but didn't even start to prepare at 6:05 am

4

Daniel

19 de ago. de 2024

·

Hospedou-se por 1 noite

There were no towels and poor service. Breakfast options were limited including out of service coffee maker.

There were no towels and poor service. Breakfast options were limited including out of service coffee maker.

8

Eric

29 de jun. de 2024

·

Hospedou-se por 2 noites

Good value hotel. Best feature for is was the pool. Breakfast was average with waffle machine, eggs and sausage, cereal, toast.

Good value hotel. Best feature for is was the pool. Breakfast was average with waffle machine, eggs and sausage, cereal, toast.

10

Johanna

13 de jul. de 2025

·

Hospedou-se por 2 noites

Super clean, the breakfast good and the pool very clean too..

Super clean, the breakfast good and the pool very clean too..

4

Rachel

25 de jan. de 2024

·

Hospedou-se por 1 noite

The person working late night was very kind and accommodating, though warned that she wasn’t sure when breakfast would be served since the person in charge of it was always late. Sure enough, the next morning, when I went to eat the complimentary breakfast at 8 (an hour before it ended) the service area was in shambles. Charred black waffles on both sides of the iron, no waffle batter left, a chafing dish with shriveled eggs and the meat side was completely empty. When I asked the front desk if it could be replenished, they nodded, as the man in charge of breakfast sat within view of all guests, in a small area right off the breakfast service area, causally looking up at us every once in a while while playing on his phone. Six mins later, he handed me a cup of batter, and disappeared behind a door folks kept knocking on, asking for basic condiments (that weren’t filled in their designated baskets)

The person working late night was very kind and accommodating, though warned that she wasn’t sure when breakfast would be served since the person in charge of it was always late. Sure enough, the next morning, when I went to eat the complimentary breakfast at 8 (an hour before it ended) the service area was in shambles. Charred black waffles on both sides of the iron, no waffle batter left, a chafing dish with shriveled eggs and the meat side was completely empty. When I asked the front desk if it could be replenished, they nodded, as the man in charge of breakfast sat within view of all guests, in a small area right off the breakfast service area, causally looking up at us every once in a while while playing on his phone. Six mins later, he handed me a cup of batter, and disappeared behind a door folks kept knocking on, asking for basic condiments (that weren’t filled in their designated baskets)

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

6

Marjorie

20 de dez. de 2025

·

Hospedou-se por 1 noite

A recepção (da noite) poderia ter sido mais cordial. E as instalações poderiam estar melhor cuidadas

A recepção (da noite) poderia ter sido mais cordial. E as instalações poderiam estar melhor cuidadas

2

Lia

22 de nov. de 2023

·

Hospedou-se por 14 noites

Hotel ruim, ar condicionado com poeira, pedimos 3 dias para que conseguíssemos que fossem limpar, café da manhã ruim, frutas velhas. Estrutura do quarto muito velha. Não voltarei. Ficamos 14 dias no hotel e só limparam uma vez e com muita insistência.

Hotel ruim, ar condicionado com poeira, pedimos 3 dias para que conseguíssemos que fossem limpar, café da manhã ruim, frutas velhas. Estrutura do quarto muito velha. Não voltarei. Ficamos 14 dias no hotel e só limparam uma vez e com muita insistência.

6

Nicole

há 3 semanas

·

Hospedou-se por 2 noites

The highlights of the property are the kind and efficient staff and the room size! Unfortunately, the rooms are very dated and the property is rather sub par. Suitable and fine for one night stay.

The highlights of the property are the kind and efficient staff and the room size! Unfortunately, the rooms are very dated and the property is rather sub par. Suitable and fine for one night stay.

4

Matthew

19 de set. de 2026

·

Hospedou-se por 1 noite

We were very disappointed in our stay. Hotel needs a major redue. Fridge was over flowing with ice, tv had 0 service. Beds were very uncomfortable. Pool ceiling needs a good cleaning and pool was freezing. Breakfast eggs and bacon were cold and morning staff wearing sweats and s.shirt with work boots looks very unprofessional. I can say I will not be back with my family.

We were very disappointed in our stay. Hotel needs a major redue. Fridge was over flowing with ice, tv had 0 service. Beds were very uncomfortable. Pool ceiling needs a good cleaning and pool was freezing. Breakfast eggs and bacon were cold and morning staff wearing sweats and s.shirt with work boots looks very unprofessional. I can say I will not be back with my family.

6

Willard

18 de set. de 2026

·

Hospedou-se por 1 noite

A basic hotel showing it's age on carpeting and door frames. One half of the rooms face the highway; luckily the noise diminished during sleep time. Comfortable bed, plenty of parking.

A basic hotel showing it's age on carpeting and door frames. One half of the rooms face the highway; luckily the noise diminished during sleep time. Comfortable bed, plenty of parking.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 00:00

Antes de 11:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

Tem uma pergunta?

As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

outubro 2026

novembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.