Holiday Inn Express Rochester - Greece by IHG

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Très belle expérience très propre!

Good

We spent 3 nights the first morning housekeeping came early morning that was the last time we saw them. TV remote didn't work, Nothing was refilled the entire time. I had to ask for clean towels.We arrived around 1130 PM and asked if they had a soda machine or somewhere we could purchase soda. I was told in the cooler. I walked to the cooler removed two 12 ounce cans of coke and asked how much they were. The gentleman said $4.00 I handed him a $5 dollar bill he laughed and said no they are $4.00 each. I paid for the soda and went to our room. The pass key did not work we had to go back to the desk every day and have the door pass keys reset. I was not told there would be a $100.00 charge on my charge card because I booked with Hotels com. The staff said if I didn't use incidentals it would be returned in around 48 hours because my card didn't match the card used to book and pay for the room. The breakfast was very nice and the area kept nice and clean. I will definitely rethink my decision the next time I book a hotel.

The Holiday Inn Express Rochester, on February 28 – March 3, lobby was under construction, it appears to be a limited face lift. Any 4 stars ratings are attributed to the “face lift”. The room itself and the staff were 5 stars. The room was clean. A lamp lite was out but was repaired early the next day – there were no excuses just a quick repair - nice. The bathroom was small but functional. I liked it – why waste space in a bathroom while taking away space from the living area? Getting used to the room's heater was interesting. It had a loud start then continue rapidly to heat up the room. The water in the bathroom was quick to heat up. The breakfast food was good. My schedule was busy. I did not have to time to see the Gym. The parking area was good. The snow plowed no issures there. Everything, shopping, restaurants were close by including the Highway.