Fairfield Inn & Suites by Marriott Williamsburg

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The hotel is a bit run down compared to others on the strip. I don’t know why when you opt for two beds in the bedroom they only have double beds as the room is big enough for two queens. No one came to make up our room even though it’s supposed to be every other day and we called on Day 3. Said someone was coming, no one came, had to call Day 4 again. Then on Day 5 someone came in and made one of the 3 beds. Also left a big wall mount bottle of body wash (which we didn’t need, since one of the bathrooms had just 2 body washes and conditioner, no shampoo) just sitting out on the sink. Also the breakfast is awful, not any better than all these places that include scrambled eggs and make your own waffles. The turkey sausage was inedible. We went out for breakfast after day 1. Our room keycards also locked us out day 4 of 5, had to get them rekeyed. Staff was helpful. Would not stay here again.

Friendly service

All the employees were so nice and helpful.

How you assign rooms, by giving customers the room they choose online.