Parkway Hotel & Spa

Clean room although cleaners tried to come in on our last morning before check out time. Dud apologise. Breakfast was good although sometimes a little tight on the coffee. Toast machine under does the toast on first pass, burns it on 2nd. Staff ok but a smile wouldn’t go amiss

On arrival at 5.45pm was told that would need to eat at 6pm as was too busy later on, 2nd evening was a curry event so had to travel out both evenings for food. Was told breakfast was u till 10am however it finished at 9.30am. Was told checkout on the Saturday was 10am however it was 11am on weekend, also housekeeping entered our room at 9.10am to clean we hadn’t even had our breakfast delivered which was due at 9.45 and was cold.

Breakfast was great, staff really nice and friendly. Room was clean and tidy, only gripe would be the size and position of the tv. It’s low down and small but apart from that it’s all good

I received an email on the Friday saying because they were putting in a new jacuzzi and haven’t finished the work, there would be no access to the sauna, steam or jacuzzi (of course). It was too late to cancel, but the whole point of staying in this particular hotel was for access to these amenities. Spoke to the manager and sent emails expressing disappointment. There was nothing in compensation offered at all. Very poor!

This is not a pet friendly hotel. Lovely hotel and staff. Spa facilities are excellent and more work is in progress. Evening meal in the restaurant was excellent as was the breakfast. We certainly will return.