The Old Palace Lodge

Staff were very helpful Nice hotel

The hotel itself was good , the room was clean and furniture in good condition, which so often it’s not , but when i entered to check in I was made to feel like I was intruding, like it was an effort for the reception person to deal with me , they remained seated the whole time . There was no water in my room , usually there are bottled water in the fridge or on the side , when I went back to reception to ask if there is any , I was told to go to the bar , “ he’d sort it out “ when I did I was told it would be £4.25 I wasn’t happy and then I asked him if he’d charge it to my room ? He said no , the bar was a seperate entity to the hotel and no charging , I was made to walk all the way back to my room to get money which was at the other end of the hotel . Considering I paid over £100 fo a night I thought I’d get a bottle of water , as most hotels do .

Our stay was pleasant enough for the purpose of an overnight sleep before a flight from LTN airport in the morning. The service from the staff was excellent at check in & check out & also when we needed some fruit cutting. The bathroom was very clean but the bedside cabinets & lamps next to the beds were dusty. The mattresses in our room definitely need replacing as you could feel the springs. Overall though it was acceptable for the value.

Very nice place to stay. Lovely and helpful staff

Welcoming staff as we arrived late. Room tired but serviceable. Not sure about door mat between bedroom & bathroom.