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JEN Penang Georgetown by Shangri-La

81 USD

a notte

Media per ottobre

JEN Penang Georgetown by Shangri-La - Ingresso interno

JEN Penang Georgetown by Shangri-La - Camera

JEN Penang Georgetown by Shangri-La - Camera

JEN Penang Georgetown by Shangri-La - Vista dalla camera

JEN Penang Georgetown by Shangri-La - Bagno

Prezzi per JEN Penang Georgetown by Shangri-La

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81 USD

a notte

Media per ottobre

Prezzi medi mensili

Presso JEN Penang Georgetown by Shangri-La, il prezzo per notte è in media di 81 USD nel mese più economico (ottobre) e di 94 USD nel mese più caro (settembre), in base agli ultimi 12 mesi.

Prezzo medio per notte presso JEN Penang Georgetown by Shangri-La per mese, ultimi 12 mesi (USD)
Mese	Prezzo medio
gennaio	83 USD
febbraio	92 USD
marzo	85 USD
aprile	86 USD
maggio	89 USD
giugno	89 USD
luglio	94 USD
agosto	91 USD
settembre	94 USD
ottobre	81 USD
novembre	84 USD
dicembre	88 USD

Prezzo più alto: settembre (circa 94 USD)

Prezzo più basso: ottobre (circa 81 USD)

Informazioni su questa struttura

Approfitta dei servizi ricreativi disponibili, che includono un centro fitness aperto 24 ore su 24, una piscina all'aperto e una sauna. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagame...

Servizi

Approfitta dei servizi ricreativi disponibili, che includono un centro fitness aperto 24 ore su 24, una piscina all'aperto e una sauna. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e un servizio babysitter a pagamento.

Servizi per le aziende

Potrai usufruire di accesso gratuito a Internet via cavo, un business center e servizio auto o limousine. Un hotel è ideale per l'organizzazione di eventi, grazie a un centro congressi e sale riunioni. Potrai usufruire di una navetta da e per l'aeroporto 24 ore su 24 a pagamento; inoltre, in loco troverai il un parcheggio gratuito.

Ristorazione

Goditi il pranzo, la cena o il brunch proposte da Cafe Jen, un ristorante specializzato in cucina locale e internazionale, o approfitta del servizio in camera con orario limitato. Dissetati con il tuo drink preferito! Presso questa struttura troverai un bar/lounge. La colazione continentale è disponibile a pagamento tutti i giorni dalle ore 06:30 alle ore 10:30.

Camere

Rilassati in una delle 443 camere della struttura, complete di aria condizionata e TV LED. La connessione Internet inclusa, wireless e via cavo, ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca o doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, cassaforte (adatta a contenere un laptop) e scrivanie.

Posizione

Se decidi di soggiornare in JEN Penang Georgetown by Shangri-La, ti troverai al centro di George Town, a pochi passi da 1st Avenue Mall e KOMTAR. Questo hotel per famiglie dista 0,9 km da Prangin Mall.

Nelle vicinanze

1st Avenue Mall(0.1 miglia)
KOMTAR(0.1 miglia)
Prangin Mall(0.1 miglia)
Hin Bus Depot Art Centre(0.2 miglia)
Kidland Penang(0.3 miglia)
The Top a Komatar(0.3 miglia)
Chit Tiau Lor Ban San(0.5 miglia)
Via degli Armeni(0.5 miglia)
Mercato Pasar Chowrasta(0.5 miglia)
Sito Storico UNESCO di Georgetown(0.6 miglia)
Cannon Street(0.6 miglia)
New World Park(0.6 miglia)
Kapitan Keling Mosque(0.7 miglia)
Batik Painting Museum Penang(0.7 miglia)
Leong San Tong Khoo Kongsi(0.7 miglia)
L'aeroporto più comodo per raggiungere JEN Penang Georgetown by Shangri-La è Aeroporto Internazionale di Penang (PEN)(10.9 miglia)

Parcheggio
Navetta da/Per aeroporto
Ristorante
Piscina
Business center
Servizio in camera

Posizione

Magazine Road, Downtown George Town, George Town, Distretto di Timur Laut Pulau Pinang, Penang, Malesia

1st Avenue Mall (0.1 miglia)

KOMTAR (0.1 miglia)

Prangin Mall (0.1 miglia)

Hin Bus Depot Art Centre (0.2 miglia)

Kidland Penang (0.3 miglia)

The Top a Komatar (0.3 miglia)

Altre informazioni sulla posizione

Opzioni camera

9

Camera familiare, 1 letto king (Club)

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 3

344 ft²

Aria condizionata

Wi-Fi (gratuito)

Divano letto

5

Suite Executive, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 3

646 ft²

Aria condizionata

Wi-Fi (gratuito)

Divano letto

6

Camera Deluxe, 2 letti singoli

Dettagli della camera

2 Letti Singoli

Posti letto: 2

301 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

7

Camera Deluxe, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

301 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

8

Camera familiare, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 3

344 ft²

Aria condizionata

Wi-Fi (gratuito)

Divano letto

6

Appartamento, 1 letto king

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 3

646 ft²

Zona pranzo separata

Aria condizionata

Wi-Fi (gratuito)

Angolo cottura

6

Camera Deluxe, 2 letti singoli (Club)

Dettagli della camera

2 Letti Singoli

Posti letto: 2

301 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

6

Camera Deluxe, 1 letto king (Club)

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 2

301 ft²

Aria condizionata

Wi-Fi (gratuito)

Bagno privato

Recensioni degli ospiti su JEN Penang Georgetown by Shangri-La

8.5

Ottimo

Sulla base di 11.699 recensioni verificate

Per quale tipo di viaggio viene scelta la struttura?

Lavoro

21%

In coppia

28%

Famiglia

30%

Gruppo

12%

In solitaria

6%

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

JEN Penang Georgetown by Shangri-La è apprezzato dai viaggiatori per la posizione centrale e comoda, vicino a centri commerciali e siti storici, per il personale generalmente cortese e le camere pulite e confortevoli, sebbene alcuni segnalino occasionali problemi di servizio e di manutenzione che ne compromettono la coerenza.

Servizi

Opinioni contrastanti

Pulizia

Opinioni contrastanti

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Cosa pensano gli ospiti

JEN Penang Georgetown by Shangri-La è apprezzato dai viaggiatori per la posizione centrale e comoda, vicino a centri commerciali e siti storici, per il personale generalmente cortese e le camere pulite e confortevoli, sebbene alcuni segnalino occasionali problemi di servizio e di manutenzione che ne compromettono la coerenza.

La colazione è spesso elogiata per la varietà e la qualità, con un comodo club lounge per snack e bevande. La struttura include una piscina, una palestra e un lobby bar con musica dal vivo, anche se alcuni ritengono la piscina un po' spartana e possono riscontrare problemi con l'attrezzatura o orari di apertura limitati. Ci si può aspettare un soggiorno in città comodo e con un buon rapporto qualità-prezzo, ma con qualche piccolo difetto.

Servizi

Opinioni contrastanti

Pulizia

Opinioni contrastanti

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Servizi

La struttura offre una piscina, una palestra, un club lounge e un lobby bar con musica dal vivo. Alcuni ospiti trovano la piscina basica o datata e segnalano problemi con l'attrezzatura o orari di apertura limitati, mentre altri ritengono la palestra adeguata e il lounge comodo.

Recensioni degli ospiti correlate

8

Tom

25 gen 2026

·

Soggiorno di 4 notti

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

8

Scott

22 mag 2025

·

Soggiorno di 6 notti

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

8

Soh Guat Cindy

2 mag 2024

·

Soggiorno di 2 notti

My first trip to Penang and after reading past reviews decided to go with JEN Penang. The stay was pleasant and the staff were very courteous plus super helpful. Location wise it is within walking distance to many attractions nearby and the famous Top of Penang. Buffet breakfast has a very good spread of food choices and tasty. I would say there are 2 areas which probably need some step up. Firstly, the pool closes at 7pm and we didn’t get the chance to use it as our day trip ends about 6.45pm. The other was the room card key. Only one key plus a dummy for inserting inside the room. Maybe I should ask if we could have extra key card coz the timing needs to be right to get back to the room with just one card. Overall, highly recommended for the value and accessibility to the area.

My first trip to Penang and after reading past reviews decided to go with JEN Penang. The stay was pleasant and the staff were very courteous plus super helpful. Location wise it is within walking distance to many attractions nearby and the famous Top of Penang. Buffet breakfast has a very good spread of food choices and tasty. I would say there are 2 areas which probably need some step up. Firstly, the pool closes at 7pm and we didn’t get the chance to use it as our day trip ends about 6.45pm. The other was the room card key. Only one key plus a dummy for inserting inside the room. Maybe I should ask if we could have extra key card coz the timing needs to be right to get back to the room with just one card. Overall, highly recommended for the value and accessibility to the area.

8

Darron

17 mag 2023

·

Soggiorno di 3 notti

I am a regular at the Jen Hotel. It is well located to explore the town and has shopping malls adjacent to it although they are in decline as the major department stores have now gone. The staff are all friendly and helpful. The restaurant has a good breakfast selection. The hotel was refurbished a few years ago and offers comfortable accommodation and offers great views from the club lounge. I recommend the club rooms as they offer excellent value and the benefit of drinks and nibbles of an evening. It's a great place to relax after exploring the town. I only have one criticism, the hotel has installed a floating barrier across the pool that prevents anyone wanting to complete laps or at least swim to swim to each end. I found this disappointing and I will likely consider other hotel options in the future as I prefer to have a pool when travelling that you can enjoy and can swim freely.

I am a regular at the Jen Hotel. It is well located to explore the town and has shopping malls adjacent to it although they are in decline as the major department stores have now gone. The staff are all friendly and helpful. The restaurant has a good breakfast selection. The hotel was refurbished a few years ago and offers comfortable accommodation and offers great views from the club lounge. I recommend the club rooms as they offer excellent value and the benefit of drinks and nibbles of an evening. It's a great place to relax after exploring the town. I only have one criticism, the hotel has installed a floating barrier across the pool that prevents anyone wanting to complete laps or at least swim to swim to each end. I found this disappointing and I will likely consider other hotel options in the future as I prefer to have a pool when travelling that you can enjoy and can swim freely.

10

John

22 lug 2025

·

Soggiorno di 3 notti

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

10

Ming Pei

21 apr 2025

·

Soggiorno di 3 notti

Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time

Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time

10

Michael

19 mag 2023

·

Soggiorno di 3 notti

The hotel is excellent, service is great, helpful staff. Great the Lounge on 16th floor, all day food and drink, 5-7 free wine beer etc . The shopping centre close by not much in variety, and not all rented. So only negative which for me not important in shopping mall stuff.

The hotel is excellent, service is great, helpful staff. Great the Lounge on 16th floor, all day food and drink, 5-7 free wine beer etc . The shopping centre close by not much in variety, and not all rented. So only negative which for me not important in shopping mall stuff.

8

Sumithra Devi Do

4 giu 2023

·

Soggiorno di 2 notti

At the start, it was quite a wait for the room to be ready even though we wished to check in slightly earlier, and they told us to come in at 3. At 3, they still took some time to prepare the room. The housekeeping is slow and is not attentive to litter or empty bottles left outside the room. So this is an area to improve on. Also surprising that there is no spa at this hotel, as the daily rate for the room is quite high. I may not be inclined to return to this hotel in future sadly. However, the concierge at the porter side are helpful and efficient aa compared to the front line receptionists. Rooms are quite well maintained, but the dustbins are not lined with plastic bags. So its not very hygienic.

At the start, it was quite a wait for the room to be ready even though we wished to check in slightly earlier, and they told us to come in at 3. At 3, they still took some time to prepare the room. The housekeeping is slow and is not attentive to litter or empty bottles left outside the room. So this is an area to improve on. Also surprising that there is no spa at this hotel, as the daily rate for the room is quite high. I may not be inclined to return to this hotel in future sadly. However, the concierge at the porter side are helpful and efficient aa compared to the front line receptionists. Rooms are quite well maintained, but the dustbins are not lined with plastic bags. So its not very hygienic.

10

Taig

1 apr 2024

·

Soggiorno di 3 notti

Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel.

Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel.

6

Tuck Wah

17 ago 2024

·

Soggiorno di 2 notti

While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.

While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.

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Pulizia

Molti ospiti segnalano camere pulite, ma alcuni notano delle lacune come polvere, oggetti dimenticati nelle camere, presenza di insetti o mancato rifornimento di articoli da toeletta, suggerendo un servizio di pulizia non sempre uniforme.

Recensioni degli ospiti correlate

2

Siu Tong

27 nov 2023

·

Soggiorno di 4 notti

On 19-23 Nov 2023 stay, found silverfish and showed hotel staff pictures, requested room change but staff refused. After cleaning, no refill of toilet paper. Very disappointed. Cannot go there or recommend anyone to stay in this hotel again.

On 19-23 Nov 2023 stay, found silverfish and showed hotel staff pictures, requested room change but staff refused. After cleaning, no refill of toilet paper. Very disappointed. Cannot go there or recommend anyone to stay in this hotel again.

10

Phyllis

19 set 2023

·

Soggiorno di 2 notti

Overall was good. Just that the room furniture and wall are very dusty.

Overall was good. Just that the room furniture and wall are very dusty.

10

Adilah

2 giu 2023

·

Soggiorno di 3 notti

My room, 1110, was very dusty. I would like to suggest to vacuum up the whole room before putting guests in. Other than that, it was a very very pleasant experience. Definitely recommended!!!

My room, 1110, was very dusty. I would like to suggest to vacuum up the whole room before putting guests in. Other than that, it was a very very pleasant experience. Definitely recommended!!!

10

Chang Sen Tony

6 ott 2025

·

Soggiorno di 3 notti

Clean room Friendly staffs.

Clean room Friendly staffs.

10

Chin ken

18 dic 2022

·

Soggiorno di 19.343 notti

Room clean and spacious for three persons. Breakfast is great. Staff is efficient and courteous

Room clean and spacious for three persons. Breakfast is great. Staff is efficient and courteous

10

Sonia

23 gen 2026

·

Soggiorno di 4 notti

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

6

jolyn

1 gen 2025

·

Soggiorno di 1 notte

Pillows too soft, didnt have good night sleep for the 8 nights. A bit dusty in the room. But i guess is normal. Staff are all very friendly and enthusiatic about their work. Buffet breakfast varieties a lot. Overall still okay.

Pillows too soft, didnt have good night sleep for the 8 nights. A bit dusty in the room. But i guess is normal. Staff are all very friendly and enthusiatic about their work. Buffet breakfast varieties a lot. Overall still okay.

6

Wing Ni

13 ago 2024

·

Soggiorno di 3 notti

The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.

The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.

10

Goh

11 ago 2024

·

Soggiorno di 3 notti

The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.

The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.

8

Sam

22 giu 2025

·

Soggiorno di 3 notti

Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.

Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.

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Camere

Le camere sono generalmente confortevoli, con molti che notano la spaziosità e la qualità dei letti; alcuni menzionano però camere piccole o datate, cuscini troppo morbidi, un numero limitato di canali TV, rumore proveniente da ascensori o corridoi e aria condizionata rumorosa o poco efficiente.

Recensioni degli ospiti correlate

10

Bree

2 giu 2025

·

Soggiorno di 3 notti

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.

8

Ding

27 nov 2023

·

Soggiorno di 3 notti

Pillows were too soft and were uncomfortable for me. Very happy for the family room that allowed for the family to sleep comfortably together in the same room. Conveniently located to the heritage areas and nearby malls. Was odd that combs were not provided with the room but that's a minor issue.

Pillows were too soft and were uncomfortable for me. Very happy for the family room that allowed for the family to sleep comfortably together in the same room. Conveniently located to the heritage areas and nearby malls. Was odd that combs were not provided with the room but that's a minor issue.

10

TEOH

29 mag 2024

·

Soggiorno di 1 notte

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

8

CHI LUNG CHARLES

14 set 2024

·

Soggiorno di 3 notti

酒店雖然舊，但保養好並且很整潔，員工有禮貌及工作效率也很快。只是房間隔音很差，門外或隔壁房間聲音都聽得很清楚。

酒店雖然舊，但保養好並且很整潔，員工有禮貌及工作效率也很快。只是房間隔音很差，門外或隔壁房間聲音都聽得很清楚。

8

Don

24 lug 2023

·

Soggiorno di 3 notti

Overall is good. Only the TV programme selection are super limited. There isn't much programmes to watch while relaxing in the room. Room door can be enhanced as the door seems like has a gap in between after locking in. Thank you for your hospitality,Jen Penang!

Overall is good. Only the TV programme selection are super limited. There isn't much programmes to watch while relaxing in the room. Room door can be enhanced as the door seems like has a gap in between after locking in. Thank you for your hospitality,Jen Penang!

8

Ng Hang

20 mar 2025

·

Soggiorno di 4 notti

My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.

My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.

10

po shen

27 apr 2025

·

Soggiorno di 2 notti

我住的房間電梯的運行聲音困擾了我兩天

我住的房間電梯的運行聲音困擾了我兩天

8

Lai Yue Gloria

8 nov 2025

·

Soggiorno di 3 notti

The room is smaller than expected however location is very good

The room is smaller than expected however location is very good

10

Wing Kee

14 dic 2025

·

Soggiorno di 2 notti

The room was spacious and clean The bed was very good had a few good night sleep. STAFFaattattentive and vortiod

The room was spacious and clean The bed was very good had a few good night sleep. STAFFaattattentive and vortiod

6

Seow Lian Jessica

3 lug 2025

·

Soggiorno di 1 notte

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound

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Servizio

Il personale è ampiamente descritto come cordiale e disponibile, sia alla reception, al concierge che al ristorante, con esempi di particolare attenzione. Tuttavia, gli ospiti segnalano anche check-in lenti o irregolari, problemi di comunicazione e occasionali maleducazioni o richieste non evase.

Recensioni degli ospiti correlate

4

EngChyeAndrew

25 mar 2024

·

Soggiorno di 3 notti

I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.

I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.

8

Tan Mui Wah

19 lug 2023

·

Soggiorno di 1 notte

The check in is terrible as I waited more than 30 minutes as there is only one counter manning for guests check in and check out.

The check in is terrible as I waited more than 30 minutes as there is only one counter manning for guests check in and check out.

6

Lee Chin

2 gen 2026

·

Soggiorno di 4 notti

The stay was good overall, and I was satisfied with most aspects. The counter staff and concierge were friendly and helpful. Their service was greatly appreciated. However, the operator customer service was rude and often sarcastic, which negatively impacted the experience. The housekeeping service did not replenish the tissues, which was a minor inconvenience. The pillows were too soft for my preference.

The stay was good overall, and I was satisfied with most aspects. The counter staff and concierge were friendly and helpful. Their service was greatly appreciated. However, the operator customer service was rude and often sarcastic, which negatively impacted the experience. The housekeeping service did not replenish the tissues, which was a minor inconvenience. The pillows were too soft for my preference.

10

Tieu Ngoc

14 lug 2024

·

Soggiorno di 3 notti

Overall is was good. Staff are very helpful and friendly. Initially the checking in processes was a bit slow since there was only one counter open. Afterwards they open more counter. The check on staff was quick to check us in. Facilities was good.

Overall is was good. Staff are very helpful and friendly. Initially the checking in processes was a bit slow since there was only one counter open. Afterwards they open more counter. The check on staff was quick to check us in. Facilities was good.

10

Pui Man

26 dic 2025

·

Soggiorno di 5 notti

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

10

Sonia

23 gen 2026

·

Soggiorno di 4 notti

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

6

Victoria Suzanne

30 nov 2024

·

Soggiorno di 1 notte

Expected better service from the ShangriLa brand. Staff were not very friendly or helpful.

Expected better service from the ShangriLa brand. Staff were not very friendly or helpful.

10

Alex

2 ott 2025

·

Soggiorno di 3 notti

2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.

2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.

10

yen pheng

24 mag 2025

·

Soggiorno di 2 notti

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends

6

Wee Lam

25 giu 2024

·

Soggiorno di 4 notti

Need to request things like hand towels and bath gel. Given 1smaĺl bottle for the day. Request to fold up the sofa bed. But it was not done. Paid for 4 stars hotel standard like 3 stars. First day toilet paper was left over from last guests. Not replace with new one. Morning even do not disturb sign is on cleaner still knock and try to open the door. Overall not happy with the service provided by the hotel this time. Next trip will look for better service hotel.

Need to request things like hand towels and bath gel. Given 1smaĺl bottle for the day. Request to fold up the sofa bed. But it was not done. Paid for 4 stars hotel standard like 3 stars. First day toilet paper was left over from last guests. Not replace with new one. Morning even do not disturb sign is on cleaner still knock and try to open the door. Overall not happy with the service provided by the hotel this time. Next trip will look for better service hotel.

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Posizione

Posizione altamente centrale, adiacente a Komtar e a centri commerciali, con facile accesso a street food, autobus e numerosi siti storici a piedi o tramite Grab. Alcuni segnalano strade trafficate difficili da attraversare.

Recensioni degli ospiti correlate

8

Tom

25 gen 2026

·

Soggiorno di 4 notti

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

10

Patricia

10 feb 2025

·

Soggiorno di 4 notti

Enjoyed the convenience of the central location.

Enjoyed the convenience of the central location.

10

TEOH

29 mag 2024

·

Soggiorno di 1 notte

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

10

Heng Wai

26 feb 2023

·

Soggiorno di 3 notti

Located beside KOMTAR and walkable to the tourist attractions in Georgetown areas and local hawker food stall.

Located beside KOMTAR and walkable to the tourist attractions in Georgetown areas and local hawker food stall.

10

Suliasti

18 set 2025

·

Soggiorno di 3 notti

Good hotel & best location

Good hotel & best location

10

Junhong Jeremy

31 ago 2025

·

Soggiorno di 2 notti

Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.

Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.

8

Michael

9 nov 2025

·

Soggiorno di 2 notti

Decent 4 star hotel near Komtar. Close to everything so walking works. Komtar itself is getting very outdated by now and needs a major rehaul.

Decent 4 star hotel near Komtar. Close to everything so walking works. Komtar itself is getting very outdated by now and needs a major rehaul.

8

KWOK KEUNG

9 ago 2024

·

Soggiorno di 3 notti

excellent location and located in the heart of Unesco Heritage site, also walking distance from malls and local food to explore, spacious room, free parking is provided, staff is nice, buffet breakfast has variety of choice. Overall satisfied with my stays in Penang.

excellent location and located in the heart of Unesco Heritage site, also walking distance from malls and local food to explore, spacious room, free parking is provided, staff is nice, buffet breakfast has variety of choice. Overall satisfied with my stays in Penang.

10

Sirilak

28 apr 2024

·

Soggiorno di 2 notti

Location is the best easy to travel around. The hotel is clean and quiet. The staffs are friendly. The breakfast is great.

Location is the best easy to travel around. The hotel is clean and quiet. The staffs are friendly. The breakfast is great.

10

Raymond

1 ago 2024

·

Soggiorno di 2 notti

Great location with easy access to local attractions.

Great location with easy access to local attractions.

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Ristorazione

La colazione è spesso elogiata per la varietà e la qualità, e il club lounge è comodo per bevande e spuntini leggeri. Alcuni ospiti hanno però trovato alcuni articoli freddi o costosi e la scelta vegetariana limitata.

Recensioni degli ospiti correlate

8

Tom

25 gen 2026

·

Soggiorno di 4 notti

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

8

Scott

22 mag 2025

·

Soggiorno di 6 notti

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

10

John

22 lug 2025

·

Soggiorno di 3 notti

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

10

Chun Kiat Colin

29 dic 2023

·

Soggiorno di 4 notti

The Club Lounge was very convenient for breakfast and free canapes and drinks every day. Highly recommended.

The Club Lounge was very convenient for breakfast and free canapes and drinks every day. Highly recommended.

10

Thu lap

17 nov 2025

·

Soggiorno di 4 notti

Very good breakfast lot of variety good customer service comfortable bed

Very good breakfast lot of variety good customer service comfortable bed

10

Pui Man

26 dic 2025

·

Soggiorno di 5 notti

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

8

Hua Teck

14 ago 2025

·

Soggiorno di 3 notti

Lunch buffet is ok only as food would be better if it’s hot.

Lunch buffet is ok only as food would be better if it’s hot.

6

Morag

17 nov 2024

·

Soggiorno di 8 notti

I stay here a lot, every year, However the food and drink options in the club lounge seem to have deteriorated every year, not sure the benefits of the club lounge are worth it any more, may as well pay for the cheaper rooms. New club lounge staff have no idea of what customer service is either, they need to learn from the old hands who are excellent. Also the aircon in the apartments is almost useless, just not cold at all, they need to look at that. I changed after one night to another apartment room but the aircon was just as bad in that room too. Most days the food at breakfast downstairs was cold and the coffee from the machines was always only luke warm, I pointed this out many times and nothing was changed.

I stay here a lot, every year, However the food and drink options in the club lounge seem to have deteriorated every year, not sure the benefits of the club lounge are worth it any more, may as well pay for the cheaper rooms. New club lounge staff have no idea of what customer service is either, they need to learn from the old hands who are excellent. Also the aircon in the apartments is almost useless, just not cold at all, they need to look at that. I changed after one night to another apartment room but the aircon was just as bad in that room too. Most days the food at breakfast downstairs was cold and the coffee from the machines was always only luke warm, I pointed this out many times and nothing was changed.

10

Rina

16 mag 2024

·

Soggiorno di 2 notti

The breakfast is one of the best!

The breakfast is one of the best!

8

HUI SERN

29 set 2024

·

Soggiorno di 2 notti

Breakfast buffet spread is good. Overall good

Breakfast buffet spread is good. Overall good

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8

SJ

4 settimane fa

·

Soggiorno di 4 notti

Bathroom should be more clean, especially the handbasin.

Bathroom should be more clean, especially the handbasin.

10

Sam

13 set 2026

·

Soggiorno di 7 notti

Reception is staffed by super stars thank you for having me.

Reception is staffed by super stars thank you for having me.

8

RICKY

7 set 2026

·

Soggiorno di 5 notti

客房很滿意地點一流職員大部分都很好除了房口部( house keeping ) 實在太差不滿意的地方太多了希望能好好改善

客房很滿意地點一流職員大部分都很好除了房口部( house keeping ) 實在太差不滿意的地方太多了希望能好好改善

10

Jack

30 lug 2026

·

Soggiorno di 2 notti

Clean room and good location

Clean room and good location

10

Bettina

25 lug 2026

·

Soggiorno di 3 notti

Er rigtigt godt hotel med en god og central beliggenhed til at udforske George Town til fods.

Er rigtigt godt hotel med en god og central beliggenhed til at udforske George Town til fods.

Politiche della struttura

Istruzioni per il check-in

Tutto ciò che devi sapere per un check-in senza problemi.

Check-in

Check-out

Dalle 15:00 alle 06:00

Prima delle 12:00

Informazioni utili

Ulteriori condizioni e informazioni su questa struttura.

Servizi extra

Servizi aggiuntivi a pagamento che puoi richiedere.

Hai delle domande?

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Prezzi per le prossime date

ottobre 2026

novembre 2026

Più economico

Più costoso

Prezzo medio per notte per tutte le offerte, con tasse e costi.

Prezzi in USD per 2 ospiti, aggiornati ogni giorno.

Questa struttura offre trasferimenti dall'aeroporto (possono essere previsti supplementi). Contatta la struttura 24 ore prima dell'arrivo per organizzare il servizio, utilizzando i recapiti riportati sulla conferma della prenotazione. Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. Gli ospiti che prenotano piani tariffari con colazione inclusa riceveranno la colazione per gli ospiti a partire dai 12 anni. Il parcheggio dell'hotel è situato nel seminterrato ed è collegato alla hall da una scala di 16 gradini. Gli ospiti possono scegliere di lasciare i bagagli all'ingresso principale dell'hotel prima di parcheggiare il veicolo. I posti auto dell'hotel sono soggetti a disponibilità. Se il parcheggio della struttura è al completo, gli ospiti possono usufruire di altre aree parcheggio, soggette a una tariffa oraria, di fronte all'hotel o presso il centro commerciale 1st Avenue Mall. In questo caso avranno diritto a un rimborso spese, da richiedere presso la reception al momento del check-out.

Il check-in deve essere effettuato da una persona con almeno 18 anni.

Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Gli ospiti devono contattare questa struttura in anticipo per prenotare un parcheggio in loco.
Questa struttura accetta pagamenti con carte di credito e i contanti
La struttura è dotata di un estintore antincendio
Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.

Un bambino di età pari o inferiore a 5 anni soggiorna gratuitamente nella camera dei genitori o tutori, utilizzando i letti presenti.
Nelle camere della struttura sono ammessi solo gli ospiti registrati.
È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.
Nella struttura non sono ammessi animali, inclusi quelli per l'assistenza ai disabili.

Costo colazione continentale: 70 MYR per gli adulti e 35 MYR per i bambini (importi approssimativi).
Navetta per l'aeroporto: 96 MYR per veicolo (solo andata, massimo 4 persone)
Supplemento parcheggio nelle vicinanze: 72 MYR al giorno

È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.