Voltar à pesquisa

JEN Penang Georgetown by Shangri-La

US$ 81

/noite

Média para outubro

JEN Penang Georgetown by Shangri-La - Entrada (vista interior)

JEN Penang Georgetown by Shangri-La - Quarto

JEN Penang Georgetown by Shangri-La - Quarto

JEN Penang Georgetown by Shangri-La - Vista do quarto

JEN Penang Georgetown by Shangri-La - Casa de banho

Preços para JEN Penang Georgetown by Shangri-La

Selecione datas para ver preços e disponibilidade

US$ 81

/noite

Média para outubro

Preços médios mensais

Em JEN Penang Georgetown by Shangri-La, o preço por noite é, em média, US$ 81 no mês mais barato (outubro) e US$ 94 no mês mais caro (setembro), com base nos últimos 12 meses.

Preço médio por noite em JEN Penang Georgetown by Shangri-La por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 83
fevereiro	US$ 92
março	US$ 85
abril	US$ 86
maio	US$ 89
junho	US$ 89
julho	US$ 94
agosto	US$ 91
setembro	US$ 94
outubro	US$ 81
novembro	US$ 84
dezembro	US$ 88

Mais caro: setembro (aprox. US$ 94)

Mais barato: outubro (aprox. US$ 81)

Sobre este alojamento

Há várias opções de lazer e entretenimento ao seu dispor, incluindo um health club aberto 24 horas, uma piscina exterior e Sauna. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa).

Comodidades

Há várias opções de lazer e entretenimento ao seu dispor, incluindo um health club aberto 24 horas, uma piscina exterior e Sauna. As facilidades adicionais incluem Wi-fi grátis, serviços de concierge e serviço de baby-sitter (sobretaxa).

Comodidades para negócios

As principais comodidades incluem acesso à internet com fios grátis, um business center e aluguer de limusinas. Entre os espaços para eventos este hotel contam-se um centro de conferências e salas de reuniões. Este hotel conta com transporte de/para o aeroporto (disponível 24 horas) mediante uma sobretaxa e há estacionamento grátis no local.

Restaurante

Satisfaça o seu apetite no Cafe Jen, um restaurante especializado em cozinha local e internacional que serve almoços, jantares e brunches (fins de semana). Se preferir quedar-se no aconchego dos aposentos, dê uma vista de olhos pelo menu do serviço de quarto (a horas específicas). Peça o seu cocktail favorito no bar/lounge. Este hotel serve pequenos-almoços continentais diariamente entre as 6:30 e as 10:30 mediante uma sobretaxa.

Quartos

Sinta-se em casa num dos 443 quartos com ar condicionado e um televisor LED. Ligue-se à internet com e sem fios gratuita para estar sempre contactável. Em alternativa, assista a uma seleção de canais via satélite. As casas de banho privativas dispõem de uma banheira ou um polibã, artigos de higiene grátis e secadores de cabelo. As comodidades incluem ainda telefone, além de cofres com capacidade para computadores portáteis e de secretárias.

Localização

Se optar por uma estadia nJEN Penang Georgetown by Shangri-La, ficará numa localização central em George Town, a alguns passos de Centro Comercial 1st Avenue Mall e de KOMTAR. Este hotel para famílias está a 0,9 km (0,6 mi) de Mercado de Prangin.

O que há nas proximidades

Centro Comercial 1st Avenue Mall(0.1 milhas)
KOMTAR(0.1 milhas)
Mercado de Prangin(0.1 milhas)
Hin Bus Depot Art Centre(0.2 milhas)
Kidland Penang(0.3 milhas)
The Top at Komatar(0.3 milhas)
Chit Tiau Lor Ban San(0.5 milhas)
Rua Armênia(0.5 milhas)
Pasar Chowrasta(0.5 milhas)
Sítio Histórico de Georgetown da UNESCO(0.6 milhas)
Rua do Canhão(0.6 milhas)
Parque Novo Mundo(0.6 milhas)
Mesquita de Kapitan Keling(0.7 milhas)
Museu Batik Painting(0.7 milhas)
Leong San Tong Khoo Kongsi(0.7 milhas)
O aeroporto preferencial para JEN Penang Georgetown by Shangri-La é o de Penang (PEN-Aeroporto Internacional de Penang)(10.9 milhas)

Localização

Magazine Road, Baixa de George Town, George Town, Distrito de Timur Laut Pulau Pinang, Estado de Penang, Malásia

Centro Comercial 1st Avenue Mall (0.1 milhas)

KOMTAR (0.1 milhas)

Mercado de Prangin (0.1 milhas)

Hin Bus Depot Art Centre (0.2 milhas)

Kidland Penang (0.3 milhas)

The Top at Komatar (0.3 milhas)

Mais informações sobre a localização

Opções de quartos

9

Quarto Familiar, 1 cama king-size (Club)

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 3

344 ft²

Ar condicionado

Wi-Fi (gratuito)

Sofá-cama

5

Suite Executiva, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 3

646 ft²

Ar condicionado

Wi-Fi (gratuito)

Sofá-cama

6

Quarto Deluxe, 2 camas individuais

Detalhes do quarto

2 Camas Individuais

Dormidas 2

301 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

7

Quarto Deluxe, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

301 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

8

Quarto Familiar, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 3

344 ft²

Ar condicionado

Wi-Fi (gratuito)

Sofá-cama

6

Apartamento, 1 cama king-size

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 3

646 ft²

Área de refeições separada

Ar condicionado

Wi-Fi (gratuito)

Kitchenette

6

Quarto Deluxe, 2 camas individuais (Club)

Detalhes do quarto

2 Camas Individuais

Dormidas 2

301 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

6

Quarto Deluxe, 1 cama king-size (Club)

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

301 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

Avaliações dos hóspedes sobre JEN Penang Georgetown by Shangri-La

8.5

Fabuloso

Com base em 11.699 avaliações verificadas

Quem se hospeda aqui?

Negócios

21%

Casal

28%

Família

30%

Grupos

12%

Individual

6%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No JEN Penang Georgetown by Shangri-La, viajantes destacam uma localização central e agradável para pedestres, perto de shoppings e atrações históricas, além de uma equipe geralmente amigável e quartos limpos e confortáveis. No entanto, também mencionam problemas ocasionais com o serviço e a manutenção que afetam a consistência.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No JEN Penang Georgetown by Shangri-La, viajantes destacam uma localização central e agradável para pedestres, perto de shoppings e atrações históricas, além de uma equipe geralmente amigável e quartos limpos e confortáveis. No entanto, também mencionam problemas ocasionais com o serviço e a manutenção que afetam a consistência.

O café da manhã é frequentemente elogiado pela variedade e qualidade, com um clube lounge conveniente para lanches e bebidas. As instalações incluem uma piscina, academia e um bar no lobby com música ao vivo, embora alguns considerem a piscina básica e possam se frustrar com problemas nos equipamentos ou horários de funcionamento restritos. Espere uma estadia urbana conveniente e com bom custo-benefício, mas com algumas imperfeições.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

As instalações incluem piscina, academia, clube lounge e um bar no lobby com música ao vivo. Alguns hóspedes acham a piscina básica ou antiquada e mencionam problemas com os equipamentos ou horários de funcionamento restritos da piscina, enquanto outros acharam a academia adequada e o lounge conveniente.

Avaliações dos hóspedes relacionadas

8

Tom

25 de jan. de 2026

·

A estadia foi de 4 noites

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

8

Scott

22 de mai. de 2025

·

A estadia foi de 6 noites

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

8

Soh Guat Cindy

2 de mai. de 2024

·

A estadia foi de 2 noites

My first trip to Penang and after reading past reviews decided to go with JEN Penang. The stay was pleasant and the staff were very courteous plus super helpful. Location wise it is within walking distance to many attractions nearby and the famous Top of Penang. Buffet breakfast has a very good spread of food choices and tasty. I would say there are 2 areas which probably need some step up. Firstly, the pool closes at 7pm and we didn’t get the chance to use it as our day trip ends about 6.45pm. The other was the room card key. Only one key plus a dummy for inserting inside the room. Maybe I should ask if we could have extra key card coz the timing needs to be right to get back to the room with just one card. Overall, highly recommended for the value and accessibility to the area.

My first trip to Penang and after reading past reviews decided to go with JEN Penang. The stay was pleasant and the staff were very courteous plus super helpful. Location wise it is within walking distance to many attractions nearby and the famous Top of Penang. Buffet breakfast has a very good spread of food choices and tasty. I would say there are 2 areas which probably need some step up. Firstly, the pool closes at 7pm and we didn’t get the chance to use it as our day trip ends about 6.45pm. The other was the room card key. Only one key plus a dummy for inserting inside the room. Maybe I should ask if we could have extra key card coz the timing needs to be right to get back to the room with just one card. Overall, highly recommended for the value and accessibility to the area.

8

Darron

17 de mai. de 2023

·

A estadia foi de 3 noites

I am a regular at the Jen Hotel. It is well located to explore the town and has shopping malls adjacent to it although they are in decline as the major department stores have now gone. The staff are all friendly and helpful. The restaurant has a good breakfast selection. The hotel was refurbished a few years ago and offers comfortable accommodation and offers great views from the club lounge. I recommend the club rooms as they offer excellent value and the benefit of drinks and nibbles of an evening. It's a great place to relax after exploring the town. I only have one criticism, the hotel has installed a floating barrier across the pool that prevents anyone wanting to complete laps or at least swim to swim to each end. I found this disappointing and I will likely consider other hotel options in the future as I prefer to have a pool when travelling that you can enjoy and can swim freely.

I am a regular at the Jen Hotel. It is well located to explore the town and has shopping malls adjacent to it although they are in decline as the major department stores have now gone. The staff are all friendly and helpful. The restaurant has a good breakfast selection. The hotel was refurbished a few years ago and offers comfortable accommodation and offers great views from the club lounge. I recommend the club rooms as they offer excellent value and the benefit of drinks and nibbles of an evening. It's a great place to relax after exploring the town. I only have one criticism, the hotel has installed a floating barrier across the pool that prevents anyone wanting to complete laps or at least swim to swim to each end. I found this disappointing and I will likely consider other hotel options in the future as I prefer to have a pool when travelling that you can enjoy and can swim freely.

10

John

22 de jul. de 2025

·

A estadia foi de 3 noites

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

10

Ming Pei

21 de abr. de 2025

·

A estadia foi de 3 noites

Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time

Excellent stay, still convenient although no longer directly linked to the mall. You need to cross a slightly busy junction to get to first avenue mall. Near all the yummy food location, easily walkable - all within 5-10 minutes walk. Live band at the bar every Friday, Saturday and Sunday. Will stay again next time

10

Michael

19 de mai. de 2023

·

A estadia foi de 3 noites

The hotel is excellent, service is great, helpful staff. Great the Lounge on 16th floor, all day food and drink, 5-7 free wine beer etc . The shopping centre close by not much in variety, and not all rented. So only negative which for me not important in shopping mall stuff.

The hotel is excellent, service is great, helpful staff. Great the Lounge on 16th floor, all day food and drink, 5-7 free wine beer etc . The shopping centre close by not much in variety, and not all rented. So only negative which for me not important in shopping mall stuff.

8

Sumithra Devi Do

4 de jun. de 2023

·

A estadia foi de 2 noites

At the start, it was quite a wait for the room to be ready even though we wished to check in slightly earlier, and they told us to come in at 3. At 3, they still took some time to prepare the room. The housekeeping is slow and is not attentive to litter or empty bottles left outside the room. So this is an area to improve on. Also surprising that there is no spa at this hotel, as the daily rate for the room is quite high. I may not be inclined to return to this hotel in future sadly. However, the concierge at the porter side are helpful and efficient aa compared to the front line receptionists. Rooms are quite well maintained, but the dustbins are not lined with plastic bags. So its not very hygienic.

At the start, it was quite a wait for the room to be ready even though we wished to check in slightly earlier, and they told us to come in at 3. At 3, they still took some time to prepare the room. The housekeeping is slow and is not attentive to litter or empty bottles left outside the room. So this is an area to improve on. Also surprising that there is no spa at this hotel, as the daily rate for the room is quite high. I may not be inclined to return to this hotel in future sadly. However, the concierge at the porter side are helpful and efficient aa compared to the front line receptionists. Rooms are quite well maintained, but the dustbins are not lined with plastic bags. So its not very hygienic.

10

Taig

1 de abr. de 2024

·

A estadia foi de 3 noites

Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel.

Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel.

6

Tuck Wah

17 de ago. de 2024

·

A estadia foi de 2 noites

While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.

While hotel has always been my favourite whenever I visited Georgetown due to it's location to various food options and places of interest, management seems to be neglecting state of rooms and amenities. Dust is clearly visible on walls, USB ports for charging is no longer working and two treadmills in gym is not working properly. Will be looking elsewhere for my next visit since getting around with Grab is so convenient nowadays.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Muitos hóspedes relatam quartos limpos, mas vários notam falhas como poeira, itens antigos deixados nos quartos, pragas ou falta de reposição de itens, o que sugere uma limpeza inconsistente.

Avaliações dos hóspedes relacionadas

2

Siu Tong

27 de nov. de 2023

·

A estadia foi de 4 noites

On 19-23 Nov 2023 stay, found silverfish and showed hotel staff pictures, requested room change but staff refused. After cleaning, no refill of toilet paper. Very disappointed. Cannot go there or recommend anyone to stay in this hotel again.

On 19-23 Nov 2023 stay, found silverfish and showed hotel staff pictures, requested room change but staff refused. After cleaning, no refill of toilet paper. Very disappointed. Cannot go there or recommend anyone to stay in this hotel again.

10

Phyllis

19 de set. de 2023

·

A estadia foi de 2 noites

Overall was good. Just that the room furniture and wall are very dusty.

Overall was good. Just that the room furniture and wall are very dusty.

10

Adilah

2 de jun. de 2023

·

A estadia foi de 3 noites

My room, 1110, was very dusty. I would like to suggest to vacuum up the whole room before putting guests in. Other than that, it was a very very pleasant experience. Definitely recommended!!!

My room, 1110, was very dusty. I would like to suggest to vacuum up the whole room before putting guests in. Other than that, it was a very very pleasant experience. Definitely recommended!!!

10

Chang Sen Tony

6 de out. de 2025

·

A estadia foi de 3 noites

Clean room Friendly staffs.

Clean room Friendly staffs.

10

Chin ken

18 de dez. de 2022

·

A estadia foi de 19.343 noites

Room clean and spacious for three persons. Breakfast is great. Staff is efficient and courteous

Room clean and spacious for three persons. Breakfast is great. Staff is efficient and courteous

10

Sonia

23 de jan. de 2026

·

A estadia foi de 4 noites

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

6

jolyn

1 de jan. de 2025

·

A estadia foi de 1 noite

Pillows too soft, didnt have good night sleep for the 8 nights. A bit dusty in the room. But i guess is normal. Staff are all very friendly and enthusiatic about their work. Buffet breakfast varieties a lot. Overall still okay.

Pillows too soft, didnt have good night sleep for the 8 nights. A bit dusty in the room. But i guess is normal. Staff are all very friendly and enthusiatic about their work. Buffet breakfast varieties a lot. Overall still okay.

6

Wing Ni

13 de ago. de 2024

·

A estadia foi de 3 noites

The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.

The cleanliness of the hotel room is questionable as I found an old slipper by the side of the bed upon walking into the room. Front desk staff wasn't very helpful in helping to arrange rides to airport and wasn't knowledgeable about tourist attractions.

10

Goh

11 de ago. de 2024

·

A estadia foi de 3 noites

The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.

The room is spacious and clean. The bed was comfy. It is located in the city. Easy accessible to eateries. Next to it is a shopping mall. Will definitely stay here again if to visit penang.

8

Sam

22 de jun. de 2025

·

A estadia foi de 3 noites

Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.

Like - Room cleaniness and prompt room service. Dislike - Lobby couch/sofa are dirty. Due for a wash.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são geralmente confortáveis, com muitos observando layouts espaçosos e boas camas. Alguns mencionam quartos pequenos ou antigos, travesseiros macios, canais de TV limitados, ruído do elevador ou do corredor, e ar condicionado barulhento ou fraco.

Avaliações dos hóspedes relacionadas

10

Bree

2 de jun. de 2025

·

A estadia foi de 3 noites

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.

Great location at the south end of Georgetown, easy walking to great eateries and bars. Very comfortable bed.

8

Ding

27 de nov. de 2023

·

A estadia foi de 3 noites

Pillows were too soft and were uncomfortable for me. Very happy for the family room that allowed for the family to sleep comfortably together in the same room. Conveniently located to the heritage areas and nearby malls. Was odd that combs were not provided with the room but that's a minor issue.

Pillows were too soft and were uncomfortable for me. Very happy for the family room that allowed for the family to sleep comfortably together in the same room. Conveniently located to the heritage areas and nearby malls. Was odd that combs were not provided with the room but that's a minor issue.

10

TEOH

29 de mai. de 2024

·

A estadia foi de 1 noite

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

8

CHI LUNG CHARLES

14 de set. de 2024

·

A estadia foi de 3 noites

酒店雖然舊，但保養好並且很整潔，員工有禮貌及工作效率也很快。只是房間隔音很差，門外或隔壁房間聲音都聽得很清楚。

酒店雖然舊，但保養好並且很整潔，員工有禮貌及工作效率也很快。只是房間隔音很差，門外或隔壁房間聲音都聽得很清楚。

8

Don

24 de jul. de 2023

·

A estadia foi de 3 noites

Overall is good. Only the TV programme selection are super limited. There isn't much programmes to watch while relaxing in the room. Room door can be enhanced as the door seems like has a gap in between after locking in. Thank you for your hospitality,Jen Penang!

Overall is good. Only the TV programme selection are super limited. There isn't much programmes to watch while relaxing in the room. Room door can be enhanced as the door seems like has a gap in between after locking in. Thank you for your hospitality,Jen Penang!

8

Ng Hang

20 de mar. de 2025

·

A estadia foi de 4 noites

My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.

My room is small compared with other hotel of the same class, and the TV reception is poor and of an older model with little TV prgrammes to choose from.

10

po shen

27 de abr. de 2025

·

A estadia foi de 2 noites

我住的房間電梯的運行聲音困擾了我兩天

我住的房間電梯的運行聲音困擾了我兩天

8

Lai Yue Gloria

8 de nov. de 2025

·

A estadia foi de 3 noites

The room is smaller than expected however location is very good

The room is smaller than expected however location is very good

10

Wing Kee

14 de dez. de 2025

·

A estadia foi de 2 noites

The room was spacious and clean The bed was very good had a few good night sleep. STAFFaattattentive and vortiod

The room was spacious and clean The bed was very good had a few good night sleep. STAFFaattattentive and vortiod

6

Seow Lian Jessica

3 de jul. de 2025

·

A estadia foi de 1 noite

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound

Not as good as I expected to be even i pay for club room. Room is quite small Very limited TV programs Room aircon is very noisy with a irritating sound

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

A equipe é amplamente descrita como amigável e prestativa em todas as áreas, como recepção, concierge e equipe de atendimento. No entanto, os hóspedes também relatam check-in lento ou inconsistente, problemas de comunicação e ocasionais demonstrações de grosseria ou pedidos não atendidos.

Avaliações dos hóspedes relacionadas

4

EngChyeAndrew

25 de mar. de 2024

·

A estadia foi de 3 noites

I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.

I have booked Hotel Jen Penang Georgetown via Experia. I was also asked and agreed to take the option of early check-in, paying RM118 for this option by Jen Penang. When I check-in at about 11.00am, I was given a room with a King sized bed. When I told the Front desk lady that I booked a deluxe twin room, she insisted that what is being shown in her system is a king sized bed room. When I asked for a change to a deluxe twin room, she insisted that the king sized bed room is what I have booked. So, I took the king sized bed room but upon using the wash basin to wash my hand, the wash basin was choked and water cannot drained off. I asked for a technician to repair and the technician was good and arrived within ten minutes. The water choke was cleared after he fixed the screw to the drainage lifter for water to drain off. Then I took out my hard copy of confirmed room booking at Jen Penang to the same lady at the Front desk. Now, she cannot insisted that I have booked a king sized bed room and agreed to change my room to a twin room after 4 pm. I am frustrated and disappointed as to why a twin room was not prepared for me since my early check-in was approved, confirmed and paid for before my stay on 22 March 2024. My first impression of Jen Penang was and is poor customer service at the Front Desk. After getting the correct room after 5pm, every other services are good, from housekeeping, breakfast service, concierge, etc. Will continue with another page by for checkout.

8

Tan Mui Wah

19 de jul. de 2023

·

A estadia foi de 1 noite

The check in is terrible as I waited more than 30 minutes as there is only one counter manning for guests check in and check out.

The check in is terrible as I waited more than 30 minutes as there is only one counter manning for guests check in and check out.

6

Lee Chin

2 de jan. de 2026

·

A estadia foi de 4 noites

The stay was good overall, and I was satisfied with most aspects. The counter staff and concierge were friendly and helpful. Their service was greatly appreciated. However, the operator customer service was rude and often sarcastic, which negatively impacted the experience. The housekeeping service did not replenish the tissues, which was a minor inconvenience. The pillows were too soft for my preference.

The stay was good overall, and I was satisfied with most aspects. The counter staff and concierge were friendly and helpful. Their service was greatly appreciated. However, the operator customer service was rude and often sarcastic, which negatively impacted the experience. The housekeeping service did not replenish the tissues, which was a minor inconvenience. The pillows were too soft for my preference.

10

Tieu Ngoc

14 de jul. de 2024

·

A estadia foi de 3 noites

Overall is was good. Staff are very helpful and friendly. Initially the checking in processes was a bit slow since there was only one counter open. Afterwards they open more counter. The check on staff was quick to check us in. Facilities was good.

Overall is was good. Staff are very helpful and friendly. Initially the checking in processes was a bit slow since there was only one counter open. Afterwards they open more counter. The check on staff was quick to check us in. Facilities was good.

10

Pui Man

26 de dez. de 2025

·

A estadia foi de 5 noites

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

10

Sonia

23 de jan. de 2026

·

A estadia foi de 4 noites

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang

6

Victoria Suzanne

30 de nov. de 2024

·

A estadia foi de 1 noite

Expected better service from the ShangriLa brand. Staff were not very friendly or helpful.

Expected better service from the ShangriLa brand. Staff were not very friendly or helpful.

10

Alex

2 de out. de 2025

·

A estadia foi de 3 noites

2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.

2 big standouts: Subbiah and his Team 2622622 in morning buffet breakfast over 3 consistent breakfast days took care of breakfast like it was his own hospitable establishment. Professional caring very hard working, gracious, 100% on the ball, make the whole experience top class. The food the drinks everything was crazy awesome. Kudos to this man and the team that brands this Shangrilla establishment. 2nd highlight was the reception manager on that day Keven who helped us on check in to help us with even our expedia booking converting our stay for 3 people to 2 people as my 80 yo mother in law got sick couldn't come and came up with using his discretion to throw in breakfast with Subbiah's team. we will come back to Jen hotel again when we come back to Penang and hope to see Subbiah again. By the way, subbiah never approached us, we approached him to tell him how good we thought he was and wanted to know how to provide a review. Thank you all incl the room cleaning staff at 908.

10

yen pheng

24 de mai. de 2025

·

A estadia foi de 2 noites

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends

Here are commendable points by the staff 1) Breakfast at lobby café The staff at the café clear the dish promptly. One of the staff noticed that my friend's napkin has dropped, the staff replaced with new napkin. Good service. 3) Housekeeping service Upon checking into the room, we found that the usb port is unable to charge in both bedside. Informed that staff at the reception counter, they get the hosukeeping staff to check. When we came back to the room, we found that the usb port has been rectified, Good service 3) At check out counter At check out , the staff took an extra effort to print out to show that the credit card transaction was cancelled. Good service,. In addition, while queuing to check out, there were some people that tried to jump queue by standing behind the counter instead of standing at the queue pole. The staff redirected these people to stand at the queue pole which is fair for the rest of people queuing behind. Bravo effort This the second time staying in this hotel after 3 year. the service standard is high . The hotel location is central location with malls. Highly recommend to friends

6

Wee Lam

25 de jun. de 2024

·

A estadia foi de 4 noites

Need to request things like hand towels and bath gel. Given 1smaĺl bottle for the day. Request to fold up the sofa bed. But it was not done. Paid for 4 stars hotel standard like 3 stars. First day toilet paper was left over from last guests. Not replace with new one. Morning even do not disturb sign is on cleaner still knock and try to open the door. Overall not happy with the service provided by the hotel this time. Next trip will look for better service hotel.

Need to request things like hand towels and bath gel. Given 1smaĺl bottle for the day. Request to fold up the sofa bed. But it was not done. Paid for 4 stars hotel standard like 3 stars. First day toilet paper was left over from last guests. Not replace with new one. Morning even do not disturb sign is on cleaner still knock and try to open the door. Overall not happy with the service provided by the hotel this time. Next trip will look for better service hotel.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localização extremamente central, ao lado de Komtar e shoppings, com fácil acesso a comida de rua, ônibus e muitas atrações históricas a pé ou de Grab. Alguns mencionam ruas movimentadas que podem ser difíceis de atravessar.

Avaliações dos hóspedes relacionadas

8

Tom

25 de jan. de 2026

·

A estadia foi de 4 noites

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

10

Patricia

10 de fev. de 2025

·

A estadia foi de 4 noites

Enjoyed the convenience of the central location.

Enjoyed the convenience of the central location.

10

TEOH

29 de mai. de 2024

·

A estadia foi de 1 noite

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

Location: City centre Shopping: Right next to Komtar, 1st Avenue, etc. Food: Less than 5 minutes drive (walkable) to famous food areas in Penang Rd, Macalister Rd, Burmah Rd, etc. Transport: Easy to get Grab and also near the coastal highway to the Airport. Cleanliness: Clean lobby and rooms, aircon smells fresh. Nice bedsheets and pillows. Inroom TV: a bit lacking in foreign channels. Needs more movies and sports channels. Mostly local TV channels.

10

Heng Wai

26 de fev. de 2023

·

A estadia foi de 3 noites

Located beside KOMTAR and walkable to the tourist attractions in Georgetown areas and local hawker food stall.

Located beside KOMTAR and walkable to the tourist attractions in Georgetown areas and local hawker food stall.

10

Suliasti

18 de set. de 2025

·

A estadia foi de 3 noites

Good hotel & best location

Good hotel & best location

10

Junhong Jeremy

31 de ago. de 2025

·

A estadia foi de 2 noites

Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.

Excellent hotel for the price and walkable to various malls and the historic district. Also situated next to the bus interchange for long distance buses to other cities in Malaysia, Thailand and Singapore. Room was clean and comfy and the staff were excellent.

8

Michael

9 de nov. de 2025

·

A estadia foi de 2 noites

Decent 4 star hotel near Komtar. Close to everything so walking works. Komtar itself is getting very outdated by now and needs a major rehaul.

Decent 4 star hotel near Komtar. Close to everything so walking works. Komtar itself is getting very outdated by now and needs a major rehaul.

8

KWOK KEUNG

9 de ago. de 2024

·

A estadia foi de 3 noites

excellent location and located in the heart of Unesco Heritage site, also walking distance from malls and local food to explore, spacious room, free parking is provided, staff is nice, buffet breakfast has variety of choice. Overall satisfied with my stays in Penang.

excellent location and located in the heart of Unesco Heritage site, also walking distance from malls and local food to explore, spacious room, free parking is provided, staff is nice, buffet breakfast has variety of choice. Overall satisfied with my stays in Penang.

10

Sirilak

28 de abr. de 2024

·

A estadia foi de 2 noites

Location is the best easy to travel around. The hotel is clean and quiet. The staffs are friendly. The breakfast is great.

Location is the best easy to travel around. The hotel is clean and quiet. The staffs are friendly. The breakfast is great.

10

Raymond

1 de ago. de 2024

·

A estadia foi de 2 noites

Great location with easy access to local attractions.

Great location with easy access to local attractions.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã é frequentemente elogiado pela variedade e qualidade, e o clube lounge é conveniente para bebidas e lanches leves. Alguns hóspedes acharam os itens frios ou caros, e as opções vegetarianas limitadas.

Avaliações dos hóspedes relacionadas

8

Tom

25 de jan. de 2026

·

A estadia foi de 4 noites

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.

8

Scott

22 de mai. de 2025

·

A estadia foi de 6 noites

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

Perfectly pleasant hotel. As ever, very warm, friendly and helpful staff with a professional approach to their work. Great location in the centre of George Town - try 99 McNair for hawker food - 2 minutes round the corner from the hotel. Room was pleasant, clean and modern. Breakfast was very good. Lobby bar was nice with good cocktails and great live music at the weekend. The club lounge is good - the selection of drinks is small but OK - international and local beer, wine and free pour brand spirits. The food is more than sufficient for an evening supper if you can't be bothered going out (or if like me you are greedy) but it would be better still if it was more authentic malay food. We would stay here again. :-)

10

John

22 de jul. de 2025

·

A estadia foi de 3 noites

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

Wonderful stay. Excellent breakfast buffet each morning! Good location and nice pool!

10

Chun Kiat Colin

29 de dez. de 2023

·

A estadia foi de 4 noites

The Club Lounge was very convenient for breakfast and free canapes and drinks every day. Highly recommended.

The Club Lounge was very convenient for breakfast and free canapes and drinks every day. Highly recommended.

10

Thu lap

17 de nov. de 2025

·

A estadia foi de 4 noites

Very good breakfast lot of variety good customer service comfortable bed

Very good breakfast lot of variety good customer service comfortable bed

10

Pui Man

26 de dez. de 2025

·

A estadia foi de 5 noites

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

Good breakfast good locations We lost a card holder and only found it out when arrive home, they helped to mail back Very good service and helpful

8

Hua Teck

14 de ago. de 2025

·

A estadia foi de 3 noites

Lunch buffet is ok only as food would be better if it’s hot.

Lunch buffet is ok only as food would be better if it’s hot.

6

Morag

17 de nov. de 2024

·

A estadia foi de 8 noites

I stay here a lot, every year, However the food and drink options in the club lounge seem to have deteriorated every year, not sure the benefits of the club lounge are worth it any more, may as well pay for the cheaper rooms. New club lounge staff have no idea of what customer service is either, they need to learn from the old hands who are excellent. Also the aircon in the apartments is almost useless, just not cold at all, they need to look at that. I changed after one night to another apartment room but the aircon was just as bad in that room too. Most days the food at breakfast downstairs was cold and the coffee from the machines was always only luke warm, I pointed this out many times and nothing was changed.

I stay here a lot, every year, However the food and drink options in the club lounge seem to have deteriorated every year, not sure the benefits of the club lounge are worth it any more, may as well pay for the cheaper rooms. New club lounge staff have no idea of what customer service is either, they need to learn from the old hands who are excellent. Also the aircon in the apartments is almost useless, just not cold at all, they need to look at that. I changed after one night to another apartment room but the aircon was just as bad in that room too. Most days the food at breakfast downstairs was cold and the coffee from the machines was always only luke warm, I pointed this out many times and nothing was changed.

10

Rina

16 de mai. de 2024

·

A estadia foi de 2 noites

The breakfast is one of the best!

The breakfast is one of the best!

8

HUI SERN

29 de set. de 2024

·

A estadia foi de 2 noites

Breakfast buffet spread is good. Overall good

Breakfast buffet spread is good. Overall good

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

10

Lindalva

25 de out. de 2025

·

A estadia foi de 2 noites

Muito bom o hotel em tudo

Muito bom o hotel em tudo

8

SJ

há 4 semanas

·

A estadia foi de 4 noites

Bathroom should be more clean, especially the handbasin.

Bathroom should be more clean, especially the handbasin.

10

Sam

13 de set. de 2026

·

A estadia foi de 7 noites

Reception is staffed by super stars thank you for having me.

Reception is staffed by super stars thank you for having me.

8

RICKY

7 de set. de 2026

·

A estadia foi de 5 noites

客房很滿意地點一流職員大部分都很好除了房口部( house keeping ) 實在太差不滿意的地方太多了希望能好好改善

客房很滿意地點一流職員大部分都很好除了房口部( house keeping ) 實在太差不滿意的地方太多了希望能好好改善

10

Jack

30 de jul. de 2026

·

A estadia foi de 2 noites

Clean room and good location

Clean room and good location

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 15:00 a 06:00

Antes das 12:00

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

outubro 2026

novembro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.

Este alojamento disponibiliza transporte a partir do aeroporto (podem aplicar-se sobretaxas). Para organizar o transporte, os clientes devem contactar o alojamento 24 horas antes da chegada através dos dados que constam da confirmação da reserva. Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Os clientes que reservem planos de tarifas com pequeno-almoço incluído têm direito a pequeno-almoço para pessoas a partir dos 12 anos. Para aceder ao lobby a partir do parque de estacionamento do hotel, situado na cave, é necessário subir 16 degraus. Os clientes poderão deixar a bagagem na entrada principal do hotel antes de estacionarem. O estacionamento no hotel está sujeito a disponibilidade. Se todos os lugares estiverem ocupados, está disponível estacionamento do lado oposto do hotel ou no 1st Avenue Mall mediante o pagamento de uma taxa por hora. No momento do check-out, o hotel reembolsará os custos de estacionamento aos clientes que tiverem deixado o veículo fora do local.

O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.

Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
Os clientes deverão contactar este alojamento antecipadamente para reservar estacionamento no local
Este alojamento aceita cartões de crédito e numerário
O alojamento dispõe do seguinte elemento de segurança: extintor.
Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.

O alojamento permite a estadia grátis de 1 criança com idade igual ou inferior a 5 anos, desde que ocupe o mesmo quarto que os pais ou responsáveis e utilize as camas existentes.
Apenas é permitido o acesso aos quartos a clientes registados.
O alojamento dispõe de quartos contíguos/comunicantes, sujeitos a disponibilidade. Contacte diretamente o alojamento através do número de telefone incluído na confirmação de reserva.
Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.

Tarifa de pequeno-almoço continental: 70 MYR por adulto e 35 MYR por criança (valores aproximados)
Taxa de transporte de/para o aeroporto: 96 MYR por veículo (só ida, ocupação máxima de 4) pessoas
Tarifa de estacionamento nas imediações: 72 MYR por dia

A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.