Pine Cliffs Suites

100 top. Funcionários, propriedade de hotel

We stayed in the 3 bedroom suite split between two families with 3 very young children. Suite was nice and well maintained with view to the golf course. We stayed at the resort with the half board option (breakfast and dinner included) however it was very unclear as to what was included and what wasn't (or how much the food credit is). When we checked in with Juliana, she mentioned that all restaurants and room service were included in the half board package that we purchased. However when we checked out with another man, he printed our invoice that included all the charges of room service and said that room service was not included, and some of the other restaurants for breakfast as well. We had to go back and forth with him for a very long time before they finally removed all those charges. Meanwhile we had to have our young kids wait longer in the lobby when they were already exhausted. On one of the days after we came back from the beach and all the kids were ready for their bath, the hot water was not working for the whole unit so we had to wait for maintenance to come and reset the water - another inconvenience. Our key cards also would randomly not work during our stay and we had to go back to the lobby each time to get our cards fixed. Lastly, our washing machine made our clothes smell like smoke after we used it. So bad that we had to hang everything outside as it made the entire unit smell. Please do better next time and make the half board rules more clear.

A luxury experience. the view is amazing. Great amenities at the property.

rooms were tired and old fashioned

Service is pretty bad. Its a huge property and they cannot manage needs. We checked in after midnight and they give you a map to find your room in complete darkness. it took us more than 30 mins of driving and walking around the property to figure out our suite. also, they compensated with one bottle of wine. And the manager didn't come up with a good plan to serve us. If its your first time staying there find abetter hotel. Everything inside the property is so expensive considering the quality of food and drinks.