Alpine City Living by we rent, SUMMERCARD INCLUDED

Penthouse/lejlighed ligger dejligt centralt i Zell am See, i gåafstand til skilift. Selve lejligheden var rummelig men lidt dumt indrettet. Således var der ikke et soverum som man kunne lukke. (De 2 soveområder er adskilt af et gardin). Varmen virkede heller ikke rigtigt da vi ankom men blev dog hurigt lavet. Checking/udlevering af nøglen var forvirrende da der er en nøgleboks på begge sider af huset.

Central placering midt i byen, men til gengæld kun mulighed for meget dyr parkering i P hus. Lejligheden ikke egnet til længere ophold da der ikke er mulighed for at 4 personer kan spise samlet. Men ok til overnatning.

Vi havde specifikt valgt Penthouse-værelset på Hotels.com, da beskrivelsen angav, at der var to separate soveværelser, hvilket var en vigtig faktor for vores beslutning. Til vores skuffelse viste det sig dog, at værelset kun havde ét stort soveværelse, hvor sengene var adskilt med et forhæng. Denne manglende overensstemmelse med beskrivelsen var en stor skuffelse, da det netop var oplysningen om to soveværelser, der var afgørende for vores valg.

God, central placeret lejlighed.

I would not recommend this company or this apartment (The Penthouse) to anyone looking for a warm, comfortable stay after a day on the mountain. On arrival, the apartment was cold. The radiators were on but barely warm, and the overall temperature was uncomfortable. That evening, we contacted the host to explain that we were travelling with our 2-year-old child and that the apartment was too cold. We received no response. The next day, someone came to “check” the heating but said they were not an engineer and could not fix it. We endured another cold night, and the following morning there was no hot water before skiing, delaying our start. The heating never improved during our stay. We requested a portable heater to keep our young son warm, but this was not provided. After returning home, I submitted a complaint. Several days later, we were offered a small refund under 4% of the amount paid. We explained this was not satisfactory given the uncomfortable conditions and our child being cold, but the company refused further compensation. They later claimed that some radiators were working and that the apartment temperature did not drop below 19°C. We do not believe this is accurate, as none of the radiators felt warm, and the alleged thermometer reading was only mentioned after our stay, leaving us no way to verify it. Overall, this was a very disappointing experience. I would not recommend this apartment or company to anyone expecting a warm and comfortable base