Holiday Inn Detroit Northwest - Livonia by IHG

The stay was fine but me and my friend who flew in from Florida picked this hotel specifically to relax in the hot tub and it was closed during our stay. No one informed us at the front desk and we changed and walked down to use it and there was a sign on the door stating it was closed so that was quite disappointing.

Areas leading to parking lot are currently under construction so was a bit hard to find parking lot, but once there, parking was great. Surprised breakfast wasn’t free. Hotel very nice for price.

I was really disappointed with my stay. While the lobby is beautiful and gives a great first impression, the rooms do not live up to it at all. Our room was not clean upon arrival—there was hair in the shower and visible trash, dust, and dirt throughout the room, which immediately made us uncomfortable. The room was also freezing and never warmed up properly, making it hard to relax. Several amenities were either misrepresented or inconvenient. The hot tub was out of service; we were told only the jets were down and that we could still sit in warm water, but it wasn’t functioning at all. We also had to be let into the pool each time, which we were not informed about ahead of time and found inconvenient. Breakfast was another frustration. We were told it ran until 11:00 a.m., but it actually ended at 10:00. We missed it by five minutes despite having prepaid, which felt unfair and poorly communicated. The staff were mostly polite, though some interactions felt curt and not particularly welcoming. Overall, between the cleanliness issues, outdated rooms, broken amenities, and miscommunication, the stay did not meet expectations. Unfortunately, I would not choose to stay here again.

Room was spotless

Staff was nice room was clean good experience!