SureStay Plus by Best Western Beaumont

Don t stop there , disgusting room that has not be clean in month. Drug addict in the parking lot trying to sell drug. I insist , I never see a room so filthy in my life. Please please don’t stop there.

Staff seemed under pressure when we arrived. Advised that keys might not work as it was raining/wet weather, and sure enough, they didn't work. Door handle was very loose and we were concerned it would be easy to break into room. The internal door from the balcony to the inside of hotel was locked, even though sign on door stated later times. Breakfast was ok.

When I arrived to check-in, the front desk attendant was dismissive and rude. First, he didn't even acknowledge my presence til I greeted him first. Second, I was assigned an entirety different room from what I had reserved through Hotels.com. When I asked about it, I was informed that they had no such rooms available and that i should get over it. I swallowed my words and proceeded to my assigned room. After getting settled in, I ran into issues with the TV and remote that was in the room. The TV wouldn't change channels, volume, or even access settings. The only function it was capable of was turning the power on and off. The remote control was of no use either. I made 7-8 trips from my second floor room to the downstairs outside lobby entrance and back again, each time trying different remotes that were supposedly designated for their specific Hotel TV's. I never got the situation resolved and wasted 2-3 hours running around with no soluion. Finally I gave up and went to bed. When I went down for breakfast the next morning I was again disappointed due to lack of food. I arrived to eat around 7:45-8:00 am and found hardly anything to eat. I asked if there was more food coming out since breakfast ended at 9:00 am. Again, with a rude attitude and demeanor I was told that I should have gotten there earlier and no more was being brought out for guests. I relayed all my grievances to the manager hoping for some apology and yes, even a refund. I got laughter and ridicule instead

I never got to stay

No