Fairfield Inn & Suites by Marriott Marshall

Yes

The beds were horrible. Both queen beds were hard down the whole middle, as if a board 2 foot wide was under the mattress. If you rolled off that area if the bed, the mattress would collapse and almost roll off bed. The sheets were itchy. I stayed in two other Fairfield’s this week and they were awesome.

This property lacked a water supply entirely. There was no water in the washbasin, no water for flushing or bathing, and no breakfast. The property should have called and informed us about the situation so we could have booked an alternative accommodation. Instead, when I checked in at 2 am, they informed me that the water supply was slow. Given that it was so late at night, I checked in, but there was no water at all. Consequently, we had to do an early checkout since we needed to use restrooms elsewhere. They mentioned that the manager would call to process my refund request, but there was no call. The hospitality at this property failed at multiple levels.

There were bugs in my room; the phone in my room didn't work; when asked could I speak to management to address th concerns I was lied too and a manager did not come talk to me or follow up....I was told by the staffthat managers are not on duty on the weekends. The last night I was there....a nice young lady told me that managers have unpredictable schedules but do not work on the weekends at all. My toilet had an issue and there was no one to fix it because maintenance doesn't work on the weekends.... horrible.

Pool and hot tub were out of service, those amenities were the only reason inchose that hotel