Fairfield Inn & Suites by Marriott Marshall

Yes

The beds were horrible. Both queen beds were hard down the whole middle, as if a board 2 foot wide was under the mattress. If you rolled off that area if the bed, the mattress would collapse and almost roll off bed. The sheets were itchy. I stayed in two other Fairfield’s this week and they were awesome.

This property lacked a water supply entirely. There was no water in the washbasin, no water for flushing or bathing, and no breakfast. The property should have called and informed us about the situation so we could have booked an alternative accommodation. Instead, when I checked in at 2 am, they informed me that the water supply was slow. Given that it was so late at night, I checked in, but there was no water at all. Consequently, we had to do an early checkout since we needed to use restrooms elsewhere. They mentioned that the manager would call to process my refund request, but there was no call. The hospitality at this property failed at multiple levels.

Staff improvement is highly needed! Our room was missed for cleaning Saturday Morning while I was out and once I arrived I was informed that the cleaning crew was gone. I failed to receive any fresh towels, fresh ice bags and no tissue for the day. I had to go to the front desk to receive the items which I found irritating. The front clerks were barely at the front desk where you have to call or look for someone to help. Also the hotel needs to spray for insects I had numerous of ladybugs in the room. Overall the hotel would have been amazing if the staff has better service and the room was cleaned.

There were bugs in my room; the phone in my room didn't work; when asked could I speak to management to address th concerns I was lied too and a manager did not come talk to me or follow up....I was told by the staffthat managers are not on duty on the weekends. The last night I was there....a nice young lady told me that managers have unpredictable schedules but do not work on the weekends at all. My toilet had an issue and there was no one to fix it because maintenance doesn't work on the weekends.... horrible.