Otter Hotel

Great place to stay one of my favorites in Banff! Love the hot pools and that they stay open past 10pm

The outdoor hot tub was incredible with the most beautiful view of the mountains and the staff was so friendly and helpful!

Excelente hotel, excelentes amenidades, excelencia de parte del personal

The service was terrible. The staff seemed lost and unhelpful. We had informed them in advance that we had a dog, and they promised to provide dog supplies. However, there were none in the room. We had to ask for a dog bed and bowls. We had also given them ample notice that we needed a room on the top floor. They ignored our request and informed us upon arrival that the top floor was non-pet-friendly. If they had informed us beforehand, we would have booked another hotel. The room was also too noisy because the hot tub was right outside. There was no privacy. One of the keys wasn’t working. Finally, the restaurant staff couldn’t figure out how to charge the bill to our room and made us wait for a while.

Everything is good! From parking to staff to amenities to rooms!