Astoria Hotel West

Friendly and courteous staff. Was very prompt in supplying batteries for remote.

My stay was one night it was ok my main issue was i had no tv in my room

We checked in, went to the room and there was water all over the floor. The front desk guy came got it up someone had cut the refrigerator off. After that was cleaned we saw the Coffee maker but no coffee went to the front desk and asked for Coffee and was told it would be available at 8 a.m. . Then went to go wash my face and we had no washcloths, once again went to the front desk and they had none for us, we had to use a towel in which we had no hand soap. The TV only got 1 channel, and the wifi signal was so week , I couldn't even watch a movie on my tablet. The room as a whole needed a good cleaning doors walls dirty and nasty. Only good thing I have to say is the staff was absolutely GREAT , Very friendly and helpful as much as they could be.

Excellent customer service

The room was spotless and I received great customer service.