Hôtel Margaux

Superbt Personalen fantastisk och läget så bra det bara kan bli

Bem localizado e limpo.Baneheiro bom. Ar condicionado nao funciona,tem escada pra ir para os quartos e levar as malas.Funcionarios ,poucos e desinteressado nos hospedes

Easy walk from train station

I’ve stayed at Hotel Margaux previously so let me be clear that I think this was just one bad experience. It is normally fabulous…..and I stay in Epernay a lot for business. This review is more to feedback to the property as I don’t think they truly heard me this morning. I checked in yesterday. Easy check in and as pleasant as normal. The parking option for €15 is very reasonable and I’d recommend using it. The reception area is lovely - modern, bright, clean, classy. I went to my room and that’s when things went a bit South. It was cold in Epernay yesterday and on arrival back to the hotel I was feeling frozen. The heating/air con in the room was switched to cool and I couldn’t change it to heat. I went for a shower (which is great at the Margaux btw) and having heated up I put on the robe that is provided and despite the room being cold it wasn’t too bad. When heading out for the evening I spoke to reception who informed me that heating/air con for each room is controlled by reception. Wait what? I asked them to turn the heating on as the room was freezing and was told that the “summer setting” was air con and the heating couldn’t be turned on. Again, wait what? They did agree to turn the air con off. Got back from dinner and the room was still very cold. The little sleep I managed to get (comfy bed!) was when wearing shorts, a hoody, the robe and under the covers. Still cold! Sort this out Hotel Margaux! I will be back, but you’re on notice! Brekkie is great btw 😉

All good