Hyatt Place Roanoke Airport / Valley View Mall

Convenient

I called ahead to see if the amenities such as a pool and restaurant were at this location I was told yes and upon arrival what was failed to be mentioned was that the place was under a total renovation and the amenities were out of service. The housekeeping didn't even make the beds. Also on the last day of our stay I came back to the floor my room was on and it was blocked off with plastic and the floor was torn up . I took the stairs and the construction workers were breaking up the floor right outside my room it didn't stop for hours ,at 6 I went down to request a different room that was away from the noise . First I was going to be put further away from my family but after asking again for a better accomodation I was them put in a room that was both near my familys other room and away from the noise. Also the breakfast was served in the office space with minimal food options. There was a shuttle service that was helpful. There is also some issue with my points not showing on my hyatt app.Overall the room was decently clean and the shuttle helpful, staff was nice but everything else was a big let down.

Should have been made aware that the entire lobby area was under deep renovation. Breakfast in meeting room. Room was next the elevator - noisy! Room so small. Shower and toilet so close. Least favorite hotel rom design ever! Not worth $265 - !!!

Hotel is under renovation. Check in desk was 2 tables side by side with exposed wiring. Floor removal going on in Lobby. Concrete dust in the air. Breakfast served in a converted meeting room If there was a "under renovation" warning under description I missed it. I have stayed st Quality Inns in better shape.

Was not disclosed the entire property would be under renovation. Breakfast was in a meeting room. I think the staff did a excellent job considering the conditions of having the entire first floor under construction. Just disappointed we where not told what we was walking into!