Extended Stay America Suites - Nashville - Franklin - Cool Springs

If I could show you the pictures, I definitely would as proof. 75 year old widow, staying only one night to close on and move into a house close by the next day. Only place I could find to accept a cat. My service dog was ok. The ground floor unit I walked into had the smell of a male cat spraying. Request another room. They said they did not smell anything inordinately. So sent me instaurou to a different room. That one had terrible mold around the tip and soap holder. I took pictures. The sink had orange stains on it but the worse was the bath floor. I washed it and the cloth was BLACK with sticky filth.Both sides! You could see the outline of my hand print! Had to wear my shoes when I got up during the night, it was so filthy. Next morning checking out I was going to show them the pictures, while waiting my turn, asked about the coffee being offered. Said they ran out, will make more. Decided not, turned my key in and thought I’d let anyone I know moving to or traveling through Bentwood Tn. To be aware!

I liked the staff. They were great. The only problem I had was the kitchen and bathroom floors were sticky and dirty. I recleaned the floors and the white towels i used had black goop all over them. Not sure why they didnt clean them because they jad obviously cleaned the room.

I have had roaches in my room.

Room was dirty upon arrival! Not cleaned at all!

There was a problem with the payment that was straightened out on Tuesday, four days after my stay. They had me pay again, when I had payed through the Hotels.com site. The property was run down. The bathroom had mold. The floor was unclean. The one plus was it was quiet. I had an early morning and I was able to sleep the night before.

The room door had a huge gap at the bottom so I heard any noise outside all night. The room and sheets didn’t feel clean and there was a bad smell coming from the kitchen. I would’ve asked to switch rooms for the night but I checked in at midnight due to travel. I did not stay here the full duration and left the second night because I did not feel comfortable.

Room was not very clean, carpet was filthy & stained. Bathroom floor was dirty. There are no amenities... no blow dryer. No shampoo or conditioner. Had to make a target run. There was soap. No elevator so carrying heavy lugguge up 2 flights of stairs was unbearable.

this was just a quick little weekend getaway to Franklin the extended stay. the reason I did it was because of it having a little kitchenette area. well upon getting into the room I figured out real quick that it was not all with the pictures hyped it up to be and so pretty much did not use anything in the room to cook or anything like that. also, another thing that really was not good or I should say it was terrible was that we seen a few roaches if I'm spending money at your establishment, you should not have critters nor should your establishment be outdated. it definitely needs a facelift. there were patches and some parts of the wall that you can see were patched and painted over. there was a piece in the corner where they had a little hanging system for your clothes there where the carpet had actually been coming off of the wall overall to me personally it was not a good experience and I will not stay here again. if someone is paying their money to stay at your establishment then your Establishment should be clean all the time. it should not have any bugs and if the establishment needs a facelift or a remodel then that's what should happen to bring it up to date. also. I also believe this that hotels.com or any other website that you can book through as a third party should not list these properties on their web page. because when you do go to these places, the pictures that they describe and show are probably from when they first open. hotels.com needs to do a better j

We are return customers. This stay was comfortable; however, the floor was quite dirty. I spilled some water and when I wiped it up, the rag was black. Everything else was comfortable and quiet.

We were overcharged for our room, and there was trash in a drawer, on the windowsill and behind the bed ( which was pulled away from the wall) carpets were stained. Waiting for a call back on the overcharge

Very affordable suite with kitchen. Definitely geared toward people staying longer. We were there just one night. You had to call the desk to get the whole kitchen set up with coffee maker, plates, pans, etc. I only wanted a cup to take a pill , there was nothing. Also no blow dryer. Room was clean and spacious.

Very old and run down rooms, toilet won’t flush properly, the fridge provided is rusty

Unit was old needs updated.

Property was dated and worn out. Staff was great and so was the location.

Sound carried through walls. Could hear people next door. Very thin blanket on bed. Tub had cracks in it. Looked dirty, but it was just the cracks in tub. Very nice staff. Room was very clean.

We booked this stay only a couple hours before arrival, because the hotel that I booked last year left us with nowhere to stay. We were contacted 4 hours before checkin, that our hotel that we booked 6 months ago was overbooked & they wouldn’t honor our reservation for 11 people & a dog. They said they would cover another accommodation available through hotels.com, & this was pretty much the only place we could find that would sleep all of us & allow our dog, although we wouldnt be in suites where we would all be together, rather in separate rooms. But it gave us a place to stay & sleep, in a situation we needed to quickly find a solution to. So we booked it. Jordan at the front desk was amazing, but that’s where the positives stopped. We were in building 3, which the outside of was disgusting. Cigarette butts & dog poop was everywhere. Stairwells & sidewalks were so dirty. One night, after dinner, I was walking along the side of the building on the parking lot. It was dark & I stepped in something, to which I slipped in. It was dog poop, now all over my shoe & foot. I was so disgusted. We have a dog & clean up after him. Other people are just nasty. It was literally everywhere around that building. I was so embarrassed because I had both my parents & my in-laws along with us, & this is the experience they had. The rooms were ok. The king size bed was comfy, but those that were on the sofa beds said they were awful! To top it off, the original hotel then refused to pay.

outside trash everywhere-bottle caps all over-room phone was not working-i had to go to the front desk to pick up my kitchen utensils (they didnt have pots and pans for cooking), i was not offered any discount off my price for the extra work of myself doing what i was paying for. i chose this place specifically because of the in room kitchen.

This should not be over 50$ a night for the quality. If I was suppose to stay more than 1 night, I would have went somewhere else. Way too much light, on blankets (one sheet and one THIN blanket only) on an uncomfortable mattress. I was here for 1 nights sleep only. I got about 2 hours sleep and my back is miserable.

The room door had a huge gap at the bottom so I heard any noise outside all night. The room and sheets didn’t feel clean and there was a bad smell coming from the kitchen. I would’ve asked to switch rooms for the night but I checked in at midnight due to travel. I did not stay here the full duration and left the second night because I did not feel comfortable.

Checked in at 1:00am. Was told coffee maker in room. No coffee make, no trash can in room at all. Mattress was terrible (lumpy) on right side.

Thank you Daryl for your friendliness and quick check in. Room was clean and everything worked as it should. Safe area with plenty of restaurants close by. Would stay again.

Broken washroom, narrow room doors, AC wasn't working in peak summer and most of the time, no guest services person at front desk . You need to call for hours

Front desk gal was great

Excellent customer service

Our flight was delayed, and they were extremely unhelpful and inflexible.

The staff are amazing and the room is super comfortable!

Very friendly staff.

There was a problem with the payment that was straightened out on Tuesday, four days after my stay. They had me pay again, when I had payed through the Hotels.com site. The property was run down. The bathroom had mold. The floor was unclean. The one plus was it was quiet. I had an early morning and I was able to sleep the night before.

Check in says 3pm. Arrived at 6pm told room not ready yet. Waited another 2 1/2 hours to check in!

Check in was fast and easy. Room was clean and hotel is conveniently located.

This location is close to everything you would need and the staff are great and very helpful!

Was what I expected. Room was secure, the whole area is surrounded by things to do. Cheap price, was there for sleeping only.

Accommodation is good but around the property some foul smell emanating

It was right of the freeway. Kinda of hard to get to because it is hidden.

The staff are very nice and helpful. Also, the area is perfect. It's close to a mall and pretty much anything else you would need. I think it would be hard to beat the price and value you get.

It is in a good location not far from restaurants and stores. The heat worked so well in my room!

Check in was fast and easy. Room was clean and hotel is conveniently located.

Stayed here to go to a show at FirstBank Amphitheater in Franklin, which was about 20 min. drive away. This place was a good value for the price. We were traveling with the dog, and it was $29 extra to have her which wasn’t too bad. There was a nice little area to walk her. The room was clean and the bed was comfortable. It’s nice to have a little kitchenette in there (we used the microwave, sink, and fridge, but not the stove). Would stay again.

Property not bad for the money. Location in Franklin is only 20 min to Nashville. Plenty of local shopping and restaurants near by.

Our lock didn’t work but we didn’t complain. It was only one night and was card reader entry. The location itself is great but the surroundings are very dirty. Room was spacious. Average cleanliness but no shampoo in the shampoo bottle left in shower.

Our room wasn’t very clean - we found a sock from the previous guest under the bed. They also charged us an expensive nightly pet fee that wasn’t advertised when we booked the room. Also, no breakfast. And quite expensive for the location and quality.

If I could show you the pictures, I definitely would as proof. 75 year old widow, staying only one night to close on and move into a house close by the next day. Only place I could find to accept a cat. My service dog was ok. The ground floor unit I walked into had the smell of a male cat spraying. Request another room. They said they did not smell anything inordinately. So sent me instaurou to a different room. That one had terrible mold around the tip and soap holder. I took pictures. The sink had orange stains on it but the worse was the bath floor. I washed it and the cloth was BLACK with sticky filth.Both sides! You could see the outline of my hand print! Had to wear my shoes when I got up during the night, it was so filthy. Next morning checking out I was going to show them the pictures, while waiting my turn, asked about the coffee being offered. Said they ran out, will make more. Decided not, turned my key in and thought I’d let anyone I know moving to or traveling through Bentwood Tn. To be aware!

Quiet, Convenient, Comfortable bed, Clean. Nice staff member that checked me in. Small breakfast to go bar but enough for me.

No hot breakfast

Got there early, no problem. Got checked in and got to our room and got settled. The ready for concert Day 1. Our stay was restful and fun. The Grab and Go Breakfast was fine! Coffee was amazing and everything fresh.

I was delighted for the last minute availability. However, the room smelled like someone has smoked in it before. I have a baby and I hate cigarette smoke so this was a total negative. Also, the advertised “breakfast” was misleading. I would rather walk to the nearest grocery store and pay for food than to have relied on them for their idea of breakfast (granola bars, coffee, bananas).