Room was clean upon arrival, except the dishes in the dishwasher were unwashed. Breakfast was reasonable with good options. Best thing was how quiet the hotel was even though there seemed to be a lot of guests. Biggest issues were: 1. The pool was unusable as it wasn't heated and the room was so cold that swimming wasn't practical. When asked, the staff stated that the same was essentially true nearly year round! 2. Property gave a 1 king vs. the requested 2 queen suite. When pressed, the front desk said that third party booking sites can't guarantee a room type only that a room will be available. 3. Room had a sleeper sofa (compensated somewhat for no 2nd bed), but the mattress was disgusting and looked like there was mold on it, making it also unusable. Given that it was a short stay, dealt with the inconvenience and called it a lesson learned, but unlikely to stay here again.
Room was clean upon arrival, except the dishes in the dishwasher were unwashed. Breakfast was reasonable with good options. Best thing was how quiet the hotel was even though there seemed to be a lot of guests. Biggest issues were: 1. The pool was unusable as it wasn't heated and the room was so cold that swimming wasn't practical. When asked, the staff stated that the same was essentially true nearly year round! 2. Property gave a 1 king vs. the requested 2 queen suite. When pressed, the front desk said that third party booking sites can't guarantee a room type only that a room will be available. 3. Room had a sleeper sofa (compensated somewhat for no 2nd bed), but the mattress was disgusting and looked like there was mold on it, making it also unusable. Given that it was a short stay, dealt with the inconvenience and called it a lesson learned, but unlikely to stay here again.