When I checked in the hotel the keys would not work, the desk person could not get anyone's keys to work so he had to come let eveeryone in their room one at a time and told us to go get new keys in the morning. So, once you were in your room you really could not leave if you were like me and did not have anyone travleing with you or you could not get back in. Also, the back door is drilled out where there may have been a lock issue, but it has a big hole in the door. Granted it still locks, but it was a little bit unerving. I checked with staff to have my daughter picked up at the airport at 6 am in the morning. She followed their directions by calling after she secured her luggage and then going to the hotel shuttle pickup area. they told her it would be about 10 min, she waited over an hour then they said 5 min. She continued to wait and I called by this time and told her I would get up and come get her. They still had not arrived nor called her to verify. She had been on a 38 hour flight and they are only 7 min from the airport. It should not have taken so long for them to not show up.
When I checked in the hotel the keys would not work, the desk person could not get anyone's keys to work so he had to come let eveeryone in their room one at a time and told us to go get new keys in the morning. So, once you were in your room you really could not leave if you were like me and did not have anyone travleing with you or you could not get back in. Also, the back door is drilled out where there may have been a lock issue, but it has a big hole in the door. Granted it still locks, but it was a little bit unerving. I checked with staff to have my daughter picked up at the airport at 6 am in the morning. She followed their directions by calling after she secured her luggage and then going to the hotel shuttle pickup area. they told her it would be about 10 min, she waited over an hour then they said 5 min. She continued to wait and I called by this time and told her I would get up and come get her. They still had not arrived nor called her to verify. She had been on a 38 hour flight and they are only 7 min from the airport. It should not have taken so long for them to not show up.