奧斯丁國會大廈市中心溫德姆拉昆塔酒店

I have never had to write a bad review but this was disappointing. I paid over $350 a night for a room where the main door didn’t even meet the ground. I was on the first floor and had a 2 inch gap between the door and ground. (If I was a mouse I’d absolutely move in). We plugged the missing threshold with a blanket to keep potential critters out. The toilet top was an oval on a rectangle base. Someone literally found a random top and placed it there. The room layout and size was great, but the overall feeling of being safe was concerning. If this was cheaper and had better security I’d give it a “C-”, but man this was disappointing. D-

I DO NOT recommend staying at this facility!!! Property very unkept, trash everywhere including the parking lot, walk ways, and right outside in front of the room was a mattress and other piles of trash . The room was VERY nasty with mold on the ceilings and walls. Smelled of mildew and smoke. Dust all over the tables and chair. Floors had huge dirty stains everywhere, looked like it had not ever been vacuumed. The toilet wouldn’t flush. Called the front desk was told she would put in a work order since the maintenance team was not on property. I called back 15 mins later explaining all of my other issues, was told she had to go to the bathroom herself, so it would be awhile before she would get back to me (great, at least one of us could use the bathroom) Elevators out of order walked down 3 flights of stairs w/luggage was an experience. Stairwell had heavy smell of urine, trash and not well lit. Felt very unsafe. We changed rooms and the next room was even worse. Flies and Nats were everywhere. Smoke detector was covered up in plastic. That room had not been vacuumed either found fingernails and other trash on the floors. A mini refrigerator right next to the bed that hadn’t been plugged in. There were live wires hanging out of the air conditioning unit. Woke up and found a roach crawling on the bed. After speaking to the manager and showed her photos, NO accountability or compensation just excuses for all issues. Absolutely the WORST experience I’ve ever had at a hotel.

Their motto- tidy equals clean. Personally, I like my rooms cleaned with a little more detail.

Et forfærdeligt hotel hvor alting var defekt og beskidt. Det eneste positive var beliggenheden i forhold til Shuttlebusserne mod COTA (Formel1 banen)

We booked rooms 141 and 223 for October 26–27. Both were unsanitary. We checked in around 3 p.m., dropped our bags, and left for reservations and a show. We assumed the rooms were as advertised and did not inspect closely. Had we seen the issues then, we would have reported them immediately. A man was inside one of our assigned rooms when we first entered. We do not know whether he was maintenance staff or someone else. When we returned around 1 a.m., we found cockroaches actively moving around, pubic hairs on the bathroom sink, hairs on bedding, brown/discolored pillows, stained linens, and floor debris. The beds were already in that condition upon arrival. We have photographs. We immediately went to the front desk. John would not acknowledge our photos or address our complaints. He offered no solution or apology, only saying we needed a manager who would not return until the next day. I had to ask for her name and number. We left without sleeping in either room and paid $379.50 for two rooms at Holiday Inn for approximately four hours of sleep. The next morning, Jonathan was courteous but referred me to the manager. I left a message and received no callback. Repeated afternoon calls went unanswered. Hotels.com declined to help because we paid the hotel directly. We paid $165.04 for these rooms. Unsanitary conditions and no meaningful response when reported. I would not stay here again. Still working to get refunded and any communication