Hotel Casa Tuirak

“My impression walking in versus leaving was a complete 180.” Let me start with the positives—and the reason you don’t need to stay overnight to enjoy this place. The food is absolutely delicious. You can make a reservation, take your pictures, and enjoy a beautifully prepared dinner and well-crafted cocktails. The food and drinks are easily 5 stars. The customer service inside the restaurant and spa was also warm and welcoming. Unfortunately, my stay changed my overall impression. I stayed for two nights, and while the rooms themselves are very nice, they are not soundproof at all. If you’re placed near loud guests, it can be extremely disruptive. When we first contacted reception, we were told the noise was coming from trees. It wasn’t until our second call that the receptionist realized our neighbors were actually having a party. Having to argue that the noise was not trees was frustrating and disappointing. The biggest issue, however, was related to why I came in the first place. I was considering this property as a potential wedding venue. I had scheduled a meeting with the wedding coordinator a month in advance, and they never showed up. I was left on read repeatedly with no follow-up or explanation. It was incredibly disheartening to not be given even basic respect or time, especially for a location with so much promise. It honestly made me question how I would have been treated had I actually chosen this place for my wedding. This property has so much potential

El hotel muy bueno, la atención excelente. La comida del restaurante todo por mejorar.

Muy bonito todo el hotel y las vistas espectaculares el personal muy amable los Recomiendo 💯👍

What a beautiful place! Probably the nicest hotel we‘ve stayed at during our entire Columbia trip. We really liked the vibe and concept of the whole place - highly recommended!

El hotel está está increíble, la alberca caliente lo máximo, la comida muy rica, las vistas inigualables, el servicio en el restaurante excelente, el Spa deja mucho que desear, las cabinas son mega chiquitas y sumamente calientes e incómodas, la terapeutas no caben y al darte masaje en la espalda su cuerpo coca con tu cabeza volviendo la experiencia muy incómoda, solo hay 1 baño, Spa no recomendable. La habitación padre sin embargo tiene dos GRANDES inconvenientes, las luces no se pueden controlar y se enciende o apaga todo de un jalón y hay un tipo es tractor o ventilador (incrustado en la pared) que NUNCA se apaga, eso me pareció fatal.