Extended Stay America Suites - Austin - Downtown - Town Lake

Agagsf

Perfect for a quick stay, parking included, room was clean and comfortable.

We stayed here for ACL weekend. You can’t beat this location, just a one mile walk down Barton Springs. The staff was very friendly, they kept the lobby clean by frequently mopping after people brought in mud from the festival. No muss no fuss hotel, plenty of space, full size fridge. Perfect for just sleeping, showering and getting ready for the festival! No charge for parking while staying there which is a bonus! Used to stay here years ago, but stopped when it started getting run down. It’s non-smoking now and definitely improved from the last time we stayed here 4 years ago.

Repeated cleaning failures and a serious security issue On September 22, I reported cobwebs above the beds and a sticky floor. Two employees separately wrote down the issue and my room number. On September 23, I reported the same unresolved problems to a third employee, along with a flickering bathroom light. When I returned, the light appeared to have been repaired, but the cobwebs and sticky floor remained. There was also dust and a dead insect on the bathroom floor, apparently dislodged during the work. At around 12:20 a.m. on September 25, my room key stopped working. The front desk was unattended despite repeated ringing. While I looked around the visible desk area for contact information, without entering the staff area or touching anything, the employee appeared and immediately confronted me. She accused me of looking at “the board” and warned me that I had been recorded doing so, which felt threatening, particularly as I was simply a locked-out guest trying to find help at an unattended desk. She then issued a replacement key to my room without checking my identification. The location was convenient, but three employees failed to resolve basic cleanliness problems. The hostile treatment of a locked-out guest was unacceptable, and issuing a room key without verifying identity was a serious security failure. I cannot recommend this hotel.

I understand that it is Austin, Texas, but the entire second floor smelled like marijuana the whole time we were there. It was disgusting. The first floor smelled like somebody's armpit. The beds themselves were okay at best, and then the towels weren't being replaced, to the point where we had to go and find the laundry ladies on the second day to get some. Parking was fine, and the area was conveniently located. I've stayed in worse hotels before, but the smell that never went away certainly knocked this hotel down a few stars