Fairfield Inn & Suites Charlotte Arrowood

When I arrived, my room was not cleaned. After checking in it still wasn't really cleaned but we made it work because it was so late. The smoke detector kept going off which made it impossible to get rest. Called the front desk just for them to lie and say they were coming and never came. The tv channels were not working. Breakfast was cold. Front desk guy in the morning didn't show much concern and letting to take the blame off them. One of the worst Marriott experiences I ever had.

Rooms were clean, staff was great, wifi was solid!

The room smelled musky. Room wasn’t cleaned every other day

Clean comfortable room. Highly recommend.

Upon arrival, we learned that the pool was closed and unavailable for guest use. Hotel staff informed us that the property was still awaiting an inspection. While we were offered access to a sister property’s pool approximately 10 minutes away, this was not a practical substitute for an amenity that was advertised as being available on-site. Given the extremely hot temperatures during our stay in North Carolina, access to the pool was one of the amenities we specifically looked forward to using. Having to leave the property and drive to another location significantly diminished the convenience and value of our stay. In addition, the overall condition and cleanliness of the room fell well below the standard I have come to expect from a Marriott property. The room appeared dated and in need of updating. There were multiple stains on the walls, hair present in the shower upon check-in, and noticeable stains on the curtains. These issues created the impression that the room had not been thoroughly cleaned or properly maintained prior to our arrival. I have stayed at Marriott properties throughout the United States, South America, and Europe, and one of the reasons I continue to choose Marriott is the consistency of the guest experience. Unfortunately, this stay did not reflect the level of quality, cleanliness, or attention to detail that I have come to to associate with the Marriott brand. The condition of the room significantly impacted our overall experience and enjoyment.