Latitude Suites Tinton Falls, part of Unscripted by Hyatt

All suites are not suites. Long story short, I stayed her last September while traveling alone and had an excellent time. So much so that when I needed to come back to the area with my family for a funeral, I wanted to stay here even though there were many hotels closer. I reserved 3 rooms, 2 of which were what I expected, the other did not. I was different than the other 2. No "living" area, no sofa, no 2nd tv. It was not a "suite". When I told the front desk clerk, I was told it was the same, and showed a chart showing rooms, 113 & 115 had the same room code. I assured her they weren't the same, and I wanted what I had reserved. I was told because I reserved through hotels.com, nothing could been done about pricing. I told her price wasn't the issue, I wanted the room I had reserved. After being told twice more "there's nothing she could do about pricing", I asked to speak to a manger. She pulls out her phone and begins texting. After several minutes, I asked for an update. She replied the general manager David Humpke said that nothing could be done. I asked to speak with him myself and was denied. I later spoke another clerk who said she knew of the incident as she was on the group chat. I don't know if Mr. Humpke was actually on the chat. Paying the difference for another room would have satisfied me but that wasn't offered. Basically, I was told that my patronage wasn't appreciated. Messaged received.

NA

Comfortable beds! Everything was clean. The bar was very cool. I will be back.

Didn’t use the laundry and we weren’t here on business. However it was a great experience and we will be going back there in a few months

Connecting doors do not lock my door was open upon entering my room twice manager told me the door never had any problems and he couldn’t do anything for me because I booked on here. I did not sleep there.