SureStay Hotel by Best W. Norfolk Little Creek

Comfortable stay, the beds were very comfortable and pillows nice and fluffy. Towels were thick better than most higher end hotels I’ve been to. My only observations was that there wasn’t a coffee maker or microwave. I kind of feel that should be standard in all hotels / motels. Would have been nice if the TV was a smart TV.

The room was very clean, with a nice TV and charging stations for phones which was helpful. Those were the pros. The only pros. Cons..the mini fridge barely kept our drinks cool. They were just above room temperature after being in the fridge the entire 2 nights of our stay. The hotel has 3 floors and there is only 1 microwave in the lobby to accommodate the entire hotel. The furniture in the room is setup to accommodate a microwave, they should strongly consider adding them to the rooms. The walls are paper thin. You hear EVERY SINGLE THING happeneing in hallway and the room next to yours. The hallway noise was loud and clear that it woke my fiance from his sleep. Our 1st night at the hotel the fire alarm went off well after midnight and startled us awake. We went downstairs to make sure there was no actual fire. The overnight Front Desk Clerk was borderline rude. We asked if everything was ok she shrugged and said "I don't know". The lights were still flashing all over the hotel. We asked if we should remain stay downstairs until the issue was resolved and she said "that's up to you, I can't tell you what to do. Probably just somebody smoking in a room". Since this a no smoking allowed hotel I would hope not. In any event I would hope that the staff would show a little more concern when a paying guest is concerned about a fire alarm going off in the middle of the night. Not a great overall experience. Not sure I would return without improvements.

I was sorely disappointed to learn that despite the claim on the website, a shuttle to the airport was not, in fact, available. I was also disappointed to learn that there was no designated area to exercise. Both of these facts will prevent me from booking here in the future.

The hotel was close to the airport an convenient for overnight stays. 24 hour access to coffee, tea and hot water.

Ok. But, since they only had one ice machine on the 2nd floor, signs posted would have been nice indicating that. I was on third floor, no machine after walking entire corridor, elevator to first floor, was told ice was on the second floor. Elevator to second floor, got ice, elevator back to third floor. Also, it was raining when I arrived. NO access to front door due to design. Park on sides . Room and beds were nice and comfortable. Would stay again if and when in area.

Very clean and well maintained. Hilton did and excellent job remodeling and bringing the property up to date. The only con I have is that there are no microwaves in the room. No one wants to go to the lobby to warm up food.

Spark gets the job done. No fancy bells or whistles, but the amenities are decent for the prices you pay. My stay was comfortable, the staff is friendly, and the parking is super convenient. Best part is the bed.

Wasn’t a fan of the parking lot but otherwise, a great place to stay

I like this hotel easy parking

It was ok, clean refurbished room but no microwave to heat anything.

Staff were very friendly and rooms were very clean and new looking

Popcorn in room floor. Otherwise good

Strong marijuana smell in the parking lot. smell of urine in the elevator. complimentary breakfast was unappealing. bed cover/ outer blanket had what appeared to be a makeup stain. Bed was extremely uncomfortable, woke up sore every morning. Staff was very nice and polite.

Very friendly and room was very clean

Everything was ok the only thing I always see when I stay there is hair in the shower and walls

easy parking,access to nearby stores .. cleanliness

Staff was very nice and helpful. Our first room had a leaky window with a sopping wet towel on the windowsill. They quickly moved us to another room. They day they came to service our room the bed was left unmade, there was no toilet paper and only 1 towel was replaced. The night receptionist apologized and provided toilet paper and towels. The next day they serviced the room again and left a wet, dirty rag by the TV and one of the "clean" washcloths was dirty. We've stayed here before and never had an issue. Clearly they are having issues with housekeeping.

Clean room, wonderful staff, comfy bed and wonderful shower. It was wonderful!!!

It’s basically just a room, zero amenities. Talk about a noisy hotel! We were woken up so many times throughout the night by people yelling, running, fighting, slamming the exit door, just awful. I also alerted the front desk that the rear door did not lock and this was a safety issue but it was never remedied. The room was large and clean other than some mold on the bottom of my shower curtain they missed and the conditioner being empty, I can live with those issues as long as there are no bugs.

Staff at check-in was friendly and courteous even though it was after midnight. The room was clean and updated.

Rooms are a bit cramped, not much space between beds and dresser.

The staff was professional and courteous. Check-in was quick and easy and the room was nice, although on the small side. It would’ve been too small for a long stay but for just one night it was perfect.

The staff was very kind. The room was nice. However, very thin walls and windows. Very noisy from street traffic and other guest.

It was great but the rooms are quite small. Comfortable though.

Excellent location. Great continental breakfast. Rooms have thin walls and are small. Rooms are clean and it’s perfect for one or two nights. Staff is very friendly!

We were there just to sleep and catch plane the next morning. The bed was comfortable. The noise outside was minimal so we slept very well. The room itself was small so I wouldn't want to stay for an extended period of time (same for the lobby - small). I would stay again if I fly through again.

The room was very clean, with a nice TV and charging stations for phones which was helpful. Those were the pros. The only pros. Cons..the mini fridge barely kept our drinks cool. They were just above room temperature after being in the fridge the entire 2 nights of our stay. The hotel has 3 floors and there is only 1 microwave in the lobby to accommodate the entire hotel. The furniture in the room is setup to accommodate a microwave, they should strongly consider adding them to the rooms. The walls are paper thin. You hear EVERY SINGLE THING happeneing in hallway and the room next to yours. The hallway noise was loud and clear that it woke my fiance from his sleep. Our 1st night at the hotel the fire alarm went off well after midnight and startled us awake. We went downstairs to make sure there was no actual fire. The overnight Front Desk Clerk was borderline rude. We asked if everything was ok she shrugged and said "I don't know". The lights were still flashing all over the hotel. We asked if we should remain stay downstairs until the issue was resolved and she said "that's up to you, I can't tell you what to do. Probably just somebody smoking in a room". Since this a no smoking allowed hotel I would hope not. In any event I would hope that the staff would show a little more concern when a paying guest is concerned about a fire alarm going off in the middle of the night. Not a great overall experience. Not sure I would return without improvements.

Can't recommend as of now. It's new and they appear to have opened before working out all the bugs. To the good, the staff was friendly and the room was very clean and modern-looking. The bed was comfortable. However ... The desk clerk was having all kinds of technical issues while checking me in. Long story short, I was charged two incidentals deposits. I had to point that out at checkout. The TV had no cable and we had to try to watch using streaming apps with which we're not familiar. The desk sent a technician up to help us and even he had trouble getting it going. My wife was finally able to get us to ESPN, but it kept kicking us out, one time with a message saying "unauthorized user." No disposable plastic drinking cups in the rooms, so I had to cup my hands to get water for tooth brushing and taking my meds. I know it's an economy hotel but come on. One issue that may be more permanent: Tissue thin sound-proofing between floors. The room above us was occupied and every time someone walked around up there, it sounded like the Calgary Stampede. Our room shook from the noise. Maybe they'll get better but I'd wait a while to give them time to figure things out.

Must be a new construction or newly renovated because for the rating it has, the room was very clean and comfortable. Loved no carpet on the floor.

Comfortable beds and clean.

No one at front counter when I arrived in the early evening and had to wait 10 minutes. Almost left. Then came back for water and had to wait again for someone to come to front desk. Room was fine, location was fine, just frustrating.

The day desk clerk was sullen and seemed to be annoyed that she had to work on your behalf. The night clerk, Patricia, was her exact opposite: a genuinely nice person. Spend a little more money on front of house staff!

Staff would rather be doing anything else but thier job.

Check in was a breeze & the gentlemen who helped was very outgoing. Made the experience very enjoyable

We throughly enjoyed our stay! The breakfast was basic, but serviceable. We were contacted numerous times to check our needs and comfort. The front desk staff was great. Patricia is a gem. 🔥

Customer service was disappointing. The front desk did not greet the customer nor asked how everything was upon departure. Will not recommend this location to anyone.

The staff was wonderful beyond belief. the rooms were clean and comfortable and the beds were great. However, the rooms would have been nicer if they were about two feet wider

Very comfortable stay for a very affordable price and the staff was so nice!

Staff at check-in was friendly and courteous even though it was after midnight. The room was clean and updated.

The stay was short but good. Service would have been an excellent if it had not been for the lady working the front desk for morning check out, the young lady who checked us in was very nice and professional but I had 2 encounters with the one lady that was rude the first time was before my initial checkin ;we arrived early due to driving all night so we stopped in to make sure we were at the correct hotel and check our reservation she didn’t let me ask anything she just rudely said you can’t check in now and I proceeded to tell her I just want to confirm my reservation she said check in is 4 come back then but when we came back to check in thankfully there was a nice young lady to check us in and tell us a little about Norfolk since we had never been there so other than that we had a great stay waiting on our cruise

Convenient location, quiet and clean. Very basic. Nice to have a simple breakfast included. Needs thinner blankets so that we don’t have to crank the a/c on a mild day just to be comfy. Good price.

Nice clean hotel, staff was nice. The street outside can be a little loud there was a firetruck running down the road and for some reason the Star Spangled Banner started blasting from somewhere at 8am. For the money it’s nice and it’s close to a lot of things.

Excellent location. Great continental breakfast. Rooms have thin walls and are small. Rooms are clean and it’s perfect for one or two nights. Staff is very friendly!

Very nice place to stay, friendly staff, comfortable room, super clean, close to Starbucks, CVS, Food Lion, and restaurants. Good value. Looking forward to coming back.

easy parking,access to nearby stores .. cleanliness

Was convenient location as we did a lot of day trips so we bypassed downtown traffic but was close to many good restaurants if you have a car. The nearby beaches are beautiful. Quiet place, clean and good value for the money

Had a major delay so needed to be close to the airport for an early flight out

Seems like a great spot to stay when you have an early morning flight. Found a gtreat brewery nearby (cova) with a yummy food truck

If I could have snuck the mattress out and into my car, I would’ve. It was that comfortable. The staff were super friendly and helpful, especially the young woman who was on the late evening shift. The breakfast is “continental”, but there were still plenty of options. There is a coffee station in the lobby, available 24/7. The room was immaculate, and the shower/tub combo was pristine. We’re already making plans to stay again. The only 2 negatives are that because they aren’t on the main street of town, there aren’t many food options. But, there are plenty one block over. The other thing is that you can’t turn left into the property-NOT THEIR FAULT. You just have to make a u-turn just a few buildings down. And you can’t beat the price!

We enjoyed our stay! Nice, clean room; friendly staff; good location. It would be nice to have an outdoor space—gazebo, common area with chairs.

Hotel was clean and staff nice. Breakfast was limited but sufficient

Breakfast bar was lacking. Only bagels, cereal, or a cold hard boiled egg. Needed some protein options.

Overall - nice hotel for a one night stopover. The complemental breakfast was lacking though - not much of a selection & not much left even though we went early!

It was close to my destination in Norfolk and reasonably priced. The breakfast was carb heavy not much protein but I managed. Would stay again.

Excellent location. Great continental breakfast. Rooms have thin walls and are small. Rooms are clean and it’s perfect for one or two nights. Staff is very friendly!

The hotel was close to the airport an convenient for overnight stays. 24 hour access to coffee, tea and hot water.

The room and building were very clean. The staff are prompt and ready to help. The breakfast was great. Muffins, bagels, cold cereal, hot cereal, boiled eggs, fruit, yogurt, orange juice, milk, and coffee 24 hrs. The rooms are large and so is the tv. The bathroom has shampoo, conditioner, body wash, hand soap, and lotion. We had a wonderful stay, and I will stay at a spark Hilton in the future.

I enjoyed our stay here but didn't like the breakfast.

Breakfast was almost nonexistent! We asked on the second day to get more hair conditioner because the container was empty. We never got a refill. Our bed was not made every other day. Front desk people were great. I hate that the rooms are so small that you can’t even get the luggage cart into the room to unload. There were paper wrappers beside the bed that was not cleaned up from the people before us.

Arrived well after 4pm check in time and only one room was ready, would have been nice for a “I’m sorry for the inconvenience” but the desk clerk clearly didn’t care. Waited over an hour, back to the desk and the manager seemed surprised that we were not checked in. Overall rooms extremely clean, hotel clean. Very small rooms but expected with price, breakfast was disappointing only cereal and bagels but the all day coffee bar was great! Would stay again!!