費爾菲德希爾頓逸林飯店

We were happy with the location, but had expected a little more service. For instance we found a few pieces of trash in the room upon arrival, nothing major but still. Twice we found the pool closed - within its opening hours - due to maintenance.

Two of the three elevators were not working. This hotel is home to groups so waiting for

Clean property, comfortable bed (medium firm). Excellent service, delicious breakfast, warm pool!!!

Pool was closed. No warning ahead as website said there is pool. Room service goes to voicemail with no one returning calls. One staff member for Restraurant and room service so room service takes more than one hour.

The tubs were not draining. It was flooding. I couldn’t even take a shower for three days. The swimming pool area was disgusting ceilings. There was water dripping because of too much moist. Other than that. It was really good place where they clean just the tub was disgusting.

Friendly and welcoming staff, great amenities, and a nice pool area. The only small suggestion would be to have towels available directly at the pool. Otherwise, a wonderful stay and I’d definitely return!

The pool was freezing cold. There was no lighting in the exterior of the building. Our neighbors had about 15-20 ppl in there room and were smoking marijuana all night. There wasn’t enough towels in the restaurant. Just very disappointed for this being a Hilton.

Pleasant staff at check in desk, excellent exercise room, clean and comfortable room.

No business center. Has to ask for the room to be cleaned each day and it still wasn’t cleaned One of the elevators is sketchy. The breakfast buffet is $18 has the same food as a free continental breakfast at any other hotel.

Do not stay here. I was surprised at this hotel considering it was a Hilton and I always stay at Hiltons. First of all the elevators on every floor were out of service. There was no internet connection for the two nights I was there because they were “working on it”but I spoke to the front desk and apparently this has been going on for a while. The tvs did not work. They weren’t smart tvs. The place smelled like death. Unkept hallways etc. if you aren’t a Jewish person they don’t care about your complaints. The workers and managers are racist. I will never stay at a Hilton again.

Hotel was very clean, I always liked that check out wasn’t until noon

Carpets are disgusting. Shower doesn’t drain. Pillows are very bleh. Definitely needs some good cleaning and some fresh paint.

I could not of asked for a better hotel your staff was wonderful the room was spotless, your lobby was beautiful, the only thing I would suggest is that you have more items on your menu, other then that a perfect stay

The room may have been OK 20 years ago, but needs remodeling and maintenance. The bathroom door was rotted at the bottom due to excessive moister for years. The bathroom floor wasn't cleaned properly under the counter, the bathroom small mirror was coming off the wall, the work are was broken and needed repair, wall paper peeling, and noisy AC unit. At check-in they couldn't identify alternate entry doors.

we had a handicap room , that was dirty , toilet don't flush and room had a very bad musty smell

the room smelled terrible, like mold or heavy pet odor. wasn't clean enough.

Super clean and very comfortable.

This hotel was clean and very inviting. Our room , bed, and pillows were great.

Great quality hotel. Very clean rooms.

Side entrance and exit. The bathroom had hair on the toilet and in the shower.

Room cleanliness and comfort were great, however the sound of the hvac system was extremely loud when turned on.

During one of the hottest weekends of the year thus far, our room did not have a working Air Conditioner. The maintenance staff tried to repair it and it still was not resolved. Our 9 month old son had to sleep in an environment with sub-par and unsafe conditions.

decent hotel with terrible wifi.

The room itself is great. Comfy bed and pillows, good shower. But never in my entire life has an air conditioner been soooooo loud. It is mind boggling. Also, room 242 has a crappy view. I mean really crappy.

Walls are thin and the makeup mirror light didnt work, the room had a odd smell from the fridge

Nice hotel, generally comfortable rooms, friendly staff. However, the HVAC system is louder than a jet engine. The airflow system that vents the bathroom just brought anawful heavy smell of cigarette smoke. So, no sleep and horrible air quality.

The staff was friendly and the room was clean but there was a door to an adjoining room. The person who stayed in the next room had the tv on all night and it was quite loud. It would be better if the hotel confirmed with guests at the time of check-in if they mind being put in an adjoining room. Next time we would request not to be. We would have moved, but we were already well settled in by the time the person came into the other room.

The room was clean but old.

A complaint about a noisy airconditioner was fixed after my complaint, but my first night the noise drove me mad. Also one remote did not work

Outdated. Outlets don't work

This hotel was double booked. I requested for a double bed and I got a suite with a pull out couch instead. Other people in my party had room without AC and the hotel offered them points as compensation after multiple calls. Some were turned away because of the lack of free room even though they booked ahead of time. Not a great experience over all. Out room was too cold and the AC controller did not work.

This was possibly the worst hotel experience I have ever had. I traveled with my husband and our two small children under 6. We chose the hotel in part because it had a pool for our kids, but the pool was closed (we were not informed in advance). We were put on a hall with a dog that was left in its room for hours, barking and barking incessantly. After reporting it several times with no action (the front desk basically told us it was our fault since we chose a pet friendly hotel), the hotel finally moved us to another room at 9 PM way past our kids\' bedtime. Then the next day we discovered that in our second room, the shower was broken. It wouldn\'t stop running and the tub was filling up but again it took several calls to the front desk for someone to come. Then they moved us YET AGAIN to a third room. Most egregiously, in the middle of the night (12:30 AM) I was woken up to loud voices right outside the door AND THEN AN INDIVIDUAL WHO HAD KEY ACCESS TO THE ROOM ACTUALLY OPENED THE DOOR AND ENTERED MY ROOM. I called out "there are people in here" and the person said "oh no" and a second voice said "you didn\'t know people were in there?" This is extremely terrifying and upsetting and I didn\'t sleep the rest of the night. The next morning when I complained to the front desk they said they would approve a refund with Expedia but then they actually only approved a refund for one night not both nights.

Daniel and Kenneth were very courteous and helpful during the check in process. They helped to make the process quick and easy.

Terrible customer service. I did check in around 4:00 pm. Room was extremely hot. turned up AC. seems like it Was not working properly. waited few hours as we had a evening event. came back around 10:30. still it was hot. i went to customer service & complained about AC. The guy (Abil) at customer service told me he will send someone to fix it. I went back to room again around 12:00 AM. (MY wife was sleeping). I went again to customer service desk (This time different team) and told them what's going on with AC. She offer me to change the room. I agreed, however My wife was so and as she has to wake up middle of night. (It was wedding event from last 3 days at home). we had to moved all our stuff to new room at midnight (12:30 am). It was exhausted. Next day i called like 10 times to housekeeping no one answer. I had to go downstairs again for Bath towel and shower gel (it was none in the room). day after we went to the Venue for wedding from 7 am to 4;30 pm. No housekeeping was done at the room. Called multiple times, no answered. Had no time to go down. fall a sleep for an hour, and housekeeping knock the door, can you imagine how mad i was waking up in 30 min. sleep. we had to go out for reception so i told them come back later as we all 4 has to get ready. after getting ready for reception and went to front desk asked for Housekeeping and guess what Housekeeping gone for the day. we left for Reception and pick up some bath towel at midnight. It was terrible experience.

The staff at the DoubleTree Fairfield are Awesome, they always go above and beyond to ensure that our stay go as smoothly as possible!!!!! Patricia, Nahima and Mary Grace great there customers with such a pleasant disposition. This DoubleTree is a 10/10. Highly recommended !!!!!

Great location. The staff were accommodating to the wedding party. Check in and check out was smooth.

When we arrived the staff was incredibly distracted and rude. They checked us in while talking with another customer. As they made our key they slapped it on the counter and gave us no instructions or told us where our room was. They honestly didn’t even barely look at us. Since we were standing there, he finally took a break from their discussion to say “you’re good” and signaled to the keys. When we arrived to our room to find that they didn’t put us in a King bed room, as we had booked, we went back to the front to ask for our originally booked room. The same gentleman who “checked us in” scolded us for 1. Not bringing our bags up if we didn’t want the room and 2. Told us that we booked through a third party (hotels.com) instead directly through Hilton implying that we wouldn’t get the room we booked. After pressing him a bit to give us our booked style room he gave us pretty disgusting room where the bathtub was peeling and falling apart, the knows were rusting and the carpet was very stained. The area was decent and convenient. But that’s all the positive things I can say about this place.

Staff was amazing and very accommodating.

The hotel was fine but one of the staff members tried to let people into our room at 3am. The people obviously had the wrong room number but we got a horrible night sleep as we thought someone was breaking into our room at 3am

Service was horrible. Not enough staff. No one to answer phones. Room service is a joke. Not info on anything in the hotel. Not very clean and could not get any towels.

Location is convenient, area is filled with restaurants and a shopping mall.

Google maps doesn’t bring you to the correct place. Glad it was day time, it was next to target on other side of highway.

Second time I stay in this hotel and as great as the first time. Staff is amazing. Rooms very clean. Also bus stop (WILLOWBROOK PARK&RIDE) 10min away if wanting to visit NYC but don’t want to stay in the city. Bus ride is 25-30min.

The property is in a central and convenient location.

Location off RT 46 is horrible. Makes it difficult to drive anywhere without making a bunch of U turns. Fore this reason alone, I will not stay there again.

Clean and close to the mall :)

Great location, great staff

Parking lot is sketchy, but the hotel itself is great. VERY clean and well-appointed rooms. I have stayed here many times for work and I am quite happy with it.

Loved the hotel. Loved my room and everything the hotel had to offer guests. My room was clean and had everything I needed for my overnight stay. The receptionist who checked me in was fine. Very quiet and seemed timid, but was adequate. The building is on a part of the highway that is not well maintained. The surrounding area is scary/sketchy. Lots of trash, enormous potholes surrounding the building, a vacant building next door, just a rather sketchy environment overall.

I enjoyed my stay. The room was comfortably and clean. The property was well kept. It is walking distance from a Target and a convience store if you forgot anything or need a snack run.

For being a higher priced hotel, the lack of amenities, lack of service, lack of cleanliness in the dining room was appalling.

Pool was closed. No warning ahead as website said there is pool. Room service goes to voicemail with no one returning calls. One staff member for Restraurant and room service so room service takes more than one hour.

Staff was excellent. Bar was excellent. Food was great

The day was great. wish they had a little more variety for breakfast, but it was plenty. The day was very comfortable. The room and bed was comfortable. everything was clean. there wasn’t enough shampoo and conditioner and dispenser, but I usually bring my own. I feel like the handicap bathroom sink should be a little wider so you can put more of your things on top of it. staff was very friendly too. I was charged two dollars (total $4.00) each for the two water bottles that were in the room even though the staff told me it’s complementary the first two in the room.

The staff here is fantastic! Everyone we dealt with was very friendly and helpful. It made our stay here special. The only negative on this hotel is the location. There is almost nothing nearby so you have to drive to go out to eat or do something. They do have a restaurant that serves breakfast and dinner. The food is very good and the service is excellent. Definitely recommend staying here.

First hotel we ever stayed at that didn’t include free breakfast. Otherwise, everything else was great.

It was an ok stay. Too many bumps and noises in the night. The one thing that really pissed me of is that I wasn't given a breakfast ticket! I spent a lot of money on this room and they couldn't float me a ticket for a buffet breakfast where no one was even eating. It was basic food just getting cold!! Some scrambled eggs and toast would have cost you nearly nothing! When people talk about companies gouging their customers, this is what there talking about! I got a lovely breakfast in the past from a hotel down the street, so I'll be going back there next time. And that place is cheaper and just as nice. A foolish move on your part!!

Staff was welcoming and friendly. Dinners in restaurant were great. Bathroom was small. Rooms clean. Would stay again.

No business center. Has to ask for the room to be cleaned each day and it still wasn’t cleaned One of the elevators is sketchy. The breakfast buffet is $18 has the same food as a free continental breakfast at any other hotel.

Front desk lady was kind of dry, asked me if I wanted the “cookies” I was lost. Well they give you free cookies when you check in it I was not aware, so her question was random. Other than that everything was clean and smelling good!