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Comfort Inn & Suites Waco Woodway

From

US$ 80

/ noite

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Comfort Inn & Suites Waco Woodway - Quarto

Comfort Inn & Suites Waco Woodway - Quarto

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Comfort Inn & Suites Waco Woodway - Banheiro

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From

US$ 80

/ noite

Sobre esta propriedade

Desfrute de instalações recreativas, como uma piscina interna e uma academia. Este hotel oferece Wi-Fi de cortesia, salão de banquetes e máquina automática de vendas.

Estacionamento
Piscina
Quartos de não fumantes
Centro de negócios
Lavagem a seco
Serviços domésticos

Localização

6808 Woodway Drive, Woodway, Texas, Estados Unidos

Ascension Providence (1.3 milhas)

Congestive Heart Failure Clinic (1.3 milhas)

Ascension Medical Group Providence Pain Management Clinic (1.3 milhas)

Fresenius Medical Care at Providence Healthcare Network Icu (1.4 milhas)

Bowlero Waco (2 milhas)

Doris Miller VA Medical Center (2.8 milhas)

Mais informações sobre a localização

Opções de quarto

1

Suíte romântica, 1 cama King, para não fumantes

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Geladeira

Banheira de hidromassagem privativa interna

Banheira de hidromassagem privativa

3

Quarto, 1 cama King, para não fumantes

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

2

Quarto standard, 1 cama King, para não fumantes

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

1

Suíte, 1 cama King e sofá-cama, para não fumantes

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Acomoda 6

Área de refeição separada

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

4

Quarto standard, 2 camas Queen, para não fumantes

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Geladeira

4

Quarto, 2 camas Queen, para não fumantes

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 4

Ar condicionado

Wi-Fi (gratuito)

Geladeira

1

Suíte família, várias camas, para não fumantes

Detalhes do quarto

2 Camas De Casal Extragrandes

e

1 Sofá-Cama

Acomoda 5

Área de refeição separada

Ar condicionado

Wi-Fi (gratuito)

Camas dobráveis ou extras (gratuitas)

Avaliações dos hóspedes sobre Comfort Inn & Suites Waco Woodway

8

Muito bom

Com base em 1.000 avaliações verificadas

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No Comfort Inn & Suites Waco Woodway, os viajantes relatam uma estadia conveniente e econômica, com quartos geralmente confortáveis, mas com experiências mistas devido a reformas em andamento, problemas frequentes com o Wi-Fi e a hidromassagem, limpeza variável e profissionalismo inconsistente na recepção.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No Comfort Inn & Suites Waco Woodway, os viajantes relatam uma estadia conveniente e econômica, com quartos geralmente confortáveis, mas com experiências mistas devido a reformas em andamento, problemas frequentes com o Wi-Fi e a hidromassagem, limpeza variável e profissionalismo inconsistente na recepção.

O café da manhã varia de generoso e saboroso a inferior ou mal abastecido, com horários que ocasionalmente terminam mais cedo. A piscina coberta é apreciada, embora aulas de natação e manutenções às vezes limitem o uso. A localização perto de rodovias e restaurantes é conveniente, enquanto a decoração dos quartos e alguns equipamentos parecem datados. Espere conforto básico e um bom custo-benefício se puder tolerar algumas inconsistências.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

As instalações são irregulares: o Wi-Fi caiu repetidamente e a hidromassagem costumava estar fria, suja ou fora de serviço, embora a piscina coberta seja geralmente bem avaliada. Reformas em andamento e aulas ocasionais de natação causaram interrupções ou limitação no acesso à piscina.

Avaliações dos hóspedes relacionadas

8

John

12 de mar. de 2025

·

Hospedou-se por 2 noites

The hotel didn’t have WiFi and hadn’t for over 2 weeks

The hotel didn’t have WiFi and hadn’t for over 2 weeks

6

Cassandra

10 de fev. de 2025

·

Hospedou-se por 3 noites

Hotel was in older condition but clean. Pool was warm. Hot tub not hot. Breakfast was ok. Few hot items (premade omlettes, biscuit and gravy) but a variety of grab and go items (hard boiled eggs, yogurt, granola, oranges). Location was good. Good price for what it provides.

Hotel was in older condition but clean. Pool was warm. Hot tub not hot. Breakfast was ok. Few hot items (premade omlettes, biscuit and gravy) but a variety of grab and go items (hard boiled eggs, yogurt, granola, oranges). Location was good. Good price for what it provides.

8

Francine

10 de out. de 2025

·

Hospedou-se por 3 noites

Breakfast was good. The breakfast staff ladies were so awesome and just made my day every morning! Bed was comfortable. My only issues were that the heating element in the hot tub was out and that was something I was very much looking forward to. And every so often someone would smoke outside and the smell would come through the A/C vent. Otherwise, we had a great stay.

Breakfast was good. The breakfast staff ladies were so awesome and just made my day every morning! Bed was comfortable. My only issues were that the heating element in the hot tub was out and that was something I was very much looking forward to. And every so often someone would smoke outside and the smell would come through the A/C vent. Otherwise, we had a great stay.

4

Rose

29 de mar. de 2025

·

Hospedou-se por 3 noites

Not a bad hotel if you don’t need WiFi. When on a business trip I need WiFi for working. When I called the desk and asked about the WiFi they gave me a 1-888 number to call. I called and waited in the queue for an hour. When someone finally answered they spent 30 min trying to get it to work and couldn’t. Definitely will be using a different hotel next time.

Not a bad hotel if you don’t need WiFi. When on a business trip I need WiFi for working. When I called the desk and asked about the WiFi they gave me a 1-888 number to call. I called and waited in the queue for an hour. When someone finally answered they spent 30 min trying to get it to work and couldn’t. Definitely will be using a different hotel next time.

2

Jillian

7 de dez. de 2023

·

I’m traveling the country with my young daughters “Roadschooling”. The last month we’ve been from New Mexico to Louisiana and everywhere in between. I specifically booked this place for the indoor heated pool and hot tub for them to finally swim before heading home for the holidays. Upon check in I asked about the functionality of the pool and was pleased to hear it was in perfect working order. When we entered the pool area a woman in the pool asked if we were hotel guests I told her yes, she then told me she was going to be on one side of the pool (giving swim lessons) I was upset being that this was literally the only reason we booked here. My daughters are not great swimmers and we’re told to stay on the deep end. I went to the front desk and let them know, i basically told she didn’t see the problem and they’ve never had complaints before and literally that was that. I called best western to address my issue, not looking for compensation or refund but just to make them aware. We went up to the room after 15 mins and 6 other children arriving for lessons only to be called to the room phone from the general manager yelling at me for her points being deducted and bad review I tried to explain that I was not happy, she would not let me speak she kept talking over me and was the most passive aggressive woman I’ve ever come in contact with. She 100 percent needs to be fired. And should not ever be able to work in the customer service industry again. I will never stay again.

I’m traveling the country with my young daughters “Roadschooling”. The last month we’ve been from New Mexico to Louisiana and everywhere in between. I specifically booked this place for the indoor heated pool and hot tub for them to finally swim before heading home for the holidays. Upon check in I asked about the functionality of the pool and was pleased to hear it was in perfect working order. When we entered the pool area a woman in the pool asked if we were hotel guests I told her yes, she then told me she was going to be on one side of the pool (giving swim lessons) I was upset being that this was literally the only reason we booked here. My daughters are not great swimmers and we’re told to stay on the deep end. I went to the front desk and let them know, i basically told she didn’t see the problem and they’ve never had complaints before and literally that was that. I called best western to address my issue, not looking for compensation or refund but just to make them aware. We went up to the room after 15 mins and 6 other children arriving for lessons only to be called to the room phone from the general manager yelling at me for her points being deducted and bad review I tried to explain that I was not happy, she would not let me speak she kept talking over me and was the most passive aggressive woman I’ve ever come in contact with. She 100 percent needs to be fired. And should not ever be able to work in the customer service industry again. I will never stay again.

4

Craig

23 de mar. de 2025

·

Hospedou-se por 1 noite

The wifi didn't work during my entire stay lol

The wifi didn't work during my entire stay lol

10

Shanna

2 de mar. de 2025

·

Hospedou-se por 1 noite

Unfortunately the WI FI has been out all week but we weren’t told at check in. The hot tub was ice cold. While clean, the hallway smells like cat urine.

Unfortunately the WI FI has been out all week but we weren’t told at check in. The hot tub was ice cold. While clean, the hallway smells like cat urine.

8

Jodee

2 de mar. de 2025

·

Hospedou-se por 1 noite

The internet did not work and we had work to do. If I would have known that, I would have picked somewhere else to stay.

The internet did not work and we had work to do. If I would have known that, I would have picked somewhere else to stay.

6

jeffrey

2 de jan. de 2026

·

Hospedou-se por 1 noite

We booked a room in December because they had an indoor pool and hot tub. Unfortunately the hot tub was down and weren’t informed about that. If we would have known, we would have stayed somewhere else.

We booked a room in December because they had an indoor pool and hot tub. Unfortunately the hot tub was down and weren’t informed about that. If we would have known, we would have stayed somewhere else.

2

Daniel

28 de nov. de 2023

·

Hospedou-se por 1 noite

Me and my wife traveled to Waco cause she had a surgery planned at hilcrest at around 11am we didn’t wanna have to get up and drive in wanted to be able to sleep in and at 7 am we was awoken up to beating and banging coming from the roof I called the front desk to make sure they wasn’t being robbed but it was actually a construction crew putting a new roof on so they failed to mention this at check in and put us on the very top floor closet to the roof I asked for a refund went on deaf ears won’t be staying here again and we frequently come to Waco and rent hotels here the staff could’ve told me at check in and I would’ve made different arrangements if I pay money for a hotel room I deserve my privacy and relaxation till check out time I paid for it and didn’t receive it so best western you suck

Me and my wife traveled to Waco cause she had a surgery planned at hilcrest at around 11am we didn’t wanna have to get up and drive in wanted to be able to sleep in and at 7 am we was awoken up to beating and banging coming from the roof I called the front desk to make sure they wasn’t being robbed but it was actually a construction crew putting a new roof on so they failed to mention this at check in and put us on the very top floor closet to the roof I asked for a refund went on deaf ears won’t be staying here again and we frequently come to Waco and rent hotels here the staff could’ve told me at check in and I would’ve made different arrangements if I pay money for a hotel room I deserve my privacy and relaxation till check out time I paid for it and didn’t receive it so best western you suck

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

A limpeza é variável. Muitos quartos foram relatados como limpos, mas problemas recorrentes incluíram baratas ou formigas, odores de mofo e carpetes úmidos, e banheiros desgastados ou com mofo.

Avaliações dos hóspedes relacionadas

6

Esperanza

1 de out. de 2025

·

Hospedou-se por 1 noite

Ok for price but on 2nd night saw a roach and wall had water damage in restroom

Ok for price but on 2nd night saw a roach and wall had water damage in restroom

2

Bridget

20 de set. de 2025

·

Hospedou-se por 2 noites

ROACHES. The bathroom tiles and walls were cracked/missing pieces, and there was a huge roach in the bathroom. The room was so humid everything felt wet, It was a weird and nasty experience.

ROACHES. The bathroom tiles and walls were cracked/missing pieces, and there was a huge roach in the bathroom. The room was so humid everything felt wet, It was a weird and nasty experience.

2

Carrie

19 de ago. de 2025

·

Hospedou-se por 2 noites

Looks like our room flooded, there was mold everywhere and had a terrible smell. Almost all the carpet was ripped up on the 2nd floor, horrible experience! I'm just glad it was only 2 nights.

Looks like our room flooded, there was mold everywhere and had a terrible smell. Almost all the carpet was ripped up on the 2nd floor, horrible experience! I'm just glad it was only 2 nights.

6

Denise

20 de set. de 2025

·

Hospedou-se por 1 noite

We only had 1 large towel in the bathroom for 2 people, tub was dirty and the carpet seemed wet....definitely not worth the money

We only had 1 large towel in the bathroom for 2 people, tub was dirty and the carpet seemed wet....definitely not worth the money

8

Troy

26 de set. de 2025

·

Hospedou-se por 1 noite

Nice place to stay for the night for the price. Everything was clean. The bathroom was a little tired and ready for a makeover.

Nice place to stay for the night for the price. Everything was clean. The bathroom was a little tired and ready for a makeover.

10

Heather

23 de ago. de 2025

·

Hospedou-se por 3 noites

The hotel was very clean. The room was immaculate and the staff were so sweet and kind.

The hotel was very clean. The room was immaculate and the staff were so sweet and kind.

4

Dave

6 de set. de 2025

·

Hospedou-se por 2 noites

Woke up and the whole room was full full full of ants!!!!!!!! Every where

Woke up and the whole room was full full full of ants!!!!!!!! Every where

2

Steve

9 de out. de 2023

·

Hospedou-se por 1 noite

The room was filthy, I finally found a chain that make motel6 look good.Can tell most of their business comes from construction crews staying there. The bathroom was filthy and needed to be cleaned, the common area was worse.Came time to go to bed and pulled the sheets back and they had blood on them, so they had not been cleaned

The room was filthy, I finally found a chain that make motel6 look good.Can tell most of their business comes from construction crews staying there. The bathroom was filthy and needed to be cleaned, the common area was worse.Came time to go to bed and pulled the sheets back and they had blood on them, so they had not been cleaned

6

Dennis

19 de mai. de 2025

·

Hospedou-se por 1 noite

There were a fly and a few fruit flies flying around. I didn't notify your staff because we only stayed one night and we weren't in the room for most of the time. And there was a order coming from the AC.

There were a fly and a few fruit flies flying around. I didn't notify your staff because we only stayed one night and we weren't in the room for most of the time. And there was a order coming from the AC.

2

Andrew

2 de jul. de 2024

·

Hospedou-se por 3 noites

Don’t stay. Room smelled like urine and beds old and very uncomfortable.

Don’t stay. Room smelled like urine and beds old and very uncomfortable.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são antigos, com diversos problemas de manutenção, como TVs com defeito, equipamentos soltos, telefones ausentes ou aparelhos barulhentos, embora as camas costumem ser confortáveis e alguns quartos pareçam espaçosos e silenciosos. Ruído ocasional dos corredores ou de outros hóspedes foi relatado.

Avaliações dos hóspedes relacionadas

8

Maria

7 de mar. de 2025

·

Hospedou-se por 3 noites

Bed was very comfortable and room was a good size. Excellent value for the price. Was able to park right outside the window of our room. Very quiet. Water pressure and temperature in the shower was awesome. Was not too far from all the places we wanted to visit, but upon returning to the hotel, we had to go past it to the next stoplight and turn around every time because it’s on the other side of the highway. Didn’t partake of the breakfast offered. Would stay again.

Bed was very comfortable and room was a good size. Excellent value for the price. Was able to park right outside the window of our room. Very quiet. Water pressure and temperature in the shower was awesome. Was not too far from all the places we wanted to visit, but upon returning to the hotel, we had to go past it to the next stoplight and turn around every time because it’s on the other side of the highway. Didn’t partake of the breakfast offered. Would stay again.

6

Virginia

2 de dez. de 2023

·

Hospedou-se por 1 noite

Afternoon/night staff was exceptional in service and personality. Room was clean and well appointed. Problem, even with manager's personal trial, the TV wouldn't work. The in-room phone also didn't work. Table lamp connection loose, so the light flickered some. AC/heater until worked brilliantly. Comfy bed. Breakfast was delicious. Great Texas shaped waffles! At check out, the manager couldn't access the computer system, so we got no check-out receipt, nor could/would she offer us a discount for the non-working TV. Property has EV charging slots, if you're into that.

Afternoon/night staff was exceptional in service and personality. Room was clean and well appointed. Problem, even with manager's personal trial, the TV wouldn't work. The in-room phone also didn't work. Table lamp connection loose, so the light flickered some. AC/heater until worked brilliantly. Comfy bed. Breakfast was delicious. Great Texas shaped waffles! At check out, the manager couldn't access the computer system, so we got no check-out receipt, nor could/would she offer us a discount for the non-working TV. Property has EV charging slots, if you're into that.

6

Mariah

2 de nov. de 2025

·

Hospedou-se por 1 noite

There was a party going on in the hallway and in all of the rooms around us at 2:30330 and four in the morning. There was beer and cake thrown all over the hallway and smeared on doors. I tried calling the staff numerous times both on my cell phone and on the room phone and no one ever answered.

There was a party going on in the hallway and in all of the rooms around us at 2:30330 and four in the morning. There was beer and cake thrown all over the hallway and smeared on doors. I tried calling the staff numerous times both on my cell phone and on the room phone and no one ever answered.

4

Frederick

16 de fev. de 2025

·

Hospedou-se por 1 noite

Front desk personnel rude upon check in - room was okay - refrigerator sticking out the wall

Front desk personnel rude upon check in - room was okay - refrigerator sticking out the wall

10

Richard

13 de mar. de 2025

·

Hospedou-se por 2 noites

Aside from needing asthetic upgrades, it was nice and clean. Amazing water pressure!

Aside from needing asthetic upgrades, it was nice and clean. Amazing water pressure!

6

Helen

5 de mai. de 2025

·

Hospedou-se por 3 noites

My room was clean, other than a red stain on the carpet. I dislike carpet in hotel rooms. It is unsanitary, in my opinion. There was no phone in my room. Kids were running back and forth in the hallway at 11:30 pm one night. I called on my cell phone and complained. Breakfast was minimal with no bacon or sausage offered. Eggs were barely warm at 9:30 am on a Saturday. Staff rushed to clean the breakfast area 30 minutes earlier than the stated end time. I was told not to sit in an area because the staff had already cleaned those tables. This made no sense. Was I supposed to sit at a table that had not been cleaned? Apparently, the staff did not want to walk 10’ farther to a different area to clean a table. The AC worked well. Water was sufficiently hot. Towels were thin. Lighting in the bathroom was dim. The bed was OK other than a rather hard edge at the sides. The surrounding area seemed safe.

My room was clean, other than a red stain on the carpet. I dislike carpet in hotel rooms. It is unsanitary, in my opinion. There was no phone in my room. Kids were running back and forth in the hallway at 11:30 pm one night. I called on my cell phone and complained. Breakfast was minimal with no bacon or sausage offered. Eggs were barely warm at 9:30 am on a Saturday. Staff rushed to clean the breakfast area 30 minutes earlier than the stated end time. I was told not to sit in an area because the staff had already cleaned those tables. This made no sense. Was I supposed to sit at a table that had not been cleaned? Apparently, the staff did not want to walk 10’ farther to a different area to clean a table. The AC worked well. Water was sufficiently hot. Towels were thin. Lighting in the bathroom was dim. The bed was OK other than a rather hard edge at the sides. The surrounding area seemed safe.

8

Julian

18 de jan. de 2025

·

Hospedou-se por 1 noite

The room was large and very clean.

The room was large and very clean.

4

Elena E

5 de out. de 2025

·

Hospedou-se por 3 noites

The room had old worn out furniture and fixtures, the curtain valance was falling off the wall and the carpet was sticky

The room had old worn out furniture and fixtures, the curtain valance was falling off the wall and the carpet was sticky

10

Karen

23 de ago. de 2025

·

Hospedou-se por 2 noites

Our room was clean but the bathroom certainly needed updating. The bathtub needed to be replaced although it was clean. The bed was very comfortable and the AC worked great as long as you kept it set on 67.

Our room was clean but the bathroom certainly needed updating. The bathtub needed to be replaced although it was clean. The bed was very comfortable and the AC worked great as long as you kept it set on 67.

4

Victoria

12 de fev. de 2024

·

Hospedou-se por 1 noite

Staff was great, but the hotel is really showing signs of needing to be updated. The shower head would not stay up and in place, the coffee pot would not work, and the refrigerator was noisy all night long.

Staff was great, but the hotel is really showing signs of needing to be updated. The shower head would not stay up and in place, the coffee pot would not work, and the refrigerator was noisy all night long.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O feedback sobre o serviço é misto: muitos hóspedes elogiaram a equipe simpática e prestativa, enquanto outros tiveram experiências desfavoráveis na recepção, com comunicação ruim e falta de funcionários da limpeza. Alguns relataram atrasos no check-in e dificuldade para resolver problemas.

Avaliações dos hóspedes relacionadas

10

Carl

22 de mar. de 2025

·

Hospedou-se por 1 noite

I was greeted with warm Southern Hospitality by LaQuita who let me check in early. She wished me well on the tests I was studying for and I passed both tests. Thanks to everyone at this hotel, especially LaQuita! Well done

I was greeted with warm Southern Hospitality by LaQuita who let me check in early. She wished me well on the tests I was studying for and I passed both tests. Thanks to everyone at this hotel, especially LaQuita! Well done

6

Leonie

18 de fev. de 2023

·

Hospedou-se por 6 noites

What i didn't like was not having my room cleaned not even once. When I requested to have my room cleaned I was told that they only had one house keeper for the whole property. So the room was never freshened up. I checked out a day earlier. Naa won't be staying there again.

What i didn't like was not having my room cleaned not even once. When I requested to have my room cleaned I was told that they only had one house keeper for the whole property. So the room was never freshened up. I checked out a day earlier. Naa won't be staying there again.

6

Mariah

2 de nov. de 2025

·

Hospedou-se por 1 noite

There was a party going on in the hallway and in all of the rooms around us at 2:30330 and four in the morning. There was beer and cake thrown all over the hallway and smeared on doors. I tried calling the staff numerous times both on my cell phone and on the room phone and no one ever answered.

There was a party going on in the hallway and in all of the rooms around us at 2:30330 and four in the morning. There was beer and cake thrown all over the hallway and smeared on doors. I tried calling the staff numerous times both on my cell phone and on the room phone and no one ever answered.

6

Debra

31 de mar. de 2025

·

Hospedou-se por 1 noite

The check in staff was very unfriendly and not welcoming. They were running out of everything for breakfast and the waffle mix was watery. The rooms floors could have been cleaner. The bathroom floor was was clean.

The check in staff was very unfriendly and not welcoming. They were running out of everything for breakfast and the waffle mix was watery. The rooms floors could have been cleaner. The bathroom floor was was clean.

10

James

17 de fev. de 2025

·

Hospedou-se por 1 noite

Our stay was wonderful. Amadeus was superb. Very friendly, polite, and curteous.

Our stay was wonderful. Amadeus was superb. Very friendly, polite, and curteous.

2

Jillian

7 de dez. de 2023

·

I’m traveling the country with my young daughters “Roadschooling”. The last month we’ve been from New Mexico to Louisiana and everywhere in between. I specifically booked this place for the indoor heated pool and hot tub for them to finally swim before heading home for the holidays. Upon check in I asked about the functionality of the pool and was pleased to hear it was in perfect working order. When we entered the pool area a woman in the pool asked if we were hotel guests I told her yes, she then told me she was going to be on one side of the pool (giving swim lessons) I was upset being that this was literally the only reason we booked here. My daughters are not great swimmers and we’re told to stay on the deep end. I went to the front desk and let them know, i basically told she didn’t see the problem and they’ve never had complaints before and literally that was that. I called best western to address my issue, not looking for compensation or refund but just to make them aware. We went up to the room after 15 mins and 6 other children arriving for lessons only to be called to the room phone from the general manager yelling at me for her points being deducted and bad review I tried to explain that I was not happy, she would not let me speak she kept talking over me and was the most passive aggressive woman I’ve ever come in contact with. She 100 percent needs to be fired. And should not ever be able to work in the customer service industry again. I will never stay again.

I’m traveling the country with my young daughters “Roadschooling”. The last month we’ve been from New Mexico to Louisiana and everywhere in between. I specifically booked this place for the indoor heated pool and hot tub for them to finally swim before heading home for the holidays. Upon check in I asked about the functionality of the pool and was pleased to hear it was in perfect working order. When we entered the pool area a woman in the pool asked if we were hotel guests I told her yes, she then told me she was going to be on one side of the pool (giving swim lessons) I was upset being that this was literally the only reason we booked here. My daughters are not great swimmers and we’re told to stay on the deep end. I went to the front desk and let them know, i basically told she didn’t see the problem and they’ve never had complaints before and literally that was that. I called best western to address my issue, not looking for compensation or refund but just to make them aware. We went up to the room after 15 mins and 6 other children arriving for lessons only to be called to the room phone from the general manager yelling at me for her points being deducted and bad review I tried to explain that I was not happy, she would not let me speak she kept talking over me and was the most passive aggressive woman I’ve ever come in contact with. She 100 percent needs to be fired. And should not ever be able to work in the customer service industry again. I will never stay again.

10

Heather

23 de ago. de 2025

·

Hospedou-se por 3 noites

The hotel was very clean. The room was immaculate and the staff were so sweet and kind.

The hotel was very clean. The room was immaculate and the staff were so sweet and kind.

2

Kaylen

3 de set. de 2024

·

Hospedou-se por 1 noite

We came in at 11pm so I'm not sure if this just the night staff or the actual rules but they didn't accept cash as the incidental. I tried using my friends credit card and they wouldn't take it either because she had a decorative card sticker on it and they wouldn't charge it without seeing the name and numbers. We showed pictures of her card presticker and they still wouldn't take it. It felt like they were making us jump through a thousand hoops when we were exhausted from our trip. The staff felt very rude and like they didn't care. We tried asking for a refund because it says on the listing that they accepted cash and they refused to refund. Overall just a huge headache and a waste of $105.

We came in at 11pm so I'm not sure if this just the night staff or the actual rules but they didn't accept cash as the incidental. I tried using my friends credit card and they wouldn't take it either because she had a decorative card sticker on it and they wouldn't charge it without seeing the name and numbers. We showed pictures of her card presticker and they still wouldn't take it. It felt like they were making us jump through a thousand hoops when we were exhausted from our trip. The staff felt very rude and like they didn't care. We tried asking for a refund because it says on the listing that they accepted cash and they refused to refund. Overall just a huge headache and a waste of $105.

10

Theresa

5 de out. de 2025

·

Hospedou-se por 1 noite

Staff were very friendly and helpful

Staff were very friendly and helpful

2

Michael

21 de set. de 2025

·

Hospedou-se por 1 noite

We were tired when we arrived and ready for our room but there was no one at the front desk. We waited... and then had to call to get someone to the front. They were covered in tattoos and didn't realize they were the receptionist. Mid-September and there were cheesy walmart halloween decorations scattered around. It looked terrible. The next morning, the lobby, dining, and 1st floor area were loud. Mostly from the obnoxious cackle laughter of the front receptionist cutting up with others. It was only 7:30a and there wasn't much breakfast left. At least we didn't hear anyone other patrons in our room with the loud AC unit that blew on our bed all night.

We were tired when we arrived and ready for our room but there was no one at the front desk. We waited... and then had to call to get someone to the front. They were covered in tattoos and didn't realize they were the receptionist. Mid-September and there were cheesy walmart halloween decorations scattered around. It looked terrible. The next morning, the lobby, dining, and 1st floor area were loud. Mostly from the obnoxious cackle laughter of the front receptionist cutting up with others. It was only 7:30a and there wasn't much breakfast left. At least we didn't hear anyone other patrons in our room with the loud AC unit that blew on our bed all night.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização conveniente, perto de rodovias, restaurantes e da Baylor, com fácil acesso à rodovia. Alguns observaram a necessidade de fazer uma conversão em 'U' para chegar à propriedade.

Avaliações dos hóspedes relacionadas

8

Maria

7 de mar. de 2025

·

Hospedou-se por 3 noites

Bed was very comfortable and room was a good size. Excellent value for the price. Was able to park right outside the window of our room. Very quiet. Water pressure and temperature in the shower was awesome. Was not too far from all the places we wanted to visit, but upon returning to the hotel, we had to go past it to the next stoplight and turn around every time because it’s on the other side of the highway. Didn’t partake of the breakfast offered. Would stay again.

Bed was very comfortable and room was a good size. Excellent value for the price. Was able to park right outside the window of our room. Very quiet. Water pressure and temperature in the shower was awesome. Was not too far from all the places we wanted to visit, but upon returning to the hotel, we had to go past it to the next stoplight and turn around every time because it’s on the other side of the highway. Didn’t partake of the breakfast offered. Would stay again.

8

Linda

16 de jun. de 2025

·

Hospedou-se por 1 noite

Close to restaurant's

Close to restaurant's

10

Yvonne

27 de ago. de 2023

·

Hospedou-se por 1 noite

I stay here because it’s close to the hospital.

I stay here because it’s close to the hospital.

8

Johnny

31 de jan. de 2023

·

Hospedou-se por 1 noite

Access to highway.

Access to highway.

8

Darryl

29 de set. de 2025

·

Hospedou-se por 1 noite

Was a good hotel. Ease of use and close to resturants.

Was a good hotel. Ease of use and close to resturants.

6

Kimberly

24 de ago. de 2025

·

Hospedou-se por 3 noites

Location was great to Baylor without being in all the traffic. it looks like recently there was a flood on the 3rd floor and they were remodeling it. It’s basic- a lot of blue collar workers stay during the week. We won’t stay again because there seemed to be better choices around.

Location was great to Baylor without being in all the traffic. it looks like recently there was a flood on the 3rd floor and they were remodeling it. It’s basic- a lot of blue collar workers stay during the week. We won’t stay again because there seemed to be better choices around.

10

Linda

16 de fev. de 2025

·

Hospedou-se por 1 noite

Great location off the main roads

Great location off the main roads

10

Kristin

14 de jun. de 2024

·

Hospedou-se por 1 noite

Easy to get to. Wish there was more parking closer to the door, it’s hard to wrangle 2 kids with everything when on the side of the building. But we will be back!

Easy to get to. Wish there was more parking closer to the door, it’s hard to wrangle 2 kids with everything when on the side of the building. But we will be back!

8

Steven

21 de set. de 2025

·

Hospedou-se por 1 noite

Convenient. Clean and quiet.

Convenient. Clean and quiet.

10

Joseph

2 de fev. de 2025

·

Hospedou-se por 1 noite

Easy access off highway, restaurants near by

Easy access off highway, restaurants near by

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã é inconsistente: muitos apreciaram um buffet saboroso e variado, mas vários o acharam inferior ou mal abastecido, com fechamentos ocasionais antecipados e problemas de qualidade, como massa de waffle aguada ou frutas mofadas.

Avaliações dos hóspedes relacionadas

10

Jennifer

9 de mar. de 2025

·

Hospedou-se por 1 noite

Great place to stay! Clean, friendly and accommodating staff. Indoor pool and great breakfast! We will be back!

Great place to stay! Clean, friendly and accommodating staff. Indoor pool and great breakfast! We will be back!

6

Lacy

19 de fev. de 2023

·

Hospedou-se por 1 noite

It took 10 minutes for someone to come to the front desk at check in. I killed a cockroach in the room. The breakfast wasn’t edible and took a while to come out.

It took 10 minutes for someone to come to the front desk at check in. I killed a cockroach in the room. The breakfast wasn’t edible and took a while to come out.

2

Ricardo

25 de jul. de 2025

·

Hospedou-se por 3 noites

Terrible breakfast. All juices and milk were terrible. Oranges had mold. I called in day before on status of hot tub and was told it was in working condition. It was not working. Will not stay there again and I do not recommend it.

Terrible breakfast. All juices and milk were terrible. Oranges had mold. I called in day before on status of hot tub and was told it was in working condition. It was not working. Will not stay there again and I do not recommend it.

10

Paula

29 de mai. de 2025

·

Hospedou-se por 3 noites

The staff was friendly and helpful. The breakfast had a nice variety of food.

The staff was friendly and helpful. The breakfast had a nice variety of food.

6

Debra

31 de mar. de 2025

·

Hospedou-se por 1 noite

The check in staff was very unfriendly and not welcoming. They were running out of everything for breakfast and the waffle mix was watery. The rooms floors could have been cleaner. The bathroom floor was was clean.

The check in staff was very unfriendly and not welcoming. They were running out of everything for breakfast and the waffle mix was watery. The rooms floors could have been cleaner. The bathroom floor was was clean.

8

Douglas

30 de ago. de 2025

·

Hospedou-se por 2 noites

Hotel renovations will be really nice. The breakfast was very subpar. No fruit, no oatmeal, and the eggs looked pitiful. You can do much better.

Hotel renovations will be really nice. The breakfast was very subpar. No fruit, no oatmeal, and the eggs looked pitiful. You can do much better.

6

Helen

5 de mai. de 2025

·

Hospedou-se por 3 noites

My room was clean, other than a red stain on the carpet. I dislike carpet in hotel rooms. It is unsanitary, in my opinion. There was no phone in my room. Kids were running back and forth in the hallway at 11:30 pm one night. I called on my cell phone and complained. Breakfast was minimal with no bacon or sausage offered. Eggs were barely warm at 9:30 am on a Saturday. Staff rushed to clean the breakfast area 30 minutes earlier than the stated end time. I was told not to sit in an area because the staff had already cleaned those tables. This made no sense. Was I supposed to sit at a table that had not been cleaned? Apparently, the staff did not want to walk 10’ farther to a different area to clean a table. The AC worked well. Water was sufficiently hot. Towels were thin. Lighting in the bathroom was dim. The bed was OK other than a rather hard edge at the sides. The surrounding area seemed safe.

My room was clean, other than a red stain on the carpet. I dislike carpet in hotel rooms. It is unsanitary, in my opinion. There was no phone in my room. Kids were running back and forth in the hallway at 11:30 pm one night. I called on my cell phone and complained. Breakfast was minimal with no bacon or sausage offered. Eggs were barely warm at 9:30 am on a Saturday. Staff rushed to clean the breakfast area 30 minutes earlier than the stated end time. I was told not to sit in an area because the staff had already cleaned those tables. This made no sense. Was I supposed to sit at a table that had not been cleaned? Apparently, the staff did not want to walk 10’ farther to a different area to clean a table. The AC worked well. Water was sufficiently hot. Towels were thin. Lighting in the bathroom was dim. The bed was OK other than a rather hard edge at the sides. The surrounding area seemed safe.

10

Chris

12 de mar. de 2025

·

Hospedou-se por 1 noite

Great guy at the front desk, Amadeus was a pleasure to work with. Awesome breakfast! Thanks!

Great guy at the front desk, Amadeus was a pleasure to work with. Awesome breakfast! Thanks!

10

Tara

4 de set. de 2024

·

Hospedou-se por 1 noite

Clean and comfy. Super friendly and helpful front desk ladies.My only complaint is they were shutting down the breakfast ten mins earlier than listed and we rushed to get down stairs for it!

Clean and comfy. Super friendly and helpful front desk ladies.My only complaint is they were shutting down the breakfast ten mins earlier than listed and we rushed to get down stairs for it!

8

Amanda

23 de ago. de 2024

·

Hospedou-se por 1 noite

The stay was great and relaxing. Breakfast was delicious and had great variety. Everything was clean and comfortable except our ac never got very cold so the room was warmer than we liked but overall a great trip.

The stay was great and relaxing. Breakfast was delicious and had great variety. Everything was clean and comfortable except our ac never got very cold so the room was warmer than we liked but overall a great trip.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

2

Matthew

há 4 semanas

·

Hospedou-se por 1 noite

The halls to the room were filthy, and the room was too. Dead bugs on the floor of the room, smelled terrible. The carpet was gross, I didn't feel comfortable without shoes.

The halls to the room were filthy, and the room was too. Dead bugs on the floor of the room, smelled terrible. The carpet was gross, I didn't feel comfortable without shoes.

4

LeeAnn

há 4 semanas

·

Hospedou-se por 2 noites

Room was filthy. The carpet was wet. The shower bar had been ripped from the wall on both ends. There were roaches in the shower.

Room was filthy. The carpet was wet. The shower bar had been ripped from the wall on both ends. There were roaches in the shower.

4

JATINDER

23 de set. de 2026

·

Hospedou-se por 1 noite

Cockroach in bathroom and water was dripping from ceiling above pool. Breakfast was ok

Cockroach in bathroom and water was dripping from ceiling above pool. Breakfast was ok

10

Balkrishna

15 de set. de 2026

·

Hospedou-se por 1 noite

Clean room

Clean room

10

Estella

10 de set. de 2026

·

Hospedou-se por 3 noites

I would definitely suggest people try this place! The rooms were very clean and fresh. Each staff member was very courteous. The noise level was minimal; the coffee was excellent and the breakfast bar allowed for a variety of different selections.

I would definitely suggest people try this place! The rooms were very clean and fresh. Each staff member was very courteous. The noise level was minimal; the coffee was excellent and the breakfast bar allowed for a variety of different selections.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 00:00

Antes de 11:00

Depósito de segurança

Você será obrigado a pagar o depósito totalmente reembolsável para esta propriedade.

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

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Preços para próximas datas

novembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
1 $79	2 $83	3 $82	4 $80	5 $93	6 $243	7 $241
8 $55	9 $63	10 $56	11 $53	12 $57	13 $84	14 $95
15 $54	16 $62	17 $56	18 $56	19 $54	20 $149	21 $154
22 $54	23 $56	24 $50	25 $51	26 $53	27 $61	28 $61
29 $50	30 $47

dezembro 2026

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